Connect The Hospitality Integrated Voice Services Card To The Bgd Terminal - Avaya Communication Server 1000M Single Group Manual

Note:
Ensure that the Agent IDs used for Hospitality Integrated Voice Services meet the following
requirements:
• fall between the lower and upper boundaries, as printed in the IDLB and IDUB fields.
See
• are not used by other ACD agents
• are consecutive; for example, 0-7
Note:
The number entered for the Agent ID, if needed, must be the Agent ID assigned to port 0 of
the Hospitality Integrated Voice Services card.
Connect the Hospitality Integrated Voice Services card to the BGD
terminal
Hospitality Integrated Voice Services uses the BGD terminal to make requests to the system
for AWU and DND services. To connect the BGD terminal to the Hospitality Integrated Voice
Services card and the system, follow the steps in
57:
Connecting the BGD terminal
1. Position the terminal on a desk near the system.
2. Check the installation of the Ethernet adapter on the I/O panel (see
3. Check the installation of the NTBK48AA cable to the DB-9 male connector on the
4. Plug the terminal cable 25-pin female connector into the 25-pin male connector
5. Plug the DB-9 or DB-25 male connector at the other end of the terminal cable into
Hospitality Integrated Voice Services Fundamentals
Table 18: LD 23: Print ACD management report.
Ethernet adapter onCabinet tip/ring connector
Ethernet adapter.
(labeled Port 1) of the NTBK48AA cable (see
the NTBK48AA cable
NTBK48AA cable on page 51). Port 1 connects to the SDI that is configured as the
BGD terminal.
Note:
A null modem is needed to make the connection for a DTE connection (see
19: Connector pinout for the NT8K48AA
pinout for the NT8K48AA
the RS-232 connector on the terminal. (No null modem is necessary).
If the connection requires a gender changer, obtain one at a local electronics store.
(See Entering keycode information
Connecting the BGD terminal
on page 51 on Figure 6: The Ethernet adapter and the
on page 58 on
on page 58 for the connector pinout).
on page 60 for further information.)
on page 56.
on page 49).
Figure 6: The Ethernet adapter and
Table 19: Connector
March 2013
Cabling
on page
Installing an
Table
57