Upgrade Impacts To User Profiles; Line Keys - Avaya 1165E User Manual

Upgrade impacts to user profiles

In previous releases of the IP Deskphone software, user profiles were associated to user
names rather than accounts; one user profile could be associated with multiple user names.
After the IP Deskphone is upgraded to SIP Release 3.x or later software, the IP Deskphone
may contain user profiles with old user name associations.
When a primary account with no associated profile is registered, the IP Deskphone looks for
an old user profile associated with that user name. If an old user profile associated with that
user name is found, the user profile becomes permanently associated with that account and
is no longer associated to a list of user names.
Example:
An Avaya 1165E IP Deskphone with SIP Software Release 2.x has the following user accounts
logged in and logged out.
• user1@domain1.com
• user2@domain1.com
• user1@domain2.com
A user profile is created for the first account and is reused for the second account. The third
account reuses the same profile, as it has the same user name as the first account.
The IP Deskphone is upgraded to SIP Software Release 4.x.
• A user logs to the primary account "user3@domain1.com". No profile is found for that
account; a new profile is created automatically.
• The user logs out, then logs to the primary account "user2@domain1.com". No profile is
found for that account, but a Release 2.x user profile is found to be associated to the user
name "user2". The profile becomes associated to "user2@domain1.com". The profile is
loaded and user2 now has access to the call logs and most preferences available before
the upgrade.
• User2 logs out, then logs in "user1@domain1.com". User1 had a profile before the
upgrade, but that profile has now been associated to the user2 account; therefore a new
profile is created.
Not all the information in old profiles is preserved. The preference settings (for example, voice
mail ID) are discarded in the upgrade.

Line keys

Each registered user is associated to a separate line key. Each line key displays the name of
the registered account and some basic state information for that account.
Avaya 1165E IP Deskphone with SIP Software User Guide
Upgrade impacts to user profiles
November 2013 217