9. Troubleshooting
Print Results Are Not Satisfactory
If print quality is poor, check the machine and printer driver settings for problems. If no problems
are apparent, check the ink cartridge or other consumables. For details about handling fabric, see
page 56 "Fabric". For details about handling the ink cartridges, see page 164 "Handling Ink
Cartridges".
• If problems persist even after configuration checks indicate correct values, contact your
authorized Roland DG Corporation dealer.
Prints are Unsatisfactory
This section explains how to troubleshoot the machine when printing is uneven (due to the
wrong amount of ink being used) or when prints are smudged, smeared, or blotchy or when the
color of the print differs from the previous one.
Have you printed the nozzle check test pattern?
Print the nozzle check test pattern to check whether the print head nozzles are all ejecting ink
properly, and, if necessary, carry out head cleaning or head‐flushing.
1.
Execute Nozzle Check to determine the number of the clogged print head.
2.
Perform Head Cleaning for the clogged print head.
3.
Execute Nozzle Check to determine whether the problem has been eliminated.
4.
If the problem persists, do not use the machine for 5 to 10 minutes.
By doing this, minute bubbles in the print head nozzle may disappear as the air in them
dissolves into the ink, resulting in unclogging.
5.
Execute Nozzle Check to determine whether the problem has been eliminated.
If the problem persists, repeat Steps 1 to 5 a few more times.
Also letting the machine stand idle after repeating the procedure may help eliminate the clogging.
If the problem persists, perform Steps 1 to 5 again, but instead of performing "Head‐cleaning" in
Step 2, perform "Head‐flushing".
Head Flushing, which cleans the print head more thoroughly than Head Cleaning, consumes a lot
of ink.
See page 99 "Nozzle Check", page 101 "Head‐cleaning" and page 102 "Head‐flushing".
Has the machine not been used for a long time?
The ink may be dry or the nozzles of the print heads may be clogged. Print the nozzle check test
pattern and clean the print heads as necessary.
See page 99 "Nozzle Check", page 101 "Head‐cleaning".
Have the print heads been aligned?
Blurred or double lines indicate the print heads are incorrectly positioned. Resolve this by
selecting [Head Position]. If the problem persists, print the nozzle check test pattern and clean
the print heads as necessary.
See page 104 "Head Position", page 99 "Nozzle Check" and page 101 "Head‐cleaning".
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