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Setting up Preferences
Email Settings
This information is used by the CallConnector Operator to access your Outlook/Exchange contact
information (for the Directory Window).
Enable MAPI – This option enables or disables MAPI functions. You can have multiple MAPI
profiles defined to be able to log into different email accounts when you start your email client (i.e.
Outlook). The email profiles are specified through the Control Panel-Mail window.
You can select one of the following MAPI login options:
•
Always use Outlook's default profile – If this option is selected, the
CallConnector Operator will always use Outlook's default profile. If this default
profile does not have a password or if the password has been saved, the
CallConnector Operator will automatically login; otherwise, you will be prompted
to enter your Outlook profile's password.
•
Prompt for a profile to be used – If this option is selected, when CallConnector
Operator is started or if the MAPI session is re-connected, you will be prompted
to choose a MAPI profile. This allows you to select either the default or a different
profile from your Outlook client.
•
Always use the following profile and password – If this option is selected, the
specified MAPI profile will always be used independently of the profile selected
for Outlook. If the specified MAPI profile's password is provided, the
CallConnector Operator will automatically login; otherwise, you will be prompted
to enter the profile's password.
MAPI Status – This field is to let you know if you are connected to MAPI. To connect, click on
Select or use TAB to move focus to the Connect button and press Enter.
Appearance
The Appearance section provides a number of options that allows you to customize the look and
feel of your CallConnector Operators window. You can:
•
Change the display font face and size.
•
Show or hide a window.
•
Lock the windows. While being locked, the windows cannot be resized.
•
Change the location of a window.
•
Auto-hide a window.
•
Enable personal mode.
•
Change the theme of the CallConnector Operator window.
•
Show only basic operator windows or show all operator windows.
User Guide 10-11
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