Siemens SIMOTION Series Commissioning And Hardware Installation Manual page 202

Troubleshooting/FAQs
13.1 Error correction
FAQs / error correction
Error message on the
screen:
Operating system not found
Wrong time and/or date on
the PC.
Although the BIOS setting is
OK, the time and date are
still wrong.
UPS does not function.
IP address assigned twice
(e.g. through series commis‐
sioning).
The display in the BIOS for
the PROFINET MAC ad‐
dress is incorrect
(00:00:00:00:00:00).
202
Possible cause
● No operating system
present.
● Incorrect active boot
partition.
● Incorrect drive entries in
the SETUP.
-
The backup battery is emp‐
ty.
The operating system does
not have a suitable driver for
the UPS.
Default IP address for Win‐
dows
See Default IP addresses
for Windows and SIMO‐
TION P (Page 143).
-
Possible remedy
Check whether one of the specified causes is present:
● Press <ESC> during the boot sequence to open BIOS Setup.
Detailed information on the BIOS setup can be found in the
section Starting Bios settings Hotplug Enabled - BIOS
Setup (Page 203).
● Set the time and date in the setup menu.
Replace the backup battery.
See Section Service and maintenances > Replacing the back-
up battery (Page 185).
If the problem cannot be resolved by replacing the battery, then
contact your technical support team.
Install a suitable driver; the correct driver can often be downloa‐
ded from the homepage of the device's manufacturer.
See also Section Customer-specific software (Page 118).
Assign a new IP address for Windows.
The IP address must be different to the previous specified IP
address and must not have been assigned already in the net‐
work.
The correct MAC addresses can be taken from the rating plate
on the housing.
See also Manual SIMOTION P320-4 E / P320-4 S Manual, Sec‐
tion Device identification data, MAC addresses.
Commissioning and Hardware Installation Manual, 11/2016
SIMOTION P320-4 E / P320-4 S