Scanner Disabled Error Service Check - Lexmark MX310 Service Manual

Scanner disabled error service check

Actions
Step 1
a
POR the machine into Configuration menu > Disable
Scanner. From there, select Enabled to change the setting to
reenable the scanner module, and then save the setting.
b
POR the MFP to operating mode. Try running a copy from the
ADF and flatbed.
Did the 840.xx error reoccur?
Step 2
Re‑enter the Configuration mode, and then scroll to and select the
Disable Scanner menu item.
Does the screen display ADF disabled or Auto Disabled?
Step 3
Check the ADF cable connections on the ADF relay card and
connector JADF1 on the controller board. Also inspect the cable
connections JHOME1, JFBM1, JPLEN1, and JCIS1 on the controller
board.
Are the connections properly connected?
Step 4
a
Properly connect the connections on the ADF relay card and
controller board.
b
POR the machine into Configuration menu > Disable
Scanner. From there, select Enabled to change the setting to
reenable the scanner module and then save the setting.
c
POR the MFP to operating mode. Try running a copy from the
ADF and the flatbed.
Did the 840.xx error reoccur?
Step 5
Check the continuity on the ADF cable.
Is there continuity?
Step 6
a
Replace the ADF cable.
b
POR the machine into Configuration menu > Disable
Scanner. From there, select Enabled to change the setting to
reenable the scanner module, and then save the setting.
c
POR the MFP to operating mode. Try running a copy from the
ADF and flatbed.
Did the 840.xx error reoccur?
Diagnostics and troubleshooting
179
Yes No
Go to step 2. The problem is
solved.
Go to step 3. Go to step 8.
Go to step 5. Go to step 4.
Go to step 5. The problem is
solved.
Go to step 7. Go to step 6.
Go to step 7. The problem is
solved.
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