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9. Troubleshooting
If Test Print Fails
This section explains how to troubleshoot Test Print problems.
The power cord or USB cable or Ethernet cable is not properly connected.
Check that the power cord and USB cable, Ethernet cable are properly connected.
The port connection is not properly set.
This guide uses Windows 7/10 procedures for its examples. Procedures and screens might vary
depending on the operating system you are using.
1.
On the [Start] menu, click [Devices and Printers].
•
For Windows 10: Click [Control Panel], and then click [View devices and printers].
2. Right‐click the machine icon, and then click [Printer properties].
3.
Click the [Ports] tab, and then check the printer port.
Select USB or network printer in the list when the selected port connection is something
other than USB or network printer.
To connect via USB when USB does not appear in the list, you must re‐install the printer driver.
See page 183 "USB Connection is not Automatically Detected".
Ink feed is incomplete.
Ink begins automatically feeding into the print heads when the power of the machine is first
turned on or when a cartridge is replaced.
Wait until ink feed is complete at which point the power lamp stops flashing and remains lit.
A printer error has occurred.
Check the error message on the display, resolve the problem, and then perform the test print
again.
See page 203 "Error & Status Messages on the Display".
If you cannot resolve the problem, contact authorized Roland DG Corporation dealer.
If the Status Monitor displays an error message, see page 208 "Status Monitor Errors".
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