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Hybrid IP-PBX
User Manual
KX-TDA15/KX-TDA30
KX-TDA100/KX-TDA200
Model
Thank you for purchasing the Panasonic Hybrid IP-PBX, KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200: Version 1.1

Summary of Contents

  • Page 1

    Hybrid IP-PBX User Manual KX-TDA15/KX-TDA30 KX-TDA100/KX-TDA200 Model Thank you for purchasing the Panasonic Hybrid IP-PBX, KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200. Please read this manual carefully before using this product and save this manual for future use. KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200: Version 1.1...

  • Page 2

    Appendix (Page 177) Easy Operation If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

  • Page 3

    Proprietary Telephone is abbreviated as "PT". Single Line Telephone is abbreviated as "SLT". Portable Station is abbreviated as "PS". Proprietary Telephone with a Display is abbreviated as "Display PT". Digital Proprietary Telephone is abbreviated as "DPT". • The suffix of each model number is omitted.

  • Page 4

    Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. Avoid using a telephone (other than a cordless type) during an electric storm. There may be a remote risk of electric shock from lightning.

  • Page 5

    • Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access • ONP 2048 kbit/s digital structured leased lines (D2048S) We, Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd., declare that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 6

    If the telephone operates properly, do not reconnect the unit to the line until the problem has been repaired by a certified Panasonic dealer. If the telephone does not operate properly, chances are that the problem is in the telephone system, and not in the unit.

  • Page 7: Table Of Contents

    1.2.7 Calling without Restrictions...41 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) 42 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) ...45 Receiving Calls ...46 1.3.1 Answering Calls ...46 1.3.2 Answering Hands-free (Hands-free Answerback) ...47 1.3.3...

  • Page 8: Table Of Contents

    1.7.10 Checking the Time Service Status ... 105 1.7.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ... 106 1.7.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) 107 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) ... 108 Utilising the Call Centre...

  • Page 9: Table Of Contents

    What is This Tone? ...190 4.3.1 What is This Tone? ...190 Revision History...194 4.4.1 KX-TDA100/KX-TDA200 Version 1.1 ...194 4.4.2 KX-TDA30 Version 1.1 ...195 Index ... 197 User Manual...

  • Page 10

    User Manual...

  • Page 11: Operation

    Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...

  • Page 12: Before Operating The Telephones, Before Operating The Telephones

    Before Operating the Telephones What Kind of Telephone Can Be Used? You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636. You can also use a Panasonic Portable Station (PS) such as the KX-TD7590 or KX-TD7690.

  • Page 13

    You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.

  • Page 14

    1.1 Before Operating the Telephones Examples The displays and the illustrations shown as examples are from a telephone connected to the KX- TDA200. Restrictions Some features may be restricted at your extension under the system programming. Consult your manager or dealer.

  • Page 15

    When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

  • Page 16

    1.1 Before Operating the Telephones INTERCOM: INTERCOM Used to make or receive intercom calls. INT’ MONITOR: Used for hands-free dialling. You can MONITOR monitor the party’s voice in hands-free mode. TRANSFER: Used to transfer a call to another party. TRANSFER User Manual Soft Buttons: Used to select the item displayed on...

  • Page 17

    FLASH/RECALL: FLASH/ Used to disconnect the current call and RECALL make another call without hanging up. This button also functions as a CANCEL button while on-hook. VOICE CALL/MUTE: VOICE CALL Used to monitor an intercom call automatically, but it cannot be used for MUTE hands-free conversations.

  • Page 18

    1.1 Before Operating the Telephones RELEASE: RELEASE Used to disconnect the line. Programmable Feature (PF): Located on the upper part of the CO (PF) button array or on the DSS Console. Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button.

  • Page 19

    Used to establish a multiple party conversation. Used to disconnect the current call and make another call without hanging up. Used to access special features offered by a host PBX or a telephone company. Used to check the total call charge for your own extension.

  • Page 20

    Used to switch between the CLIP and CLIR services. Used to switch between the COLP and COLR services. Used to transfer a call using telephone company. Used to talk using the headset. Used to switch the time service mode, Automatic or Manual.

  • Page 21

    How to Follow the Steps An example of system operation is shown below. Calling Another Extension To another extension (Intercom Call) PT/SLT/PS PT and SLT extension no. (DSS) Off-hook. Dial extension number or press DSS. The DSS button light shows the current status as follows: Off: The extension is idle.

  • Page 22

    Batteries (KX-TDA30/KX-TDA100/ KX-TDA200 only) Computer Printer Doorphone & Door Opener External Music Source Pager/ Amplifier Speaker User Manual Computer Hybrid IP-PBX KX-TDA15/ KX-TDA100 KX-TDA200 KX-TDA30 Single Line Telephone Single Line Telephone Digital Proprietary Fax Machine Telephone Analogue Wireless Phone Proprietary...

  • Page 23: Making Calls, Basic Calling

    Making Calls 1.2.1 Basic Calling — Calling Another Extension — Calling an Outside Party — Making a Call to a Private Network (TIE Line Access) — Using an Account Code (Account Code Entry) Calling Another Extension To another extension (Intercom Call) PT/SLT/PS PT and SLT extension no.

  • Page 24

    1.2 Making Calls To an operator (Operator Call) You can call an extension or a group assigned as the operator. PT/SLT/PS Enter 9 or 0. Off-hook. • The operator call number (default) varies depending on country/area. For more details, consult your dealer. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.

  • Page 25

    To select the specified outside line PT and PT/PS (S-CO) Off-hook. Press S-CO. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use. •...

  • Page 26

    1.2 Making Calls Using an Account Code (Account Code Entry) You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration. PT/SLT/PS Off-hook.

  • Page 27: Easy Dialling

    1.2.2 Easy Dialling This is convenient for frequently dialled phone numbers. — With a One Touch Button (One-touch Dialling) — Using Numbers Stored at Your Extension (Personal Speed Dialling) — Using Numbers Stored in the PBX (System Speed Dialling) — To a Preset Number by Going Off-hook (Hot Line) —...

  • Page 28

    1.2 Making Calls To dial PT/SLT Press AUTO DIAL Off-hook. or enter • To call using a directory, refer to "1.11.2 Using the Directories". Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using speed dialling numbers stored in the PBX. PT/SLT/PS Off-hook.

  • Page 29

    To set/cancel PT/SLT/PS Enter Off-hook. To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party’s phone number before the preprogrammed number is dialled. • You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing) •...

  • Page 30: Redial

    1.2 Making Calls 1.2.3 Redial This is convenient when calling the same outside party again. — Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS REDIAL Off-hook. Press REDIAL or enter #. •...

  • Page 31: When The Dialled Line Is Busy Or There Is No Answer

    — Joining an Existing Call (Executive Busy Override) — Monitoring Another Extension (Call Monitor) — To an Extension Refusing the Call (DND Override) Reserving a Busy Line (Automatic Callback Busy) You can set the telephone to receive callback ringing: • when a dialled extension becomes idle. •...

  • Page 32

    Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free. When you answer the callback ringing, the called party’s telephone number is automatically dialled.

  • Page 33

    • If you do not answer within a specified time period, this feature will be cancelled. • Availability of this feature depends on the ISDN service offered by your telephone company. Sending a Call Waiting Tone (Call Waiting) You can inform the called party that your call is waiting.

  • Page 34

    1.2 Making Calls Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.

  • Page 35

    For a called extension To check the left message and call back PT/PS While on-hook MESSAGE Off-hook. Press MESSAGE until the desired extension appears. To call back PT/SLT/PS Press MESSAGE or enter Off-hook. To clear message waiting indications left on your extension PT/SLT/PS Enter Off-hook.

  • Page 36

    A single line telephone extension user will receive a special dial tone as message waiting notification when going off-hook. • KX-TDA100/KX-TDA200 only The message waiting lamp of a single line telephone can also let you know that you have a message in the same way as the Message button. Customising Your Phone •...

  • Page 37

    Joining an Existing Call (Executive Busy Override) The preprogrammed extension can call someone who is busy on the telephone and establish a three- party conversation. To join PT/PS Outside call (CO) Off-hook. Press corresponding CO. PT/SLT/PS Intercom call While hearing a busy tone C.Tone...

  • Page 38

    1.2 Making Calls Monitoring Another Extension (Call Monitor) The preprogrammed extension can monitor another extension. To monitor PT/SLT/PS extension no. Off-hook. Dial extension number. To an Extension Refusing the Call (DND Override) The preprogrammed extension can call someone who has set the DND feature. PT/SLT/PS While hearing the DND tone R.B.Tone...

  • Page 39: Accessing The Isdn Service (isdn Service Access)

    Off-hook. Seize outside line. On-hook. • Availability of features depends on the ISDN service of your telephone company. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN Service button. (If all required digits are stored.)

  • Page 40: Alternating The Calling Method (alternate Calling—ring/voice)

    • If the called party uses a single line telephone or portable station, Voice-calling is not available. • This feature is not available when the called party’s telephone is in the Voice Call Deny mode. Customising Your Phone • 3.1.2 Settings on the Programming Mode—Alternate Receiving—Ring/Voice Select the alerting method, either ring or the other party’s voice.

  • Page 41: Calling Without Restrictions

    1.2.7 Calling without Restrictions — Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your Calling Privileges at Another Extension (Remote COS Access) You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set.

  • Page 42: To Access Another Party Directly From Outside (direct Inward System Access [disa])

    You may be able to access system features or call an outside party with your password depending on the security mode. Ask your manager for the mode assigned to your PBX. To call an extension From Outside Telephone In No Security Mode/Trunk Security Mode DISA phone no. Off-hook.

  • Page 43

    To call an outside party From Outside Telephone In No Security Mode DISA phone no. Off-hook. Dial DISA phone number. In Trunk Security Mode/All Security Mode DISA phone no. Off-hook. Dial DISA phone number. extension PIN C.Tone & verified code PIN D.Tone...

  • Page 44

    (verified code PIN/extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN.

  • Page 45: Setting Your Telephone From Another Extension Or Through Disa (remote Setting)

    1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) You can set the following features on your telephone from another extension or through DISA. • Call Forwarding (FWD)/Do Not Disturb (DND) • Changing the Log-in/Log-out Status of Extensions •...

  • Page 46: Receiving Calls, Answering Calls

    1.3 Receiving Calls Receiving Calls 1.3.1 Answering Calls PT/SLT/PS Off-hook. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM or ICD Group button directly. ·...

  • Page 47: Answering Hands-free (hands-free Answerback)

    1.3.2 Answering Hands-free (Hands-free Answerback) You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.

  • Page 48: Answering A Call Ringing At Another Telephone (call Pickup)

    Answering a Call Ringing at Another Telephone (Call Pickup) — Answering a Call from Another Telephone (Call Pickup) — Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) Answering a Call from Another Telephone (Call Pickup) You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk.

  • Page 49: Answering A Call Via An External Speaker (trunk Answer From Any Station [tafas])

    Through an external speaker <KX-TDA100/KX-TDA200> PT/SLT/PS While hearing a tone Off-hook. Enter <KX-TDA15/KX-TDA30> PT/SLT/PS While hearing a tone Off-hook. Enter • You can also receive a paging announcement via a speaker with this operation. speaker no.

  • Page 50: Using The Answer/release Button

    1.3 Receiving Calls 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.

  • Page 51

    To transfer an outside call to an extension with a one-touch operation During a conversation The called party answers. (DSS) Press DSS. The other party is placed on hold and the destination extension is called immediately. To end a conversation During a conversation RELEASE Press RELEASE.

  • Page 52: Identifying Malicious Calling Parties (malicious Call Identification [mcid])

    Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on.

  • Page 53: During A Conversation, Transferring A Call (call Transfer)

    During a Conversation 1.4.1 Transferring a Call (Call Transfer) — Transferring to an Extension on the PBX — Transferring to an Outside Party Using the PBX Service — Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) • You can transfer a held call without talking by going on-hook.

  • Page 54

    1.4 During a Conversation To transfer with one-touch (One-touch Transfer) PT/PS During a conversation (DSS) Press DSS. Talk. You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded. • Even if the transferred party does not answer, you can go on-hook.

  • Page 55

    • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period. • To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group or INTERCOM button, or the hookswitch. Customising Your Phone •...

  • Page 56

    1.4 During a Conversation Transferring a Call Using the ISDN Service (Call Transfer [CT]— by ISDN) PT/PS During a conversation (ISDN-Hold) Press ISDN-Hold. PT/PS During a conversation TRANSFER C.Tone Press TRANSFER. During a conversation C.Tone Press Recall/ hookswitch. • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. •...

  • Page 57: Holding A Call

    1.4.2 Holding a Call — Holding — Holding in a System Parking Zone (Call Park) • If a call is not retrieved within a specified time, you will hear an alarm as a reminder. And, if an outside call is not answered within a specified time, it is automatically disconnected.

  • Page 58

    1.4 During a Conversation To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) Off-hook. Press flashing CO or INTERCOM, or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) Off-hook.

  • Page 59

    • For simple operation, you can automatically hold a call by pressing another CO, ICD Group or INTERCOM button, only if preprogrammed. (Automatic Call Hold) Consult your dealer. Holding in a System Parking Zone (Call Park) You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call.

  • Page 60

    1.4 During a Conversation To retrieve (Call Park Retrieve) PT/PS (Call Park) Press a flashing Call Park. PT/SLT/PS Off-hook. Enter • If a call is parked automatically, confirm the parking zone number on the display. • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.

  • Page 61: Talking To Two Parties Alternately (call Splitting)

    1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation TRANSFER...

  • Page 62

    1.4 During a Conversation To leave the conversation and then let the two parties talk PT/PS During a conversation TRANSFER C.Tone Press TRANSFER. Press DSS or dial the other party's extension number. During a conversation C.Tone Press Recall/ hookswitch. User Manual (DSS) extension no.

  • Page 63: Answering Call Waiting

    Answering Call Waiting — Answering Call Waiting in the PBX — Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting.

  • Page 64

    1.4 During a Conversation After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 To disconnect the second call and then talk to the original party PT/PS During a conversation On-hook.

  • Page 65

    Off-hook. • Depending on your telephone, the "Off-hook Call Announcement (OHCA)" and the "Whisper OHCA" features can be used. You can talk to the other party through the speaker and the microphone (OHCA) or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.

  • Page 66

    1.4 During a Conversation Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone and the caller’s information. For details, consult your telephone company. PT/PS While hearing a tone...

  • Page 67: Multiple Party Conversation

    1.4.5 Multiple Party Conversation — Adding Other Parties during a Conversation (Conference) — Leaving a Conference (Unattended Conference) — Leaving a Conference (Leaving Three-party Conference) — Letting a Third Party Join Your Call (Privacy Release) — Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) Adding Other Parties during a Conversation (Conference) You can add one or more parties to your conversation.

  • Page 68

    1.4 During a Conversation During a conversation Press Recall/ Dial desired hookswitch. phone number. Seize outside line before dialling outside phone number. Talk with multiple parties. To add four or more parties to a conference PT/PS During a conversation CONF Press CONF.

  • Page 69

    The other party will be put on hold. • * In this case, the FLASH/RECALL button on a proprietary telephone must be in the Flash/ Recall mode. • During a three-party conversation, pressing the TRANSFER button or Recall/hookswitch alternates between the other parties in the conversation.

  • Page 70

    1.4 During a Conversation Leaving a Conference (Unattended Conference) The other parties can continue their conversation. To leave a conference PT/PS During 3- to 7-party conference CONF Press CONF. On-hook. To return while others are talking (CO) INTERCOM Press flashing green CO or INTERCOM. To complete a conversation PT/SLT/PS During a conversation...

  • Page 71

    Leaving a Conference (Leaving Three-party Conference) The other two parties can continue their conversation. To leave a conference PT/PS During a three-party conference TRANSFER Press TRANSFER. On-hook. During a three-party conference Press Recall/hookswitch. To complete a conversation PT/SLT/PS During a conversation On-hook.

  • Page 72

    1.4 During a Conversation Letting a Third Party Join Your Call (Privacy Release) You can let a third party join your current outside call. To set PT/PS During a conversation (S-CO) Press green S-CO. • Only an S-CO button can be used for this operation. User Manual Ask the third party to perform the step below.

  • Page 73

    Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) PT/PS During a conversation desired phone no. (ISDN-Hold) Dial desired phone Press ISDN-Hold. number. Seize outside line before dialling outside phone number. PT/PS During a conversation TRANSFER C.Tone Enter...

  • Page 74

    1.4 During a Conversation During a conversation C.Tone Enter Press Recall/ hookswitch. C.Tone Enter 3. Talk with multiple parties. To complete a conversation PT/SLT/PS During a conversation On-hook. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button. User Manual desired phone no.

  • Page 75: Mute

    1.4.6 Mute You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset. To set/cancel During a conversation AUTO ANS MUTE VOICE CALL MUTE...

  • Page 76: Letting Other People Listen To The Conversation (off-hook Monitor)

    1.4 During a Conversation 1.4.7 Letting Other People Listen to the Conversation (Off- hook Monitor) You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset. To set/cancel During a conversation using the handset SP-PHONE Press SP-PHONE.

  • Page 77: Using The Headset (headset Operation)

    1.4.8 Using the Headset (Headset Operation) You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection. To talk using the headset SP-PHONE Press SP-PHONE.

  • Page 78

    1.4 During a Conversation Customising Your Phone • 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use. • 3.1.3 Customising the Buttons Create or edit a Headset button. User Manual...

  • Page 79: Before Leaving Your Desk, Forwarding Calls

    You can set the voice mail floating extension number as a forward destination to receive calls into your mailbox. • You can set your mobile telephone as the forward destination. The voice mail can be used to receive calls if you are unable to answer. •...

  • Page 80

    Enter your extension no. Enter your extension number. • When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the FWD/DND button (fixed button) instead of " 710". User Manual Both Calls Outside Calls Intercom Calls Enter 0 to 2 as you desire.

  • Page 81

    To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS Enter Off-hook. To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS Off-hook. Enter destination extension no. outside outside line phone no. access no.

  • Page 82

    1.5 Before Leaving Your Desk • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. When in the FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below: When in the FWD/DND Setting Mode:...

  • Page 83

    Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service. — Unconditional (Call Forwarding Unconditional [CFU]) — When your extension is busy (Call Forwarding Busy [CFB]) —...

  • Page 84

    1.5 Before Leaving Your Desk To confirm the condition PT/PS Off-hook. Enter Enter 1. Enter #. User Manual outside line no. 7 5. Enter outside line number. The display shows the selected type. C.Tone your MSN Enter your multiple Enter #. subscriber number (MSN).

  • Page 85: Showing A Message On The Caller's Telephone Display (absent Message)

    Showing a Message on the Caller’s Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters).

  • Page 86

    1.5 Before Leaving Your Desk • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or • The default messages can be changed. Consult your dealer. •...

  • Page 87: Preventing Other People From Using Your Telephone (extension Lock)

    1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) You can lock your extension so that other users cannot make inappropriate outside calls. This feature is also known as Electronic Station Lockout. To lock PT/SLT/PS Enter Off-hook. To unlock...

  • Page 88: Making/answering An Announcement, Paging

    1.6 Making/Answering an Announcement Making/Answering an Announcement 1.6.1 Paging — Group Paging — Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS Off-hook.

  • Page 89

    1.6 Making/Answering an Announcement • After you go on-hook, the caller can talk to the person who answers the page. User Manual...

  • Page 90: Answering/denying A Paging Announcement

    • The following are extensions that cannot receive a paging announcement: — Portable station — Single line telephone — Proprietary telephone that is ringing or busy — Proprietary telephone in Paging Deny mode — Proprietary telephone in DND mode •...

  • Page 91: Making An Announcement And Having A Multiple Party Conversation Broadcasting)(kx-tda30/kx-tda100/kx-tda200 Only)

    Called parties can listen to the announcement simply by going off-hook. They can send a notification tone if they want to join the conversation. To make/answer a broadcasting call Caller Enter Off-hook. Any Telephone Called Party For a caller To make a conversation with a specific party During an announcement (DSS) Press DSS.

  • Page 92

    1.6 Making/Answering an Announcement To make a conversation with a party in the group’s preassigned order During an announcement CONF Press CONF. To end a conversation with a specific party During a conversation To end a conversation with a specific party (DSS) Press DSS.

  • Page 93

    For a called extension To send a notification tone to the caller and join a conversation PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. Press Recall/ hookswitch. Caller During an announcement • A conversation can be established with a maximum of 4 parties (including the caller). 1.6 Making/Answering an Announcement Wait for reply.

  • Page 94: Setting The Telephone According To Your Needs, Setting The Alarm (timed Reminder)

    Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake- up call. The alarm can occur either once or daily (every day until cancelled) at a preset time. When you go off-hook to answer, you will hear a special dial tone or prerecorded message.

  • Page 95

    If you receive an incoming call during ringback, the ringing starts after the ringback stops. • If you are having a conversation exceeding alarm ringing period, the ringback will start after your conversation. 1.7 Setting the Telephone According to Your Needs User Manual...

  • Page 96: Refusing Incoming Calls (do Not Disturb [dnd])

    PT/SLT/PS Off-hook. Enter • When using a proprietary telephone, you can set or cancel Do Not Disturb by pressing the FWD/DND button (fixed button) instead of " 710". • The FWD/DND button light shows the current status as follows: Off: Both features are not set.

  • Page 97

    FWD or DND mode for intercom calls and outside calls separately. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons. 1.7 Setting the Telephone According to Your Needs User Manual...

  • Page 98: Receiving Call Waiting (call Waiting/off-hook Call Announcement [ohca]/whisper Ohca)

    1.7 Setting the Telephone According to Your Needs 1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside...

  • Page 99

    When receiving an outside call, you can present your preprogrammed telephone number to the calling party. You can select the telephone number sent, either the number of the line used or the number assigned to your extension. If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).

  • Page 100

    1.7 Setting the Telephone According to Your Needs 1.7.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]) When receiving an outside call, you can select whether the caller can see your telephone number or not. To show/prevent PT/SLT/PS Off-hook.

  • Page 101

    1.7.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) When making an outside call, you can select whether the called party can see your telephone number or not. To show/prevent PT/SLT/PS Off-hook. Enter •...

  • Page 102: Preventing Other People From Joining Your Conversation (executive Busy Override Deny)

    1.7 Setting the Telephone According to Your Needs 1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) PT/SLT/PS Off-hook. • Some extensions may be prohibited from performing this feature. User Manual Enter 733. Enter 1 to prevent or 0 to allow.

  • Page 103: Turning On The Background Music (bgm)

    1.7.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.

  • Page 104: Protecting Your Line Against Notification Tones (data Line Security)

    1.7 Setting the Telephone According to Your Needs 1.7.9 Protecting Your Line against Notification Tones (Data Line Security) You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission.

  • Page 105: Checking The Time Service Status

    Any extension user except the managers can check the current status by pressing the Time Service (Day/Night/Lunch/Break) button. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Time Service (Day/Night/Lunch/Break) button. 1.7 Setting the Telephone According to Your Needs User Manual...

  • Page 106: Setting The Parallelled Telephone To Ring (parallelled Telephone)

    Even if "No ring" is selected, calls can be made and answered on the single line telephone by lifting the handset. • If you go off-hook while your parallelled telephone is in use, the call will switch over to you. •...

  • Page 107: Using Your Ps In Parallel With A Wired Telephone (wireless Xdp Parallel Mode)

    Enter • Some wired telephones are prohibited from using this feature. • If you go off-hook while your parallelled telephone is in use, the call will switch over to you. 1.7 Setting the Telephone According to Your Needs Enter 1.

  • Page 108: Clearing Features Set At Your Extension (extension Feature Clear)

    1.7 Setting the Telephone According to Your Needs 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear.

  • Page 109: Utilising The Call Centre, Leaving An Incoming Call Distribution Group (log-in/log-out, Wrap-up)

    Utilising the Call Centre 1.8.1 Leaving an Incoming Call Distribution Group (Log-in/ Log-out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension.

  • Page 110

    1.8 Utilising the Call Centre ICD Group: Incoming Call Distribution Group PT/PS While on-hook (Log-in/Log-out) Press Log-in/Log-out. PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group. To enter/leave the Not Ready mode PT/SLT/PS Off-hook. To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready mode) PT/PS While on-hook...

  • Page 111

    • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode • The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.

  • Page 112

    1.8 Utilising the Call Centre 1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) — Monitoring the Status of Waiting Calls — Monitoring and Changing the Log-in/Log-out Status of Extensions The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group.

  • Page 113

    To monitor ICD Group: Incoming Call Distribution Group Display PT Off-hook. Enter To clear Call Log History Display PT CLEAR Press "LOG". Press "CLEAR". • The accumulated data is cleared. "****" shows if the number to be displayed exceeds the maximum displayable digits. Monitoring and Changing the Log-in/Log-out Status of Extensions The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution...

  • Page 114

    1.8 Utilising the Call Centre To change the Log-in /Log-out mode Display PT (DSS) Press desired DSS. • The DSS button light shows the current status as follows: Off: The extension is not in the group. Green on: Log-in (Ready) mode Flashing green: Log-in (Not Ready) mode Red on: Log-out mode User Manual...

  • Page 115: Forwarding A Waiting Call (manual Queue Redirection)

    1.8.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.

  • Page 116: Using User-supplied Equipment, If A Doorphone/door Opener Is Connected

    1.9 Using User-supplied Equipment Using User-supplied Equipment 1.9.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. —...

  • Page 117

    Opening a Door (Door Open) Some extensions may be prohibited from using this feature. From a specified extension PT/SLT/PS Enter Off-hook. From any extension while talking to the doorphone PT/SLT/PS C.Tone Enter 5. On-hook. • The door open will be triggered for a specified time period. doorphone no.

  • Page 118: If A Host Pbx Is Connected

    — Accessing External Services (External Feature Access [EFA]) Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.

  • Page 119: If A Voice Processing System Is Connected

    You or an outside party can access the Voice Processing System from a telephone. — Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVP/KX-TVS series) using digital integration, the following features are also available: —...

  • Page 120

    1.9 Using User-supplied Equipment To transfer a call to a mailbox PT/PS During a conversation (Voice Mail Transfer) Press Voice Mail Press DSS or dial desired extension number. Transfer. To listen to messages PT/SLT/PS Off-hook. Press MESSAGE or enter voice mail floating extension number.

  • Page 121

    There are two methods available (Default: Hands-free mode). Hands-free mode: You can monitor the message automatically, live through the telephone speaker. Private mode: You will hear an alarm tone while the caller is leaving a message.

  • Page 122

    • The manager extension can clear an extension PIN. • This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel. (Private mode only) To answer the call while monitoring, press Recall/hookswitch.

  • Page 123

    Recording a Conversation (Two-way Record) You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox PT/PS During a conversation To stop recording, press this button again.

  • Page 124

    1.9 Using User-supplied Equipment • Note: When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch Two-way Transfer button.

  • Page 125: After Moving To A New Location In The Office

    1.10 After Moving to a New Location in the Office 1.10.1 Using the Same Settings as Your Previous Extension (Walking Extension) You can use the same features assigned on your previous extension even if you move to another extension in the office. You can retain your settings such as extension number or One-touch Dialling memory etc.

  • Page 126: Using A Display Proprietary Telephone, Using The Call Log

    A preprogrammed number of calls can be logged per extension. When the call log is full and other call arrives, the oldest call is deleted. You can modify the logged telephone number. When the Call Log button light turns on, there is a call which you did not answer.

  • Page 127

    To store the caller’s information in personal speed dialling Display PT While confirming the log information (Call Log) Press Call Log, or Up or Down until desired party appears. 1.11 Using a Display Proprietary Telephone TRANSFER Press TRANSFER. Off-hook. AUTO DIAL STORE Press STORE.

  • Page 128

    1.11 Using a Display Proprietary Telephone • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. • If your call is answered by another extension, the caller’s information is recorded on the displays of both your extension and the answering extension.

  • Page 129

    Refer to "3.1.2 Settings on the Programming Mode". • If a call arrives while you are using the call log, the call log display will be replaced with the caller’s information. 1.11 Using a Display Proprietary Telephone User Manual...

  • Page 130: Using The Directories

    1.11 Using a Display Proprietary Telephone 1.11.2 Using the Directories You can call using the directories (Personal Speed Dialling Directory, System Speed Dialling Directory and Extension Number Directory). Only personal directories can be stored, edited or deleted on your extension.

  • Page 131

    • Telephone numbers and names displayed are stored using the first spare Personal Speed Dialling memory available. • For a PS user, refer to "Operating Instructions" for PS. • For more details, refer to "To store the names and numbers in personal speed dialling" in "3.1.2 Settings on the Programming Mode".

  • Page 132

    1.11 Using a Display Proprietary Telephone Table 1 (Standard mode) Times Buttons (Space) User Manual " — < > & £...

  • Page 133

    Table 2 (Option mode) Times Buttons " ä (Space) — & 1.11 Using a Display Proprietary Telephone ö ü À Á Â Ã Ð È É Ê Ì Í Î Ï Ñ Ò Ó Ô Š ß Ù Ú Û...

  • Page 134

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode for CE model) Times Buttons (Space) User Manual " ä ö ü Á Â Ð Í Î ’ ’ — < > & £ Ã Ä Ç É Ë Ó...

  • Page 135

    Table 2 (Option mode for GR model) Times Buttons " (Space) — & 1.11 Using a Display Proprietary Telephone < > £ User Manual...

  • Page 136

    1.11 Using a Display Proprietary Telephone Table 2 (Option mode for RU model) Times Buttons User Manual (Space) — < > &...

  • Page 137: Accessing System Features (system Feature Access)

    Press Up or Down until the feature appears. 1.2.4 When the Dialled Line is Busy or There is No Answer 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) 1.9.1 If a Doorphone/Door Opener is Connected...

  • Page 138

    1.11 Using a Display Proprietary Telephone User Manual...

  • Page 139: Manager Operation

    Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. User Manual...

  • Page 140: Control Features, Extension Control

    2.1 Control Features Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. — Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Lock) This feature is also known as Remote Station Lock Control. PT/SLT/PS Off-hook.

  • Page 141: Time Service Mode Control

    2.1.2 Time Service Mode Control The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or Night). There are two methods (Automatic or Manual) of changing the time modes. Automatic: enables the time mode for each day of the week to change automatically. You may also change it manually.

  • Page 142

    2.1 Control Features • Besides the time mode, there is Holiday mode. It can change mode once on a specified date. • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode...

  • Page 143: Restriction Level Control (dial Tone Transfer)

    2.1.3 Restriction Level Control (Dial Tone Transfer) The manager extension can change the restriction level, permitting an extension to make a call. PT/PS During a conversation with an extension (Toll Restriction/ C.Tone Call Barring) Press Toll Restriction/ Call Barring. The extension can hear the dial tone and then make a call.

  • Page 144: Turning On The External Background Music (bgm)

    Turning on the External Background Music (BGM) The manager extension can select and broadcast background music in the office through external speakers. To select and start/stop the background music <KX-TDA100/KX-TDA200> PT/SLT/PS Enter Off-hook. <KX-TDA15/KX-TDA30> PT/SLT/PS Off-hook. Enter User Manual external pager no. Enter external...

  • Page 145: Recording Outgoing Messages (ogm)

    2.1.5 Recording Outgoing Messages (OGM) The manager extension can record three kinds of greeting messages (OGM) as follows: DISA message: Used to greet and guide callers so that they access extension group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group.

  • Page 146

    2.1 Control Features To record from an external BGM (MOH) port <KX-TDA100/KX-TDA200> Off-hook. Enter You hear the message. The message is played back. <KX-TDA15/KX-TDA30> Off-hook. Enter You hear the message. The message is played back. User Manual BGM port Enter 3.

  • Page 147

    To clear the message Enter Off-hook. • Record voice messages only; avoid the recording of music. OGM floating extension no. Enter OGM floating Enter 0. extension number. 2.1 Control Features Progress Tone & C.Tone On-hook. User Manual...

  • Page 148

    2.1 Control Features User Manual...

  • Page 149: Customising Your Phone & System

    Section 3 Customising Your Phone & System This chapter shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual...

  • Page 150: Customising Your Phone (personal Programming), Customising Your Phone (personal Programming)

    3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. — Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) •...

  • Page 151

    When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN.

  • Page 152: Settings On The Programming Mode

    3.1 Customising Your Phone (Personal Programming) 3.1.2 Settings on the Programming Mode You can programme features using the programming mode. — Setting Features — Clearing Features • To exit at any time, lift the handset. • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. Setting Features The default settings are shown in bold letters.

  • Page 153

    (Calling Line Identification Restriction [CLIR]) Which number should be displayed on the called and calling party’s telephone? (Calling/Connected Line Identification Presentation [CLIP/COLP]) 3.1 Customising Your Phone (Personal Programming) Selection & Parameter Input desired no.

  • Page 154

    (Preferred Line Assignment—Incoming) How do you prefer to receive an intercom call? (Alternate Receiving— Ring/Voice)* Should the single line telephone in parallel ring? (Parallelled Telephone)* User Manual Programming Input CO button no. (01-36)* (CO) INTERCOM CO button no.

  • Page 155

    3.1 Customising Your Phone (Personal Programming) Selection & Parameter Input message no. (1-8) No—Disable Yes—Enable You can monitor the message through the telephone speaker. (Hands-free mode) Only an alarm tone is heard. (Private mode) No—Stop recording Yes—Keep recording No (No tone)

  • Page 156

    3.1 Customising Your Phone (Personal Programming) Item Creating your personal message. (Personal Absent Message) Where are your incoming calls forwarded or refused? (Call Forwarding [FWD])/Do Not Disturb [DND]) To set the timer for "No Answer" and "Busy/No Answer". (FWD N/A Timer) Should you prohibit other people from picking up your calls?

  • Page 157

    : Not available for a PS 3.1 Customising Your Phone (Personal Programming) Selection & Parameter Input KX-TDA100/KX- TDA200: + BGM no. (1 digit) KX-TDA15/KX- TDA30: extension PIN (max. 10 digits) + ENTER/STORE + same extension PIN stored extension PIN new extension PIN (max.

  • Page 158

    When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN.

  • Page 159

    To edit the names and numbers of personal speed dialling PROGRAM PAUSE Press PROGRAM Enter 10 and then press ENTER. or PAUSE. Or press STORE. To erase a number or character Press Left or Right to select a desired part. To insert a number or character Press Left or Right to select a desired part.

  • Page 160

    Calling Line Identification Restriction [CLIR] Calling/Connected Line Identification Presentation [CLIP/ COLP] Preferred Line Assignment—Outgoing Preferred Line Assignment—Incoming Alternate Receiving—Ring/Voice Parallelled Telephone Forced Answerback Selection Live Call Screening Mode Set LCS Mode Set [After Answering] Call Waiting Selection—Intercom/Outside Calls Call Waiting Tone Type Selection...

  • Page 161

    To set PROGRAM PAUSE Press PROGRAM Enter ##. or PAUSE. • If you do not desire that the Call Waiting, FWD/DND or Hot Line to be cleared by this feature, please ask your dealer. 3.1 Customising Your Phone (Personal Programming) AUTO DIAL AUTO DIAL STORE...

  • Page 162: Customising The Buttons

    You can change the flexible CO buttons/DSS buttons, and programmable feature (PF) buttons on PTs, DSS Consoles, Add-on Key Modules, and PSs to the following feature buttons. For example, if your telephone has more CO buttons than available outside lines, you may change unused CO buttons to one touch buttons.

  • Page 163

    Buttons Group FWD—Both calls Group FWD—Outside calls Group FWD—Intercom calls Account Conference Terminate External Feature Access (EFA) Charge Reference Call Park Call Park (Automatic Park Zone) Call Log* Call Log for ICD Group* Log-in/Log-out Log-in/Log-out of a specified group Log-in/Log-out for all groups Hurry-up Wrap-up System Alarm*...

  • Page 164

    3.1 Customising Your Phone (Personal Programming) Buttons Release* Toll Restriction/Call Barring ISDN Service* Calling Line Identification Restriction (CLIR) Connected Line Identification Restriction (COLR) ISDN-Hold Headset* Time Service Switching Mode (Automatic/Manual) Two-way Record* Two-way Transfer* One-touch Two-way Transfer* Live Call Screening (LCS)* Voice Mail Transfer* •...

  • Page 165

    • 0: Day/Night/Lunch/Break, 1: Day/Night/Break, 2: Day/Night/Lunch, 3: Day/Night • Availability of this button depends on the ISDN service of your telephone company. Refer to "1.2.5 Accessing the ISDN Service (ISDN Service Access)". • This button is not available for the KX-T7665.

  • Page 166: Manager Programming, Programming Information

    Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.

  • Page 167

    3.2.2 Manager Programming Changing Call Charges and Extension Control To enter the programming mode PROGRAM PAUSE Press PROGRAM Enter or PAUSE. Item Changing the manager password. Viewing extension call charges. Clearing extension call charges. Setting the budget for extension call charges.

  • Page 168

    When a third party discovers the password (verified code PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN.

  • Page 169: Customising Your System (system Programming), Programming Information

    Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.

  • Page 170

    3.3 Customising Your System (System Programming) Icon Descriptions Fixed Buttons Function T7600 T7200/T7400/T7500 REDIAL PREVIOUS (PREV) NEXT SP-PHONE FWD/DND CONF AUTO DIAL STORE (ENTER) STORE None Back to Previous Menu (CANCEL) SHIFT SHIFT PROGRAM PAUSE PROGRAM HOLD AUTO ANS SELECT MESSAGE MUTE FLASH/...

  • Page 171

    Procedure The basic steps are shown below. Entering the programming mode PROGRAM PAUSE Enter Press PROGRAM or PAUSE. Programming You can enter each programme number (3 digits). • To exit the programming mode at any time, lift the handset. Exiting the mode PROGRAM PAUSE Press PROGRAM...

  • Page 172: System Programming

    3.3 Customising Your System (System Programming) 3.3.2 System Programming Date & Time [000] The proprietary telephones display the current date and time while on-hook. [In 12-hour Format] Enter 000. Press ENTER. Press ENTER. Press ENTER. [In 24-hour Format] Enter 000. Press ENTER.

  • Page 173

    • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. • The clock starts immediately after the ENTER button is pressed. • You cannot leave a value empty. •...

  • Page 174

    3.3 Customising Your System (System Programming) System Speed Dialling Name [002] You can store the name associated with the speed dialling number. These names are displayed when making calls using the display operation. To enter characters, refer to "Entering Characters". Enter 002.

  • Page 175

    Extension Name [004] You can store the name of an extension user. This is useful if you want to know who is calling, or who you are calling when making an intercom call using the directory. To enter characters, refer to "Entering Characters". Enter 004.

  • Page 176

    3.3 Customising Your System (System Programming) User Manual...

  • Page 177: Appendix

    Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...

  • Page 178: Troubleshooting, Troubleshooting

    The parallelled single line telephones do not ring. The telephone does not work using the personal settings or with other settings. (One-touch dialling, forwarding destination, etc.) User Manual Remedy •...

  • Page 179

    Redialling does not function. The personal computer and fax machine communication failed. I do not want to show my telephone number to the calling or called party’s telephone. I want to show my telephone number to the calling or called party’s telephone.

  • Page 180

    3.1.2 Settings on the Programming Mode) • To distinguish the ringing tones for each CO, INTERCOM or ICD Group button (Digital proprietary telephone only), 3.1.3 Customising the Buttons) • Another extension left you a message waiting indication while you were on the...

  • Page 181: Feature Number Table, Feature Number Table

    Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference.

  • Page 182

    1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) – From another extension – Through DISA 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) – Group – Directed User Manual Default...

  • Page 183

    Conference [3PTY]—by ISDN) Default Additional digits (New) KX-TDA100/KX-TDA200: speaker no. (1 digit) KX-TDA15/KX-TDA30: 1 phone no. outside line no. which is held (3 digits) extension no. which has a held call parking zone no. (2 digits)/ stored parking zone no. (2 digits) phone no.

  • Page 184

    Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) – To set – To cancel – To confirm 1.5.2 Showing a Message on the Caller’s Telephone Display (Absent Message) – To set – To cancel User Manual Default Additional digits...

  • Page 185

    Call Announcement [OHCA]/Whisper OHCA) – For intercom calls (No call/Tone/OHCA/Whisper OHCA) – For outside calls (No tone/Tone) 1.7.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/ Connected Line Identification Presentation [CLIP/COLP]) – Public – Your extension...

  • Page 186

    Telephone (Wireless XDP Parallel Mode) – To set – To cancel 1.7.13 Clearing Features Set at Your Extension (Extension Feature Clear) User Manual Default Additional digits (New) KX-TDA100/KX-TDA200: BGM no. (1 digit) KX-TDA15/KX-TDA30: 1 1 + paired wired extension no.

  • Page 187

    Feature (While dial tone is heard) 1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) Log-in Log-out To enter/leave the Not Ready mode 1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) 1.9.1 If a Doorphone/Door Opener is Connected Doorphone Call...

  • Page 188

    2 + OGM floating extension no. KX-TDA100/KX-TDA200: 3 + BGM port no. (1 digit) + OGM floating extension no. KX-TDA15/KX-TDA30: 31 + OGM floating extension no. 0 + OGM floating extension no. 1 + extension PIN + # + same extension PIN...

  • Page 189

    Feature (While busy, DND or call tone is heard) 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Tone (Call Waiting) To an Extension Refusing the Call (DND Override) Joining an Existing Call (Executive Busy Override) Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) –...

  • Page 190: What Is This Tone, What Is This Tone

    4.3 What is This Tone? What is This Tone? 4.3.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...

  • Page 191

    Tone 2 Any one of the following features is set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Lock • Executive Busy Override Deny • Hot Line •...

  • Page 192

    4.3 What is This Tone? Ringback Tone 2 Special ringback tone for DISA call Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls. While off-hook Indication Tones Tone 1 Call waiting tone Tone 2 A call is on hold longer than the specified time When talking to an outside party Warning Tone...

  • Page 193

    4.3 What is This Tone? Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold. User Manual...

  • Page 194: Revision History, Kx-tda100/kx-tda200 Version 1.1

    TDA30/KX-TDA100/KX-TDA200 only) Changed Contents • 1.1.1 Before Operating the Telephones When You Use a Panasonic Proprietary Telephone – FLASH/RECALL • 1.2.4 When the Dialled Line is Busy or There is No Answer Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message Waiting) –...

  • Page 195: Kx-tda30 Version 1.1

    4.4.2 KX-TDA30 Version 1.1 New Contents • 1.4.5 Multiple Party Conversation Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—by ISDN) • 1.6.3 Making an Announcement and Having a Multiple Party Conversation (Broadcasting)(KX- TDA30/KX-TDA100/KX-TDA200 only) Changed Contents •...

  • Page 196

    4.4 Revision History User Manual...

  • Page 197: Index

    Index User Manual...

  • Page 198

    Alternating the Calling Method (Alternate Calling—Ring/Voice) Answer 17, 20, 50, 163 Answering a Call from Another Telephone (Call Pickup) Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call via an External Speaker (Trunk Answer From Any Sta- tion [TAFAS]) Answering Call Waiting...

  • Page 199

    Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) DND Override 38, 189 Do Not Disturb (DND) 17, 96, 184 Do Not Disturb (DND) Tone Door Open 117, 187 Doorphone Call 116, 187...

  • Page 200

    Setting Features Setting the Alarm (Timed Reminder) Setting the Parallelled Telephone to Ring (Parallelled Telephone) Setting the Telephone According to Your Needs Setting Your Telephone from Another Extension or through DISA (Re- mote Setting) Settings on the Programming Mode SHIFT Showing a Message on the Caller’s Telephone Display (Absent...

  • Page 201

    Using the Same Settings as Your Previous Extension (Walking Extension) Using User-supplied Equipment Using Your Calling Privileges at Another Extension (Remote COS Access) Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode) Utilising the Call Centre Verified Code Entry VOICE CALL/MUTE...

  • Page 202

    1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of PCC.

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