Idle State Toolbar - Cisco Small Business Pro User Manual

Chapter 6 Monitoring Queued Calls

Idle State Toolbar

Figure 5-6 Idle State Toolbar
When the selected line is idle, you have access to the following features:
Feature Procedure
Dial Click on Dial to make a call to the number
entered in the Number field. You will get
dial tone if no numbers are entered.
Speed Speed button provides access to the
System Speed numbers. To dial, click on
the category and then select the speed
number.
Page The Page feature displays a menu of page
numbers. Selecting a page number will
auto dial and connect to the page circuit.
Pick Up Enter the extension number in the dial field
and click on pickup. This will connect the
operator to the ringing call.
Group This picks up a ringing call from the
Pickup selected pickup group. The pickup groups
are defined in the CME.
New Call This option allows you to start a new call.
The software will select an idle line
appearance and you will hear the dial tone.
Forward This sets up a call forward to the number in
the dial field for the selected line.
Table 5-7 Idle State Toolbar
5-10 CallConnector Operator
Default Shortcut Key
Press Num-Delete to dial the
number
Ctrl + Num-Minus
Ctrl + Num-Star, enter the
number to pick up, then enter
again.
Ctrl + Num-Plus
Ctrl + F, enter the number,
and enter again.