Tech-Support - ZyXEL Communications NSW Series User Manual

Table 16 Management > Maintenance > Firmware Upgrade
LABEL
File Path
Upgrade

8.4 Tech-Support

The Tech-Support feature is a log enhancement tool that logs useful information such as CPU utilization
history, memory and Mbuf (Memory Buffer) log and crash reports for issue analysis by customer support
should you have difficulty with your NSW.
Click Management > Maintenance > Tech-Support to see the following screen.
Figure 45 Management > Maintenance > Tech-Support
You may need WordPad or similar software to see the log report correctly. The table below describes
the fields in the above screen.
Table 17 Management > Maintenance > Tech-Support
LABEL
All
Crash
CPU history
Memory Section
Mbuf
ROM
Chapter 8 Maintenance
DESCRIPTION
Type the path and file name of the firmware file you wish to upload to the NSW in the File
Path text box or click Browse to locate it.
Click Upgrade to load the new firmware. Firmware upgrades are only applied after a
reboot. To reboot, go to Management > Maintenance > Reboot System and click Config 1,
Config 2 or Factory Default (Config 1, Config 2 and Factory Default are the configuration
files you want the NSW to use when it restarts).
DESCRIPTION
Click Download to see all the log report and system status. This log report is stored in flash
memory. If the All log report is too large, you can download the log reports separately
below.
Click Download to see the crash log report. The log will include information of the last crash
and is stored in flash memory.
Click Download to see the CPU history log report. The 7-days log is stored in RAM and you will
need to save it, otherwise it will be lost when the NSW is shutdown or during power outage.
Click Download to see the memory section log report. This log report is stored in flash
memory.
Click Download to see the Mbuf (Memory Buffer) log report. The log includes Mbuf over
threshold information. This log report is stored in flash (permanent) memory.
Click Download to see the Read Only Memory (ROM) log report. This report is stored in flash
memory.
NSW Series User's Guide
50