Incoming Call Distribution Group Features; Incoming Call Distribution Group Features-Summary - Panasonic KX-TDA30 Features Manual

1.2 Receiving Group Features
1.2.2

Incoming Call Distribution Group Features

1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system programming (→
Incoming Call Distribution Group Member [620]). An incoming call distribution group receives calls directed
to the group. Each incoming call distribution group has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in
the group using a distribution method. When a preprogrammed number of extensions in the group are busy,
the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
A
Group Floating
No. Extn. No.
1 290
2 291
3
:
→ Incoming Call Distribution Group Floating Extension Number [622]
*1
:
→ Incoming Call Distribution Group Name [623]
*2
:
→ Incoming Call Distribution Group Distribution Method [624]
*3 :
→ Maximum Number of Agents [632]
*4 :
→ Queuing Call Capacity [628]
*5
:
→ Queuing Hurry-up Level [629]
*6
:
→ Overflow Time [626]
*7 :
→ Destination for Overflow Time Expiration [625]/Destination When All Busy [627]
*8 :
*9 Tenant number is required to determine the time mode (day/lunch/break/night) (→ 2.2.4 Time Service)
:
and the music source (for Music on Hold) for each group.
44 Feature Guide
B C
Max. No. of
Group Distribution
Busy
*1 *2 *3
Name Method
Extensions
Sales Ring 3
Engineering UCD Max.
D E F
Queuing
Hurry-up Overflow
Call
*6 *7
Level Time
*5
*4 Capacity
5 3 60
11 8 90
*8
Overflow Destination
Tenant
...
...
*9
No.
Day Night
...
...
100 100 1
...
...
200 200 5