Troubleshooting; Problems Starting Up The Business Secure Router; Table 114 Troubleshooting The Start-Up Of Your Business Secure Router - Nortel BSR252 Configuration - Basics

Appendix A

Troubleshooting

This chapter covers potential problems and the corresponding remedies.

Problems Starting Up the Business Secure Router

Table 114 Troubleshooting the Start-Up of your Business Secure Router

Problem
None of the LEDs
turn on when I turn
on the Business
Secure Router.
I cannot access the
Business Secure
Router through the
console port.
Corrective Action
Make sure that the power adapter is connected to the Business Secure Router and
plugged in to an appropriate power source. Check that the Business Secure Router
and the power source are both turned on.
Turn the Business Secure Router off and on.
If the error persists, you likely have a hardware problem. In this case, contact your
vendor.
1. Make sure the Business Secure Router is connected to your computer's serial
port.
2. Make sure the communications program is configured correctly. Configure the
communications software as follows:
• VT100 terminal emulation
• 9 600 b/s is the default speed on leaving the factory. Try other speeds in case the
speed has been changed.
• No parity, 8 data bits, 1 stop bit, data flow set to none.
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