Getting Help - Enterasys Matrix E1 1G587-09 Installation Manual

1.4

GETTING HELP

For additional support related to the modules or this document, contact Enterasys Networks
using one of the following methods:
World Wide Web
Phone
Internet mail
To send comments or suggestions concerning this document to the Technical Writing Department:
techwriting@enterasys.com
To expedite your message, please type [techwriting] in the subject line, and include the document
Part Number in the email message.
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (such as layout, cable type, other relevant
environmental information)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
http://www.enterasys.com/support
603-332-9400
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
support@enterasys.com
To expedite your message, please type [eth] in the subject line.
Getting Help
Introduction 1-5