1.4 Answering Features
1.4.1.4
Hands-free Answerback
Description
A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call while
in Hands-free Answerback mode, a hands-free conversation is established using one of the following
methods:
Type
Intercom Call
Trunk Call*
*: Including a call from an extension that placed a trunk call on a consultation hold.
Conditions
•
Hands-free Answerback applies to:
Intercom calls and trunk calls, including calls directed to an incoming call distribution group in UCD or
Priority Hunting distribution method. (→ 1.2.2.2 Group Call Distribution)
•
Hands-free Answerback for Trunk Calls
System programming is required to use this feature.
•
Secret Monitor
The beep tone that the called party hears before answering can be eliminated through system
programming.
•
Alternate Receiving/Calling Mode (Ring/Voice) Override
Hands-free Answerback overrides the Alternate Receiving mode preset on the telephone and the
Alternate Calling mode from the caller.
•
Hands-free Answerback with Headset
The Hands-free Answerback feature can also be used with a headset.
Feature Guide References
1.5.3 Intercom Call
User Manual References
1.3.2 Answering Hands-free (Hands-free Answerback)
72
Feature Guide
Established immediately after a beep tone at the called extension and
the caller hears a confirmation tone.
Established after a specified number of rings, a called extension hears
a beep tone.
Answering Method