Transfer To Voicemail; Transferring A Held Call - Avaya IP Office 9400 Series User Manual

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6. Transferring Calls

To transfer a call your phone must have an available call appearance button. If all your current call appearance buttons

are in use, you must

end

1. Press Transfer. The current call is automatically put on hold.

2. Dial the number for the transfer. Alternatively, press Dir to

· To complete the transfer, press Complete. You can do this while the call is still ringing.

· Transferring a call while it is still ringing is called an unsupervised transfer.

· Transferring a call after ringing finishes is called a supervised transfer.

· If the transfer destination does not answer or, after answering the call, does not want to accept the call, press

the Cancel soft key.

3. Press Complete to complete the transfer. If the transfer destination does not answer or does not want to accept

the call, press the Cancel soft key.

6.1 Transfer to Voicemail

When set to visual voice mode, the

user or group.

1. With the call connected, press the

2. Dial the extension number of the user or group to which you want to transfer the call.

3. When the number matches a user or group, their name is displayed.

· To transfer the call to the user or group's mailbox, press Select. The caller will hear a few seconds of ringing

and then the mailbox greeting.

· To exit the transfer menu, press Cancel.

When you already have a call on hold and a call connected, you can connect them by starting a conference. Press the

Conf soft key. Your current call and the held call will be connected. You can now

Note

1. If you are the only internal user in the conference, depending on your telephone systems configuration, dropping

yourself from the conference may end it. Consult your system administrator for details.

9400 Series Phone User Guide

IP Office

park

one of your existing calls.

key can be used to transfer your current call to the voicemail mailbox of another

key. You are still connected to the call and can continue talking.

select a destination from the directory

drop yourself

from the conference.

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Issue 03e (28 March 2011)

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