Held Call Queue; Transferred Call Queue - Cisco Small Business Pro User Manual

Held Call Queue

The Held Call Queue displays the calls that are on hold at the operator position. The progress bar
displays the duration of the waiting call.
Operations
Reconnect to the held call
Table 6-15 Held Queue Operations
To Reconnect to a Specific Call
After a held call times out, it can be re-connected using the Recall key.

Transferred Call Queue

The Transferred Call Queue displays the calls that have been a) transferred by this operator and
b) have not yet been answered. The Transferred Call Queue, however, does not support PSTN
numbers including FXO lines, PRI, or real PSTN numbers. The queued calls display the duration
progress bar and the time out status.
Operations
Recall a timeout transferred call
Recall a specific call
Recall by Drag and Drop
Reconnect to a transferred call
Table 6-16 Transferred Queue Operations
To Recall a Transferred Call (Timed Out)
Step 1
Step 2
To Recall a Specific Call
Step 1
Step 2
To Recall by Drag and Drop
Step 1
Using mouse
Right-click on the call and
click on Connect.
Using mouse
Right-click on the call and
click on Connect.
Right-click on the call and
click on Connect.
Drag a call from the
Transferred call queue to
an idle line in the Call
Control window.
Right-click on the call and
click on Connect.
Right-click on the Transferred Call Queue.
From the pull-down menu, select Connect.
Right-click on the transferred call.
From the pull-down menu, select Connect.
Drag a call from the Transferred call queue to an idle line in the Call
Control window.
Monitoring Queued Calls
Using keyboard
Press on F10
Using keyboard
Press on F10
Press on F10
Press on F10
User Guide 6-53