Transferring A Call - Avaya 1165E User Manual

While on an active call

Transferring a call

Note:
• When more than one call is on hold, the call you want to transfer must be the active
call. For more information, see the section "To make a call on hold the active call" in
Multiple calls On Hold
• The IP Deskphone does not automatically place the call you want to transfer on hold.
To prevent the caller from hearing the transfer process, place the caller on hold and
then complete the transfer process.
To transfer a call to another telephone:
164 Avaya 1165E IP Deskphone with SIP Software User Guide
on page 154.
1. Press the Up/Down navigation key to highlight
Transfer Call from the menu.
2. Press the Trnsfer soft key while on a call to access
the Trnsfer menu.
3. Press the abc/123 soft key to toggle between
numeric and alphabetic input.
4. Choose one of the following:
• Enter the phone number or SIP address to which you
are transferring the call.
• Select a contact from the Address Book, Call Inbox,
or Call Outbox by pressing the corresponding fixed
key.
Highlight a contact from the list and then press the
Select soft key.
5. Choose one of the following:
Comments? infodev@avaya.com
November 2013