Cisco Small Business Pro User Manual page 160

Taking Actions
Step 1 Follow the steps to move to the Group/Department Tab.
Call
(Backup)
Step 2 Press C. The Group/Department Tab shows the shortcut keys beginning
with C.
Step 3 Press 1 to call the contact's backup.
Step 1 Follow the steps to move to the Group/Department Tab.
IM
(Backup)
Step 2 Press I. The Group/Department Tab shows the shortcut keys beginning with
I.
Step 3 Press 2 to send instant messages to the contact's backup.
Step 1 Follow the steps to move to the Group/Department Tab. Then press G.
Group/De
partment
Step 2 Use the arrow up/down keys to move to the desired group member.
Members
List
Step 1 Follow the steps to move to the Group/Department Tab.
Call
Available
Step 2 Press C. The Group/Department Tab shows the shortcut keys beginning
with C.
Step 3 Press V to call the first available group member.
Step 1 Follow the steps to move to the Group/Department Tab.
IM
Available
Step 2 Press I. The Group/Department Tab shows the shortcut keys beginning with
I.
Step 3 Press A to send instant messages to the first available group member.
Step 1 Follow the steps to move to the Group/Department Tab.
Call
(Group/De
Step 2 Press C. The Group/Department Tab shows the shortcut keys beginning
partment
with C.
Members)
Step 3 Press 2 to call the selected group member.
Notes
Step 1 Follow the steps to move to the Group/Department Tab.
IM
(Group/De
Step 2 Press I. The Group/Department Tab shows the shortcut keys beginning with
partment
I.
Members)
Step 3 Press 3 to send instant messages to the selected group member.
Notes
Step 1 Follow the steps to move to the Group/Department Tab.
Pickup
Available
Step 2 Press P. The Group/Department Tab shows the shortcut keys beginning
with P.
Step 3 Press A to pickup the call from the first available group member.
Step 1 Follow the steps to move to the Group/Department Tab.
Pickup
Step 2 Press P. The Group/Department Tab shows the shortcut keys beginning
with P.
Operator User Guide 8-7
Remember to select a group member prior to use these steps. By default
when you move the Group/Department Tab, the first group member in the
list is selected.
Remember to select a group member prior to use these steps. By default
when you move the Group/Department Tab, the first group member in the
list is selected.