Problems With The Wan Interface; Problems With Internet Access; Table 117 Troubleshooting The Wan Interface; Table 118 Troubleshooting Internet Access - Nortel BSR252 Configuration - Basics

Problems with the WAN interface

Table 117 Troubleshooting the WAN Interface

Problem
Cannot get WAN IP
address from the ISP.

Problems with Internet access

Table 118 Troubleshooting Internet access

Problem
Cannot access the Internet.
Internet connection disconnects. Check the call-scheduling rules.
Corrective Action
For initial setup of the Business Secure Router, see Nortel Business
Secure Router 252 - Fundamentals (NN47923-301).
WAN IP address after authentication. Authentication can be through the username
and password, the MAC address, or the host name. Use the following corrective
actions to make sure the ISP can authenticate your connection.
You need a username and password if you are using PPPoE or PPPoA
encapsulation. Make sure that you have entered the correct service type,
username, and password (the username and password are case-sensitive). Use
the WAN screens in the WebGUI.
If your ISP requires host name authentication, configure your computer name as
the system name of the Business Secure Router (use the System General screen
to configure the system name).
Corrective Action
Check your cable connections. Refer to the Nortel Business Secure
Router 252 — Fundamentals (NN47923-301) guide for connection
information.
Verify your settings in the WAN screens.
If you use PPPoA or PPPoE encapsulation, check the idle time-out
setting in the WAN screens.
Contact your ISP.
Nortel Business Secure Router 252 Configuration — Basics
Appendix A Troubleshooting 413
The ISP provides the