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Optical drive problems
Symptom
The optical drive is not recognized.
A disc is not working properly.
Storage drive problems
Note: The status LEDs on each hot-swap storage drive help you easily identify a problem. See "Hot-swap
drive activity and status LEDs" on page 21.
1. Ensure that:
• The signal cable and connector are not damaged and the
connector pins are not bent.
• The optical drive is securely connected to the correct SATA
connector on the system board and the SATA connector is enabled
in the Setup Utility program. See "Using the Setup Utility program"
on page 33.
• All cables and jumpers (if any) are installed properly.
• The correct device driver is installed for the optical drive.
2. Run any optical drive diagnostic programs if you have.
3. Reinstall the optical drive and reconnect cables.
4. Replace the signal cable for the optical drive.
5. Replace the optical drive.
6. (Trained service technician only) Replace the system board.
1. Ensure that the disc is in the optical drive with the shiny side facing
down.
2. Ensure that the disc surface is clean and not scratched.
3. Check the disc or package for regional coding. You might need to
purchase a disc with coding for the region where you are using the
product.
4. Restart the disc player program.
5. Restart the server.
6. Run any optical drive diagnostic programs if you have.
7. Reinstall the optical drive and reconnect cables.
8. Replace the signal cable for the optical drive.
9. Replace the optical drive.
Action
.
Chapter 6
Troubleshooting and diagnostics
115
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