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Chapter 4 Getting Started
Getting Started Overview
After the installation and configuration of the CallConnector Operator, the operator can start using
the application by logging to the CallConnector Server using the username and password
provided by the administrator. However, in order to start receiving calls, the operator has to
change the presence status and log into the call queue as well as verify that the Operator
standalone or client can actually receive call information and availability status of other operators
in the organization.
The following discusses the information the operator needs to have prior to using the
CallConnector Operator and the steps to get started with the application and the instructions how
to exit the application.
Pre-Requisites for Getting Started
Before the operator can start using the CallConnector Operator standalone/client, the system
administrator must have setup and configured the CallConnector Server and provided the
operator with the following information:
Item
PAK-ID/Serial
Number
Server IP Address
Username and
Password
Table 4-1 Pre-requisite information for getting started with the CallConnector Operator
Getting Started Steps
The following lists the recommended steps to get started with the CallConnector Operator along
with the references where the operator can find detailed instructions of the steps:
Steps
Start the Operator
Login to the
application
4-2 CallConnector Operator
Description
If the operator had selected to try the
CallConnector Operator for 45 days, they must
activate the Operator during or after the trial period
to use the application.
The IP address of the CallConnector Server. It can
be the same with the Operator if they are installed
in the same machine.
Each operator has a CallConnector account setup
on the CallConnector Server including username
and password.
Description
The Operator can be started up automatically
with Windows or manually by the attendant.
In order to use the application, the operator
must have a CallConnector account setup by
the administrator. They need the following
information to log in:
•
CallConnector Server IP Address
•
The attendant's username and password
Source
System
Admin/Service
Provider
System Admin
System Admin
References
Starting CallConnector
Operator
Logging in
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