Download
Share
Print this page
Ricoh IWB-D1 Service Training
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. Whiteboard
  5. IWB-D1
  6. Service training
Ricoh IWB-D1 Service Training

Ricoh IWB-D1 Service Training

Hide thumbs Also See for IWB-D1:

Advertisement

Quick Links

Model K-C3.5L
Model IWB-D1
Service Training
Slide 1
This is the first Interactive White Board (IWB) model released by Ricoh.
Model name: Ricoh Interactive Whiteboard D5500
1

Advertisement

loading

Related Manuals for Ricoh IWB-D1

Summary of Contents for Ricoh IWB-D1

  • Page 1 Model K-C3.5L Model IWB-D1 Service Training Slide 1 This is the first Interactive White Board (IWB) model released by Ricoh. Model name: Ricoh Interactive Whiteboard D5500...

  • Page 2: Table Of Contents

    Model K-C3.5L Contents 1. What is an Interactive Whiteboard? 2. Product Outline 3. Specifications 4. Installation 5. Maintenance 6. Components 7. Troubleshooting Slide 2 No additional notes...
  • Page 3 Model K-C3.5L Model IWB-D1 Service Training 1. What is an Interactive Whiteboard? Slide 3 The IWB-D1 is the first Interactive White Board (IWB) model released by Ricoh.

  • Page 4: What Is An Interactive Whiteboard

    Model K-C3.5L What is an Interactive Whiteboard? Touch Sensor Flat Panel An interactive whiteboard (IWB), is a large interactive display that connects to a computer. Pages displayed from a computer can be marked up using a special pen, and these marked-up pages can be saved and sent by email.
  • Page 5 Model K-C3.5L How is it Used? Display Draw + Edit Connect to your PC Mark up the material and display material projected from your from your PC computer. on the IWB. » Write and draw with multiple color pens in fine to bold point.
  • Page 6 Model K-C3.5L First Generation Line-up Type Model Outline Flat Panel Model-D1 55” FHD LCD monitor Hi-performance interactive sensor Built-in controller (hand-writing software + remote communication software) Interactive remote communication license (Option) Projector Model-PA1 Altair (built-in interactive sensor) Interactive Software for PC + Electronic Pen Interactive remote communication license (Option) Model-PC1...
  • Page 7 Model K-C3.5L How does it Work? Position Sensors and Reflecting Plates 3 reflecting plates are attached to the right, left, and bottom sides of the LCD panel. Reflecting plates reflect light to the same direction of the incident light emitted from the right and left position sensors. When the pen tip contacts the surface of the LCD panel, light reflected to the position sensors from the 3 reflecting plates is intercepted.
  • Page 8 Model K-C3.5L How does it Work? Range of Light Emitted and Reflected Right and left position sensors emit light and receive light reflected from the reflecting plates. Lines in blue show the range of light emitted from the position sensors. Lines in red show the range of light reflected from the reflecting plates.
  • Page 9 Model K-C3.5L How does it Work? Writing and Erasing Infrared rays of a different spectrum are emitted from the tip and the eraser of the electronic pen. The right and left position sensors detect the spectrum to determine whether the pen is writing or erasing.

  • Page 10: Product Outline

    Model K-C3.5L Model IWB-D1 Service Training 2. Product Outline Slide 10 This section introduces the main features of this model.
  • Page 11 Model K-C3.5L Mainframe & Accessories The following are the main accessories included with the IWB. Category Items Mainframe Ricoh Interactive Whiteboard D5500 Accessories VGA signal cable Accessories DVI cable Accessories Power cord Accessories Electronic pen Accessories Pen tip Accessories Pen tray...
  • Page 12 Model K-C3.5L Options Category Items Options Ricoh Interactive Whiteboard Pen Type 1 Options Ricoh Interactive Whiteboard Stand Type 1 Options Interactive Whiteboard Remote License Type 1 Note: One pen is provided as an accessory. If the customer needs another pen, the above option is available.
  • Page 13 Model K-C3.5L Interface Monitor unit Controller unit : Power LED : 2-screen button : HDD access LED : USB port (USB3.0 type A) : LAN port : Up/Down/Right/Left : USB port (USB2.0 type A) : Menu button : DVI output : Input switching : USB port (USB2.0 type A) : DVI input...
  • Page 14 Model K-C3.5L Function Buttons on the GUI Date / Time Share (Remote Connection) Shares the screen with other Ricoh IWB and PC. Input channel Switches the input device. Zoom / Pan Zooms in and out and pans the screen. 55”...
  • Page 15 Model K-C3.5L The battery for the pen is a consumable. The pen itself is not. Each pen is registered with a unique ID. AAA-size battery x1 Pen tip is included as accessories, so it is not regarded as consumables. One pen is provided as an accessory. Additional pens can be purchased as options.
  • Page 16 12 languages (English, French, German, Spanish, Italian, Russian, Swedish, Polish, Dutch, Simplified Chinese, Traditional Chinese, and Japanese) Remote License of IWB-D1 cannot activate the next generation model (IWB-D2). A unique Remote License is required for each machine when remotely connecting multiple IWBs. Machines activated with the same key code cannot be connected.
  • Page 17 Model K-C3.5L Major Selling Points Ready to use Customers can instantly use the IWB without software installation or sensor calibration. Simply connect to a PC with the VGA cable. High quality handwriting and high resolution display Fine and smooth drawing with fine to bold point Clear image display on the LCD Simple UI, easy saving, sharing Visual and user friendly interface...

  • Page 18: Specifications

    Model K-C3.5L Model IWB-D1 Service Training 3. Specifications Slide 18 This section covers the main specifications of this model.
  • Page 19 Model K-C3.5L Main Specifications - 1 Type: LCD panel with LED backlight Display Size: 55” Max. resolution: 1920 × × × × 1080 dots Max. colors : Over 16.77M colors Dimensions (W× × × × D× × × × H): 1360 x 160 x 830 mm Weight: Less than 55kg, 121.2lb (Target) Power source: AC 100V-240V,50Hz/60Hz Interfaces: Mini D-SUB 15-pin x 2, Display port, USB Type-...
  • Page 20 Model K-C3.5L Main Specifications - 2 Power consumption Max: Less than 300W Sleep mode: Less than 12W Start up time: Less than 30 seconds Recovery time from sleep mode: Less than 5 seconds Altitude limitation: Lower than 2000m above sea level Humidity: 15% to 80% Slide 20...
  • Page 21 Model K-C3.5L Main Specifications - 3 Recovery function: Yes, Recover saved and writing documents before abnormal shut down E-mail: Yes, with multi PDF Remote sharing function: Yes Print function: Yes, Mail To Print Data saving format: PDF Ver.1.4 Data saving: USB memory Max.
  • Page 22 Model K-C3.5L Main Specifications - 4 System OS Windows 7 Ultimate SP1 for Embedded Systems Intel Core i3 2120 Clock frequency 3.3GHz Intel SSD 520 Series Capacity 60GB Memory PCB-12800 DDR3 SDRAM Unbuffered DIMMx2 Capacity 4GB x 2 (Total 8GB) Slide 22...
  • Page 23 Model K-C3.5L Model IWB-D1 Service Training 4. Installation Slide 23...

  • Page 24: Installation

    Model K-C3.5L Installation - 1 If the machine will be mounted on the optional stand, service technicians or a third-party expert should do the installation. If the machine will be mounted on a wall mount, local regulations and/or operational requirements may make it necessary to delegate this task to a third-party expert (as is the case in Japan).
  • Page 25 Model K-C3.5L Installation – 2 VESA Standard Compliant Bracket for Wall-mount A bracket that is VESA standard-compliant is required to mount the IWB on a wall. At least 2 persons are required to install, remove, or move the IWB. When mounting a VESA-compliant bracket, use the bracket that corresponds to 400 ×...
  • Page 26 Model K-C3.5L Model IWB-D1 Service Training 5. Maintenance Slide 26...

  • Page 27: Maintenance

    Model K-C3.5L Maintenance There is no maintenance visit for this model. There are no PM parts for this model. There is no regular PM to be done by users, however, users will replace the following parts: * Pen battery * Pen tip * Pen eraser Slide 27...
  • Page 28 Model K-C3.5L Special Tools The following tools are needed for replacements/ adjustments and firmware update. Cushions (x6) For placing the whiteboard on a table for maintenance USB mouse For sensitivity adjustment of the position sensors USB memory For firmware update SD card For firmware update (when USB memory is not in hand) USB SD card reader...
  • Page 29 Model K-C3.5L Replacement Flowchart This diagram describes the order in which the parts have to be removed for parts replacements. Higher the part positions in the cascade, lesser the parts need be removed, and vice versa. Slide 29...
  • Page 30 Model K-C3.5L How to Remove the Whiteboard Remove the 4 hex-head screws. Lift up the whiteboard and detach it from the stand. Remove the bracket [A] from the whiteboard. Slide 30...
  • Page 31 Model K-C3.5L Notes on Removing the Whiteboard - 1 The following are important notes when removing the interactive whiteboard. 1. 2 or more persons are required when removing the whiteboard from a stand or wall mount. 2. Do not hold the corners to prevent damage to the position sensors.
  • Page 32 Model K-C3.5L Notes on Removing the Whiteboard - 2 3. When placing the whiteboard on a table, the size of the table should be 1,380mm[A] x 850mm[B] or larger. Secure 200mm[C] for work space. (See figure 2.) 4. Place 6 cushions as shown in figure 3 and lay the whiteboard flat so that the weight is evenly distributed and prevents damage to the position sensors and the four corners.
  • Page 33 Model K-C3.5L Notes on Replacing the SSD When the SSD is replaced, the items listed below will be set back to default. If any of the below listed settings are customized, use the Import/Export function before and after replacing the SSD to restore the settings.
  • Page 34 Model K-C3.5L Notes on Replacing the LCD Module If the LCD monitor needs to be replaced due to breakage, note that the replacement unit (LCD module) does not contain the following components: Controller box Accessories LCD controller board LCD operation board + button The white bracket and the terminal cover shown in the photo below Also, after replacing with a new LCD module, make sure to do...
  • Page 35 Model K-C3.5L Resetting the LCD Settings When the screen appears abnormal, reset the display settings by doing the following: 1. Press the Menu/Exit button on the monitor to enter the adjustment menu. 2. Use the four direction buttons and select “Advanced” from the Setting menu.
  • Page 36 Model K-C3.5L Firmware Update Users can update firmware by themselves in one of the following ways: USB memory device 1. Download the firmware from a website 2. Store the downloaded file on a USB memory device 3. Insert the USB memory directly into the machine and install the file.
  • Page 37 Model K-C3.5L Service Mode - 1 How to enter the service mode Exit the IWB application. From the START menu, go to All programs. Select Service Settings from the RICOH folder. Enter the service password. Select the service mode. Slide 37...
  • Page 38 Model K-C3.5L Service Mode - 2 The following outlines the 7 service modes. Device Manager Checks the hardware conditions (position sensors, capture boards, etc.). Color Profile Setting Resets the color profile for the display panel. Advanced Sensor Adjustment Adjusts the sensor sensitivity. Necessary after replacing the position sensors.

  • Page 39: Components

    Model K-C3.5L Model IWB-D1 Service Training 6. Components Slide 39...
  • Page 40 Model K-C3.5L Parts Layout - 1 Mainframe 1: Position sensor module 2: PSU 3: Position sensor control board 4: Power switch 5: LCD control board 6: Operation board Slide 40...
  • Page 41 Model K-C3.5L Parts Layout - 2 Rear Cover 1: Exhaust fan 2: Main power switch Slide 41...
  • Page 42 Model K-C3.5L Parts Layout - 3 Controller Box 1: Power supply box 2: Controller fan 3: SSD 4: Capture board 5: CPU fan 6: Controller board 7: Memory board Slide 42...
  • Page 43 Model K-C3.5L Air Flow Intake Intake Intake Intake Intake Intake Intake Slide 43...
  • Page 44 Model K-C3.5L Block Diagram Slide 44...
  • Page 45 Model K-C3.5L Power Switches - 1 IWB is installed with two power switches to prevent the system from crashing; Display Switch and Main (Controller) Switch. Display Switch Function Turns the display and the display control board on and off Display Switch Continuously supplies power to the main controller board while shutting down, to prevent system crash...
  • Page 46 Model K-C3.5L Power Switches - 2 How the two switches work Display Switch Main (Controller) Switch Turn on Recover within 30 sec not use 5 Hours within 5 sec Operation Shut down Mode Plug off Main SW on Display SW off Display SW on Shutdown Sleep Mode...
  • Page 47 Model K-C3.5L Model IWB-D1 Service Training 7. Troubleshooting Slide 47...

  • Page 48: Troubleshooting

    Model K-C3.5L Troubleshooting - 1 Symptom Cause Solution Moving the pen across the Battery of the Replace the whiteboard moves the electronic pen battery. cursor but does not write. is dead. Cannot write in pen mode but can write in finger mode. When pressing the tip to begin writing, the LED on the pen lights in 8-second...
  • Page 49 Model K-C3.5L Troubleshooting - 2 Symptom Cause Solution Strokes are disrupted. Worn pen tip Replace the pen tip Writing is unsmooth and the LED does not light when pressing the tip of the pen to begin writing. Slide 49...
  • Page 50 Model K-C3.5L Troubleshooting - 3 Symptom Cause Solution Strokes are disrupted when Crossed Change the ID writing onto to multiple infrared of the whiteboards installed in a signals electronic small room at the same time. pen. Slide 50...
  • Page 51 Model K-C3.5L Troubleshooting - 4 Symptom Cause Solution Pointer on the Unadjusted Adjust the screen does not position position sensors accurately represent sensor from the the position of the Advanced Sensor pen tip. (Writing Adjustment however is not (Service mode). badly disrupted).
  • Page 52 Model K-C3.5L Troubleshooting - 5 Symptom Cause Solution Strokes The reflecting Clean the reflecting plates and remove are not plate is dirty, any objects placed on the plates. solid. or an object Do the Sensor Advanced sensor placed on the Cannot adjustment (optical axis) from Service plate is...
  • Page 53 Model K-C3.5L Troubleshooting - 6 Symptom Cause Solution Vertical bands appear Display signals are Turn OFF/ON the on the screen in interfered by main power switch. approx 5 mm width. noises. Check the harness condition between LCD panel and LCD control board.
  • Page 54 Model K-C3.5L Troubleshooting - 7 Symptom Cause Solution Operation buttons on the Defective Check the display unit do not work. operation buttons harness or LCD control condition board between Operation board and LCD control board. Replace the operation buttons. If the above does not resolve the problem, replace the LCD control...
  • Page 55 Model K-C3.5L Troubleshooting - 8 Symptom Cause Solution Noises appear on Defective LCD controller or Check the harness the images LCD panel condition between LCD displayed on the panel and LCD control screen. board. Replace the LCD control board. If the above does not resolve the problem, replace the LCD panel.
  • Page 56 Model K-C3.5L Troubleshooting - 9 Symptom Cause Solution "RICOH Capture Capture board is Check the Driver" does not not detected. harness appear directly under condition "Sound, video, and around capture game controller" in board. the service mode: If the above Device Manager.
  • Page 57 Model K-C3.5L Error at Start-up - 1 Error message Cause Solution A bootable device has SSD is not Confirm proper not been detected. detected due connection of the to the SSD. Please refer to the following If the above does Product Guide at possible not resolve the...
  • Page 58 Model K-C3.5L Error at Start-up - 2 Error message Cause Solution CMOS Battery Low. Battery for the Replace the mother board mother board is dead. battery. CMOS Checksum Bad BIOS data is Reboot, press F2 corrupted. to enter the BIOS setting screen, and “Load Default”...
  • Page 59 Model K-C3.5L Error at Start-up - 3 Error message Cause Solution Memory size Memory size is Load the default Decreased. incorrect. memory (8GB). No boot Device Disconnected Confirm proper Available. connection of the SSD. Broken SSD If the above does Corrupted OS not resolve the data...
  • Page 60 Model K-C3.5L End of Course Slide 60...

This manual is also suitable for:

D5500