Internet Access; A.7 Internet Access; Chart A-10 Troubleshooting Wan Interface; Chart A-11 Troubleshooting Internet Access - ZyXEL Communications Prestige 645R-A Series User Manual

I cannot get a WAN IP address from the ISP.
STEPS
1 The ISP provides the WAN IP address after authenticating you. Authentication may be through
the user name and password, the MAC address or the host name.
2 The username and password apply to PPPoE and PPoA encapsulation only. Make sure that you
have entered the correct Service Type, User Name and Password (be sure to use the correct
casing). Refer to the WAN Setup chapter (web configurator) or the Internet Access chapter
(SMT).

A.7 Internet Access

I cannot access the Internet.
STEPS
1 Make sure the Prestige is turned on and connected to the network.
2 If the DSL LED is off, refer to Section A.1.3.
3 Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the Internet
Access chapter (SMT).
4 Make sure you entered the correct user name and password.
Internet connection disconnects.
STEPS
1 Check the schedule rules. Refer to the Call Scheduling chapter (SMT).
2 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the WAN
chapter (web configurator) or the Remote Node Configuration chapter (SMT).
3 Contact your ISP.
Troubleshooting

Chart A-10 Troubleshooting WAN Interface

Chart A-11 Troubleshooting Internet Access

Chart A-12 Troubleshooting Internet Connection

Prestige 645R-A Series User's Guide
CORRECTIVE ACTION
CORRECTIVE ACTION
CORRECTIVE ACTION
A-5