Staff Operation - Avaya Communication Server 1000M Single Group Manual

Operation
2. The guest presses 1 on the telephone keypad.
To cancel DND service, the guest follows the steps in
Cancelling DND service
1. The guest dials the DND access DN from his room.
2. The guest presses 1 on the telephone keypad.

Staff operation

To customize the Hospitality Integrated Voice Services greetings or request AWU and DND
services for a guest, the staff must dial the staff access DN from any Dual-Tone Multi-
Frequency (DTMF) telephone within the system.
Warning:
When a greeting is customized, Hospitality Integrated Voice Services writes over the original
default greeting. If the default greeting must be saved for possible future use, back up the
Hospitality Integrated Voice Services software to a spare PC Card. Back up the Hospitality
Integrated Voice Services software before recording the new greeting. Use the Archive
Database command in the CLI (see
Hospitality Integrated Voice Services software.
To customize either of the greetings that guests hear when they dial into Hospitality Integrated
Voice Services, follow the steps in
are in italics.
70 Hospitality Integrated Voice Services Fundamentals
Hello, you have reached the Do Not Disturb service. (The staff can modify this
greeting. Customizing greetings
To activate Do Not Disturb now, press 1.
Do Not Disturb has been activated.
Thank you for using this service.
Hospitality Integrated Voice Services then disconnects the call.
Hello, you have reached the Do Not Disturb service. (The staff can modify this
greeting. Customizing greetings
Do Not Disturb is active for this room. To cancel now, press 1. To leave active, please
hang up.
Do Not Disturb has been cancelled.
Thank you for using this service.
Hospitality Integrated Voice Services then disconnects the call.
Comments? infodev@avaya.com
on page 71)
Cancelling DND service
on page 71
Archive Database
Customizing greetings
on page 70.
on page 80) to back up the
on page 71. The audio prompts
March 2013