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5. Troubleshooting
Message
"Up to 30 destinations are
available."
"Cannot add more destinations
because 30 have already been
added."
"There is an incorrect entry. Try
again after checking the nickname
and the e-mail address."
"There is an incorrect entry."
"Try again after checking the
nickname."
"There is an incorrect entry."
"Try again after checking the email
address."
"Failed to send the e-mail. The
following are possible causes."
"Failed to connect to the SMTP
server."
"Failed to authenticate with the
SMTP server."
"The operation to connect to the
SMTP server has timed out."
118
Cause
30 addresses are already
chosen for the e-mail
transmission destinations.
• The length of the
nickname is over 20
characters.
• The e-mail address is
blank or over 256
characters.
The length of the nickname is
over 20 characters.
The e-mail address is blank or
over 256 characters.
• The network cable is
disconnected.
• Network setting (DNS
etc.) has an error.
• Settings (IP address/host
name, port number) of
the e-mail server have an
error.
• Authentication settings of
the e-mail server
(existence of
authentication, account,
and password) have an
error).
Solution
Divide the e-mail transmission
into two or more operations,
or delete unnecessary e-mail
addresses from the destination
address list.
• Make the length of the
nickname 20 characters
or less.
• Input an e-mail address
within 256 characters in
length.
Make the length of the
nickname 20 characters or
less.
Input an e-mail address within
256 characters in length.
• Check whether the
network cable
disconnected.
• Check the network set
menu in the administrator
set menu.
• Check the transmitting e-
mail server setting from
the administrator set
menu.
• From the administrator set
menu, check the
authentication setting of
the transmitting mail
server.
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Table of Contents
Troubleshooting
