Optical Drive Problems; Storage Drive Problems - Lenovo ThinkServer TS460 User Manual And Hardware Maintenance Manual

Symptom
The operating system installation
program continuously loops.
The ThinkServer EasyStartup program
cannot start the operating system media.

Optical drive problems

Symptom
The optical drive is not recognized.
A disc is not working properly.

Storage drive problems

Note: The status LEDs on each hot-swap storage drive help you easily identify a problem. See "Hot-swap
drive activity and status LEDs" on page 24.
Make more space available on the HDD.
• Ensure that the operating system media is supported by the
ThinkServer EasyStartup program version your are using. For a list of
the supported operating systems, refer to the user guide and
compatibility notes for the ThinkServer EasyStartup program through
the program main interface. See "Starting the ThinkServer EasyStartup
program" on page 44.
• Verify if the optical drive or the disc has problems. See "Optical drive
problems" on page 127.
1. Ensure that:
• The signal cable and connector are not damaged and the
connector pins are not bent.
• The optical drive is securely connected to the correct SATA
connector on the system board and the SATA connector is enabled
in the Setup Utility program. See "Using the Setup Utility program"
on page 37.
• All cables and jumpers (if any) are installed properly.
• The correct device driver is installed for the optical drive.
2. Run any optical drive diagnostic programs if you have.
3. Reinstall the optical drive and reconnect cables.
4. Replace the signal cable for the optical drive.
5. Replace the optical drive.
6. (Trained service technician only) Replace the system board.
1. Ensure that the disc is in the optical drive with the shiny side facing
down.
2. Ensure that the disc surface is clean and not scratched.
3. Check the disc or package for regional coding. You might need to
purchase a disc with coding for the region where you are using the
product.
4. Restart the disc player program.
5. Restart the server.
6. Run any optical drive diagnostic programs if you have.
7. Reinstall the optical drive and reconnect cables.
8. Replace the signal cable for the optical drive.
9. Replace the optical drive.
Action
Action
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Chapter 6 Troubleshooting and diagnostics
127