Right-Click Menus For The Call Queues - Cisco Small Business Pro User Manual

Chapter 6 Monitoring Queued Calls
View active
DNs
Table 6-4 Call Queue Toolbar

Right-click Menus for the Call Queues

These options are available for all call queues:
Figure 6-8 Call Queue Right-Click Menu Options for All Queues
Feature Description
Toggle This option allows the operator to show or hide the directory
Expansion numbers in the selected call queue.
This option allows operators to view all the numbers that
Show only my
belong to their phone in a queue. See Customizing Queue's
Directory
View for more information.
Numbers
This option allows operators to view all the numbers in a
Show all
queue, no matter if that number belongs to their phone. See
Directory
Customizing Queue's View for more information.
Numbers in the
queue
Table 6-5 Features for Queue's Right-Click Menus
For the hunt group queues, the following features are provided:
Feature Description
Log into all my After logging into the CallConnector Operator, the operator
Hunt DNs also needs to log into the hunt group call queues to receive
incoming calls directing the hunt group queues. This option
allows the operator to log into all directory numbers of the
selected call queue.
Log out of all This option allows the operator to log out of all directory
my Hunt DNs numbers in the selected hunt group call queue.
Retrieve and Update the status of all the directory numbers in
Refresh Status
the selected hunt group call queue.
of all my Hunt
DNs
This option, when enabled, will automatically load and update
Automatically
the status of the directory numbers in the selected hunt group
refresh Hunt
call queue.
DNs' status
6-46 CallConnector Operator
Displays only the directory numbers that have active
incoming or monitored calls. This option is hidden by
default. The operator can display it by right-clicking
the toolbar and clicking on Filter Queue's Calls.