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9. Troubleshooting
Status Monitor Errors
If an error occurs with the machine, the Status Monitor displays an error message. Read the
explanation about the corresponding error and check the detailed solution you can take.
Status Monitor Does Not Open
If the Status Monitor does not open for a shared printer, refer to the following questions:
Are the share settings correct?
• Check the share settings of the printer. The printer driver must also be installed on the client
computer.
• If Windows Firewall is installed on the print server, configure exceptions in the firewall
before using the Status Monitor.
1. On Windows Firewall dialog box, click the [Exception] tab, and then select the [File and
Print Sharing] check box.
2.
Click [Add Port...], make sure [TCP] is selected, and then enter "55665" in [Port number].
No Response from Machine
Follow the procedure below to check the port settings and the connection between the machine
and computer.
1.
Check that the power of the machine is on.
2.
Make sure that the computer and machine are properly connected using a USB
cable.
3.
On the [Start] menu, click [Devices and Printers].
• For Windows 10: Right‐click [Start], click [Control Panel], and then click [View devices
and printers].
4.
Right‐click the machine icon, and then click [Printer properties].
5.
Click the [Ports] tab.
6.
Check that USB is selected in the [Print to the following port(s)] list.
• If you want to connect the machine to the network, check the operating environment, and
then hange the port setting.
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