Incoming Call Distribution Group Features; Incoming Call Distribution Group Features-Summary - Panasonic KX-TDE100 Features Manual
Pure ip-pbx telephone systems
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- Programming manual (1018 pages) ,
- Pc programming manual (982 pages) ,
- Features manual (470 pages)
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1.2.2 Incoming Call Distribution Group Features
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system programming.
® 5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List
® [620] Incoming Call Distribution Group Member
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings
® Main
® Overflow Queuing Busy
® Overflow No Answer
® Miscellaneous
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
A
Group
Floating
Group
*1
No.
Extn. No.
Name
1
601
Sales
2
602
Engineering
3
:
® [622] Incoming Call Distribution Group Floating Extension Number
*1
® [623] Incoming Call Distribution Group Name
*2
® [624] Incoming Call Distribution Group Distribution Method
*3
® [632] Maximum Number of Agents
*4
® [628] Queuing Call Capacity
*5
® [629] Queuing Hurry-up Level
*6
® [626] Overflow Time
*7
® [625] Destination for Overflow Time Expiration/[627] Destination When All Busy
*8
*9
The tenant number is required to determine the time mode (day/lunch/break/night) (® 2.2.4 Time Service) and the music source
(for Music on Hold) for each group.
B
C
Max. No. of
Distribution
Busy
*2
*3
Method
*4
Extensions
Ring
3
UCD
Max.
1.2.2 Incoming Call Distribution Group Features
D
E
F
Queuing
Hurry-up
Overflow
Call
*6
*7
*5
Level
Time
Capacity
5
3
60
11
8
90
*8
Overflow Destination
Tenant
...
...
*9
Day
Night
No.
...
...
100
100
1
...
...
200
200
5
Feature Guide
49
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