Page 1 Avaya 1140E IP Deskphone with SIP Software User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.04 Part Code: NN43113-101 Date: October 2010...
Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
Page 3: Revision History
June 2008 Standard 03.08. This document is up-issued to support SIP Firmware for IP Phone 1140E Release 2.0 July 2007 Standard 02.03. This document is up-issued to support SIP Firmware for IP Phone 1140E Maintenance Release 1.1. Revision history...
Page 4 Revision history January 2007 Standard 01.02...
Page 5: Table Of Contents
IP Deskphone controls ......18 Avaya 1140E IP Deskphone display ....24 Cleaning the IP Deskphone LCD display screen .
Page 6 Location information ......88 Configuring the Avaya 1140E IP Deskphone ... 90 Adjusting the display screen contrast .
Page 7 Generic USB headset ......113 Avaya USB headset adapter with HID ....114 Third–party USB headsets with HID .
Page 8 Contents Answering an incoming call ......151 Redirecting an incoming call ......152 Declining an incoming call .
Page 9 Call Outbox ........192 Accessing the Call Outbox .
Page 10 Contents Transferring a call ....... . . 228 Using the Park Call feature ......232 Using Park Call .
Page 11 Additional logins ....... 285 Automatic login ....... . 286 Logging out .
Page 12 Contents Checking for updates ......306 Switching the proxy ......307 Resetting the IP Deskphone .
Page 13 Third party terms ....... . 393 Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) .
Page 14 Contents...
Page 15: Welcome
Welcome Your Avaya 1140E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The SIP IP Deskphone communicates using Session Initiated Protocol (SIP) after the firmware (FW) is upgraded to a SIP-enabled version.
Page 16 Welcome • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker IP Deskphone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory — Inbox — Outbox —...
Page 17 • intercom/paging support • secure digits when accessing voice mail during a call • logging off the IP Deskphone without entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for IP Deskphones 1100 Series, adding up to 54 programmable feature keys Welcome...
Page 18: Ip Deskphone Controls
Welcome IP Deskphone controls Figure 2 shows the Avaya 1140E IP Deskphone. Figure 2: Avaya 1140E IP Deskphone...
Page 19 This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are User-defined feature labels on the LCD.
Page 20 Welcome Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster through menus and lists that appear on the LCD display screen or for text entry.
Page 21 Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on...
Page 22 Welcome Press the Services key to access the following features: 1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and phone numbers) 2. Login—log in to your IP Deskphone only when the call server supports multiple user logins.
Page 23 Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Note: This key does not function to send Instant Messages. Press the Outbox key to view a record of all outgoing calls.
Page 24: Avaya 1140E Ip Deskphone Display
Welcome Avaya 1140E IP Deskphone display Your IP Deskphone has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and phone information.
Page 25: Cleaning The Ip Deskphone Lcd Display Screen
Cleaning the IP Deskphone LCD display screen To clean the LCD display screen, gently wipe with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure.
Page 26: Context-Sensitive Soft Keys
Welcome Context-sensitive soft keys Your IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access. Figure 4 on page 26 shows the context-sensitive soft keys while the IP Deskphone is in the idle state.
Page 27 Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7) Item abc or 123 Msgs Function Press the context-sensitive soft key to toggle between alpha and numeric input modes. • To type letters, the sensitive soft key must be displayed.
Page 28 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7) Item More… When you press the More… time, the following context-sensitive soft keys appear on the menu list. Function Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).
Page 29 Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7) Item CallFwd Retrve More… When you press the More… time, the following context-sensitive soft keys appear on the menu list. ScrnSvr Function Press the CallFwd context-sensitive soft key to forward all calls to a specified address.
Page 30 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 7) Item Presnce Prefs Function Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1.
Page 31 Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 7) Item Prefs Function 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy —...
Page 32: Idle Display Screen After Dial Pad Input
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 7 of 7) Item Prefs More… Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 5: Idle display screen after dial pad input Function...
Page 33: In-Call Context-Sensitive Soft Keys
Table 2 on page 33 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Send abc or 123 Subject Exit In-call context-sensitive soft keys...
Page 34 Welcome Figure 6: In-call context-sensitive soft keys Table 3 on page 34 lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 10) Item Conf Trnsfer...
Page 35 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 10) Item Audio Function Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 •...
Page 36 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 10) Item Audio Function Voice • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: •...
Page 37 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 10) Item Function Bluetooth Setup • Enable Bluetooth (enable or disable) • To unpair Device select UnPair. If Bluetooth is enabled, select: • Search devices (IP Deskphone searches the bluetooth devices and lists the discovered devices in the Found field.
Page 38 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 10) Item Activate More… Function Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).
Page 39 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 10) Item More… When you press the More… time, the following context-sensitive soft keys appear on the menu list. NewCall Function • If you press the More…...
Page 40 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 10) Item Park Retrve More… When you press the More… second time, the following context-sensitive soft keys appear on the menu list. Prefs Function Press the Park...
Page 41 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 10) Item Prefs Function 2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup. 3.
Page 42 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 9 of 10) Item Prefs Function 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —...
Page 43: Navigation Keys
Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1140E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: •...
Page 44 Welcome Table 4 on page 44 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Navigation Key Cluster Navigation Key Cluster Function Press the Left or Right arrows on the Navigation Key Cluster •...
Page 45: Using A Usb Mouse
Navigation Key Cluster Using a USB Mouse The Avaya 1140E IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.
Page 46: Available Avaya 1140E Ip Deskphone Call Features
Available Avaya 1140E IP Deskphone call features The Avaya 1140E IP Deskphone is designed to be supported by various call servers. The specific call server in which the IP Deskphone is connected to determines whether certain features are available to your IP Deskphone.
Page 47: Secure Connection
Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: • the IP Deskphone is idle •...
Page 48 Welcome Figure 8: Example of a secure connection during an active call...
Page 49: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 50 Regulatory and safety information • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter.
Page 51 Table 5: EMC compliance (Part 2 of 2) Jurisdiction Standard European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Japan VCCI Table 6 lists Safety compliance for various jurisdictions. Table 6: Safety compliance Jurisdiction Standard United States UL 60950-1 Canada CSA 60950-1-30 Safety of Information Technology Equipment European...
Page 52: Other
This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...
Page 53: Using Your Ip Deskphone
“Before you begin” on page 54 • “Connecting the components” on page 54 • “Entering text” on page 64 • “Accessing the IP Deskphone” on page 72 • “Configuring the Avaya 1140E IP Deskphone” on page 90 Using your IP Deskphone...
Page 54: Before You Begin
CAUTION Do not plug your IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the IP Deskphone can result. Connecting the components Figure 9 on page 55 shows the connections on the Avaya 1140E IP Deskphone.
Page 55 Figure 9: IP Deskphone connections Accessory Expansion Module port Connector WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.
Page 56: Wall-Mount Lever
• “Wall-mounting the IP Deskphone (optional)” on page 61 Figure 10: Wall-mount lever WARNING Your Avaya 1140E IP Deskphone is shipped with the base locked in position. To avoid damaging your Deskphone Handsfree key as indicated in the previous figure, to release the base and pull it away from the IP Deskphone.
Page 57: Connecting The Ac Power Adapter (Optional)
Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately. WARNING Use only the approved Avaya AC Adapter (model #N0023000) with your IP Deskphone.
Page 58: Connecting The Handset
Using your IP Deskphone 1. Form a small bend in the cable. 2. Thread the adapter cord through the channels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT-5 network cable and an AC adapter is not required.
Page 59: Connecting The Headset (Optional)
Connecting the headset (optional) Perform the following procedure to connect the optional headset to the IP Deskphone. 1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol. 2. Thread the headset cord, along with the handset cord, through the channels in the stand so that the headset cord exits the channel marked with the ) symbol Selecting the headset tuning parameter...
Page 60: Connecting The Lan Ethernet Cable
Using your IP Deskphone Perform the following procedure to select a headset. 1. Press Prefs. 2. Select Audio. 3. Select Headset Type. Connecting the LAN ethernet cable Note: Your IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately.
Page 61: Installing Additional Cables
Method A Wall-mounting the IP Deskphone (optional) You can mount your Avaya 1140E IP Deskphone on a wall either by: (method A) using the mounting holes on the bottom of the IP Deskphone stand or (method B) using a traditional-style wall-mount box with an RJ- 45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).
Page 62 Using your IP Deskphone Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand, as shown in Figure 13 on page 2. Use the stand cover (the part you removed in cover” on page 56), to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone.
Page 63 Figure 13: Rotate the IP Deskphone into the wall mount position. Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2. Position the stand over the mounting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 12 on page 61 3.
Page 64: Entering Text
Using your IP Deskphone Attention: To add an Expansion Module for Avaya 1100 Series IP Deskphones, see Expansion Module for Avaya 1100 Series IP Deskphones (SIP Firmware) User Guide (NN43110-301). Entering text You use can use combinations of the letters and numbers on the dialpad...
Page 65: Entering Text Using The Ip Deskphone Dialpad
You can use the following methods to enter and edit text on your IP Deskphone: • “Entering text using the IP Deskphone dialpad” on page 65 • “Entering text using the USB keyboard” on page 70 Entering text using the IP Deskphone dialpad For applications that offer text input, when you use the dialpad to enter text the system activates the You can toggle between numeric and alphabetic input as follows:...
Page 66 Using your IP Deskphone • To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the represents the characters in character, press the dialpad number until you reach the one you need. For example, to enter a question mark (?), press the number Table 7: Alphanumeric characters for dialpad key 1 (Part 1 of 2)
Page 67: Enabling And Disabling The # Ends Dialing Feature
Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Note: No letters are associated with the 0 key. Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number.
Page 68 Using your IP Deskphone To disable the # Ends Dialing feature: Prefs Back 1. To turn off # Ends Dialing, press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Ends Dialing and press the context-sensitive soft key. 2.
Page 69: Configuring The Dialpad To Alphanumeric Dialing
Configuring the dialpad to alphanumeric dialing To eliminate the need to press the when you enter text, you can set the IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: Prefs Back To disable alphabetic mode and set numeric mode as the default: Prefs Using your IP Deskphone...
Page 70: Entering Text Using The Usb Keyboard
Using your IP Deskphone Back Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions. For example, to dial a directory number, you can use the keyboard number pad to enter digits and the asterisk (*) and octothorpe (#) characters and you can use the alphabetic keys to enter text.
Page 71 Table 8: USB keyboard functions (Part 2 of 2) IP Deskphone Fixed Key Keyboard Key Volume Up Mute Hold Headset Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster...
Page 72: Accessing The Ip Deskphone
Accessing the IP Deskphone Accessing the IP Deskphone You require a log on ID and a password to log on to a server with your IP Deskphone. Logging on Whenever you log on to your IP Deskphone you must do the following: •...
Page 73: Automatic Login
“Configuring the domain” on page 73 • “Selecting a language” on page 75 • “Logging on to your Avaya 1140E IP Deskphone” on page 76 • “Configuring the duration of the login” on page 80 • “Selecting a location” on page 82 •...
Page 74: Password Protection For Domains
Accessing the IP Deskphone Note: Check with your system administrator before editing or changing domains. To change the domain: Domain Select Back Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the 1.
Page 75: Selecting A Language
Accessing the IP Deskphone administrator password, you can use the editing domain option for both the Current Domain state and Domain List state. After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain.
Page 76: Logging On To Your Avaya 1140E Ip Deskphone
Back Logging on to your Avaya 1140E IP Deskphone You need to log on to your Avaya 1140E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: When you log on to the IP Deskphone for the first time, the system prompts you for a location.
Page 77 If Authentication is enabled by your system adminstrator, you can enter your authentication ID independent of your user ID. The authentication ID is used when the server challenges the IP Deskphone. To logon to the Avaya 1140E IP Deskphone Accessing the IP Deskphone 1. Press the...
Page 78 Accessing the IP Deskphone Login Login Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and prompts you for your password.
Page 79 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again.
Page 80: Configuring The Duration Of The Login
Accessing the IP Deskphone Configuring the duration of the login After you enter your logon ID and password the appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the IP Deskphone until you log off.
Page 81: Logging On Multiple User Accounts
Back Cancel Logging on multiple user accounts The IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time.
Page 82: Selecting A Location
Accessing the IP Deskphone • Press the context-sensitive soft key to switch to Permanent logon. • Press the Quit key to dismiss the log out prompt and switch to permanent login. • Press the Release/Goodbye switch to permanent login. Note: If you press the prompt, you also terminate the call.
Page 83: User Profile
User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1140E IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile.
Page 84: Overwriting Your Personal Address Book
Accessing the IP Deskphone Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature.
Page 85: Logging Off From The Ip Deskphone
Figure 16: Logon confirmation screen Logging off from the IP Deskphone To log off from the IP Deskphone: Accessing the IP Deskphone 1. Press the Services select Logout from the menu. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.
Page 86: Logging Off Multiple User Accounts
Accessing the IP Deskphone Logout Back Logging off multiple user accounts The IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically. By logging off of a secondary account, you remove the selected secondary account from the autologin list.
Page 87 state. After the connection is established, the call can be disconnected only by an operator. If you hang up after the connection has been made, the IP Deskphone switches to loudspeaker. If the loudspeaker is already on, and you press the hang up button, nothing happens. The call is not disconnected.
Page 88: Location Information
Accessing the IP Deskphone Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it. To view your location, press the Information, and then press the Figure 17 on page 88...
Page 89 Accessing the IP Deskphone Figure 18: Phone location display You can obtain location information only if it has been configured on your system.
Page 90: Configuring The Avaya 1140E Ip Deskphone
Configuring the Avaya 1140E IP Deskphone You can adjust a few settings of the Avaya 1140E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Page 91: Creating The Idle Screen Text Display
Creating the idle screen text display You can create a text to display on the screen, while the phone is idle. To create the idle screen display text: Prefs Configuring the Avaya 1140E IP Deskphone 2. Press the Left/Right increase or decrease the display contrast level.
Page 92: Configuring The Backlight Screensaver
Configuring the Avaya 1140E IP Deskphone Save Back Configuring the Backlight Screensaver To configure the amount of time the LCD screen remains backlit Prefs Apply Cancel 4. Choose one of the following: — Press the Save soft key to save the idle screen text display.
Page 93: Configuring Menu Auto Back-Out
IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: Prefs Select Back Configuring the Avaya 1140E IP Deskphone 1. Press the Prefs context-sensitive soft key, choose Display, and then Auto back-out.
Page 94 Configuring the Avaya 1140E IP Deskphone Select Back Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pre-selected (highlighted) on the list. When you press the Select flagged to commit to the configured preferences (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward.
Page 95: Selecting A Ring Pattern
You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: Prefs Select Test Back Configuring the Avaya 1140E IP Deskphone 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Ring Pattern.
Page 96: Adjusting The Volume
Configuring the Avaya 1140E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume.
Page 97 Configuring the Avaya 1140E IP Deskphone 2. To adjust the ring volume of an incoming 3. Choose one of the following: Back call do one of the following: — Press the Left/Right — Press the Volume fixed keys to increase or decrease the volume.
Page 98: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode
Configuring the Avaya 1140E IP Deskphone Adjusting the volume of the Handset, headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset:...
Page 99 You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: Prefs Back You can adjust the handsfree mode volume on the IP Deskphone. Configuring the Avaya 1140E IP Deskphone 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset.
Page 100 Configuring the Avaya 1140E IP Deskphone To adjust the handsfree mode volume: Prefs Back 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: —...
Page 101: Selecting A Language
IP Deskphone. To select a language: Prefs Change Select Back Configuring the Avaya 1140E IP Deskphone 1. Press the Prefs context-sensitive soft key, and then select Language. The current language displays. 2. Press the Change key to change the language.
Page 102: Selecting The Date And Time Format
Configuring the Avaya 1140E IP Deskphone Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: Prefs Change Change 1. Press the Prefs...
Page 103 You can select a time zone for your IP Deskphone. To select a time zone: Prefs Change Change Configuring the Avaya 1140E IP Deskphone 6. Choose one of the following: — Press the Select soft key to save the format and return to the Time Format menu.
Page 104 Configuring the Avaya 1140E IP Deskphone Select Back You can select the time zone format for your IP Deskphone. To select a time format: Prefs Change 5. Press the Up/Down scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: —...
Page 105: Usb Headset
IP Deskphone, the IP Deskphone configures the headset to work with it. Table 9 on page 106 lists the types of USB headsets that work with the IP Deskphone. Configuring the Avaya 1140E IP Deskphone 3. Press the Up/Down highlight Time Format 4.
Page 106: Headset Menu
Configuring the Avaya 1140E IP Deskphone Table 9: Supported USB headset types Headset type Avaya Enhanced USB headset adapter Avaya Mobile USB headset adapter Plantronics CS50/ CS60 Wireless USB headsets GN Netcom 9300 series wired and wireless USB headsets Algo Analog Terminal...
Page 107 Configuring the Avaya 1140E IP Deskphone Figure 20: Preferences menu with headset menu item On the IP Deskphone, after you select the Prefs, Audio, and Headset Selection menu items, use the headset screen to select the desired headset and corresponding functional parameters.
Page 108 Configuring the Avaya 1140E IP Deskphone Figure 21: Headset screen...
Page 109 Table 10: Configuration options on the headset screen (Part 1 of 3) Option Active Headset Device Wired Headset Type Configuring the Avaya 1140E IP Deskphone Function Select the active headset device; either USB, Wired, or Bluetooth. Note: The headset can be...
Page 110 Configuring the Avaya 1140E IP Deskphone Table 10: Configuration options on the headset screen (Part 2 of 3) Option Enable HID Commands MHA Headset Type Function Enable HID Commands only if USB headset is selected. The checkbox is used to enable...
Page 111: Presence Of Usb Headset
USB devices themselves. The product description has no explicit USB headset indications for the attached USB headset. The following figure displays the headset setting screen. Configuring the Avaya 1140E IP Deskphone Enable the MHA Back Light (only if Avaya headset adapter is detected).
Page 112: Audio Format Selection
Configuring the Avaya 1140E IP Deskphone Figure 22: Presence of USB headset screen Audio format selection After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the default audio format is used.
Page 113: Generic Usb Headset
IP Deskphone does not use the User interface elements on the headset, including LEDs if present. When the USB headset is selected, the voice path to or from the USB headset is used in an active call. Configuring the Avaya 1140E IP Deskphone Values 16 bits Continuous (0) or Discrete (>...
Page 114: Avaya Usb Headset Adapter With Hid
Configuring the Avaya 1140E IP Deskphone Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs.
Page 115 Message Waiting LED. When a Avaya USB Mobile or Enhanced headset is connected to the IP Deskphone, after enumeration, the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use.
Page 116 Call Answer Outgoing Call Call Release Description The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter.
Page 117 Feature Call Mute Volume Up/Down Audio Processing Table 13 on page 117 lists the Avaya USB adapter key mappings. Table 13: Avaya USB adapter key mappings Keys on adapter Blue Key Green Key Red Key Mute Key Volume Up/Down The Blue key is mapped to the Expand key on the IP Deskphone.
Page 118: Third-Party Usb Headsets With Hid
• GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
Page 119 Table 14: Third-party USB headset with HID support features (Part 1 of 5) (Part 1 of 5) Feature Key Events LEDs Configuring the Avaya 1140E IP Deskphone Description Both types of headsets have equivalent mechanisms to generate the following key events: •...
Page 120 Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 2 of 5) (Part 2 of 5) Feature Attached Indicator Back Light Message Waiting External Alerter Incoming Call Caller ID Information Description Both types of headsets can have attached indications independent of the IP Deskphone operations.
Page 121 Table 14: Third-party USB headset with HID support features (Part 3 of 5) (Part 3 of 5) Feature Call Answer Outgoing Call Configuring the Avaya 1140E IP Deskphone Description You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook equivalent key on the headset.
Page 122 Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 4 of 5) (Part 4 of 5) Feature Call Release Call Mute Volume Up/Down Description You can release an incoming call or an outgoing call by pressing either the...
Page 123: Analog Terminator Adapter For Analog (500/2500-Type) Telephone Or Fax Machine
An analog (500/2500-type) telephone or fax machine that supports Calling Line ID displays the information on the screen. Configuring the Avaya 1140E IP Deskphone Description Same as the wired headset. Both headsets support Wideband audio.
Page 124 Configuring the Avaya 1140E IP Deskphone Table 15 on page 124 displays the characteristics of ATA. Table 15: Summary of ATA characteristics (Part 1 of 3) Feature Key Events LEDs Attached Indicator Back Light Message Waiting External Alerter Incoming Call...
Page 125 Call Answer Outgoing Call Call Release Call Mute Volume Up/Down Configuring the Avaya 1140E IP Deskphone Description You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook key on the attached analog device. After a call...
Page 126: Configuring Bluetooth Wireless Technology Headset
Contact your administrator to inquire if Bluetooth wireless technology functionality is available for your use. Avaya recommends that you do not pair more than one headset of the same model because they have identical names in the Description Same as the wired headset.
Page 127 Note: Avaya recommends that you do not pair more than one headset of the same model because they have identical names in the Paired list. To pair a wireless headset with your IP Deskphone: Configuring the Avaya 1140E IP Deskphone 1.
Page 128 Configuring the Avaya 1140E IP Deskphone 5. Press the Right navigation key twice, and highlight the Search displayed next to the Search Devices item. 6. Press the Enter key. The message Searching…. appears. It can take up to two minutes for the search to complete.
Page 129 Configuring the Avaya 1140E IP Deskphone Stop 9. When the name of your headset appears in the context-sensitive soft key or wait for the search to finish. When the search is complete, the message Search Completed Found Device(s) appears. 10. If the name of your headset appears in...
Page 130 Configuring the Avaya 1140E IP Deskphone 15. Use the telephone dialpad to enter the PIN for the wireless headset and press Enter key. Check your headset documentation to find the headset PIN or passkey. Often, the PIN or passkey is 0000 16.
Page 131 Configuring the Avaya 1140E IP Deskphone 17. If the name of your headset appears in Paired box, proceed to step 18. If more than one device is paired, and the one you wish to use is not shown in Paired...
Page 132 Configuring the Avaya 1140E IP Deskphone Exit Dual pairing headsets Take special care when using a dual pairing type of Bluetooth wireless technology headset. This type of headset can be paired to the base of the headset, as well as to the IP Deskphone. If the headset is paired to both,...
Page 133 Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same Avaya 1140E IP Deskphone, the two interact as follows: • If a wireless headset is not paired, the wired headset works as normal.
Page 134 Configuring the Avaya 1140E IP Deskphone To switch between a wired headset and a wireless headset: To unpair a wireless headset: 1. Double-press the Headset the Bluetooth Setup dialog. 2. Press the Left/Right select the Use BT Headset 3. Press the...
Page 135 Configuring the Avaya 1140E IP Deskphone 4. If more than one device is paired, and your headset is not already displayed in Paired box, press the navigation key one or more times to highlight the Paired 5. Press the Enter key to open edit mode.
Page 136 Configuring the Avaya 1140E IP Deskphone Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone, and you can use the wired headset. To use the wireless headset again, you must perform the pairing and activation procedure.
Page 137: Making A Call
Making a call This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 138 • “Making a call using on-hook dialing”...
Page 138: Making A Call Using Off-Hook Dialing
Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line — Lift the handset — Press the Headset —...
Page 139 Redial VMail Alex Send — Press the Redial soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. — Press the Msgs soft key and then select from the Messages menu to access your voice mail.
Page 140: Making A Call Using On-Hook Dialing
Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: Chad Using handsfree calling...
Page 141 To end a handsfree call: To mute a handsfree call: To switch from the handsfree to handset mode: To switch from the handset mode to handsfree mode: Press the Goodbye 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation.
Page 142: Using Call Subjects
Making a call To use a headset: To switch from handsfree to headset: Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The IP Deskphone contact displays a message, such as Weekly report call or Daily status when they receive the call.
Page 143 To enter a call subject from a list: Subject Select 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. 2. Choose one of the following: —...
Page 144 Making a call Save Clear Back To create a new call subject while initiating a call: Subject 5. Choose one of the following: — Press the Save soft key to continue. — Press the Clear soft key to clear the text. —...
Page 145 Save 5. Choose one of the following: — Press the Clear — Press the Back — Press the Note: The IP Deskphone saves the new Call Subject to the list of Call Subjects for later use. Making a call Save context-sensitive soft key to save the new Call Subject and use it with the call.
Page 146: Managing Call Subjects
Making a call Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the IP Deskphone depends on how the IP Deskphone was initially configured. You can modify, delete, and add Call Subjects while the IP Deskphone is in the idle state.
Page 147: Deleting A Call Subject
Save Back Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. To delete a Call Subject while the IP Deskphone is idle: Prefs Delete 5. Choose one of the following: — Press the Save soft key to add the new Call Subject.
Page 148: Editing A Call Subject
Making a call Back Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle. To edit a Call Subject while the IP Deskphone is idle: Prefs Edit 4. Choose one of the following: — Press the context-sensitive soft key to confirm the deletion of the Call Subject.
Page 149 Save Back 5. Use the dialpad to edit the Call Subject. 6. Choose one of the following: — Press the Save soft key to confirm the changes. — Press the Back soft key to return to the previous menu without editing the Call Subject.
Page 150: Receiving A Call
Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM).
Page 151: Answering An Incoming Call
Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: Answer 1. Choose one of the following: — Press the Answer soft key that activates a Handsfree call.
Page 152: Redirecting An Incoming Call
Receiving a call Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call. To redirect a call, press the SIP address or phone number where you want the call redirected, use one of the following methods: •...
Page 153 Redrct Clear Back To redirect a call by using the Address Book, Call Inbox, or Call Outbox: Redrct 3. To redirect the call to the address you enter, choose one of the following: — Press the Redrct soft key. — Press the Clear soft key to clear the entry.
Page 154: Declining An Incoming Call
Receiving a call Select Back Redrct Declining an incoming call You can decline an incoming call by pressing the sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of selecting one.
Page 155: Creating A New Call Decline Reason
To decline an incoming call: Decline Send Back Creating a new Call Decline Reason You can create an new Call Decline Reason. 1. Press the Decline context-sensitive soft key to decline an incoming call. 2. Choose one of the following: —...
Page 156 Receiving a call To create a New Decline Reason during an incoming call: Decline Send Back 1. Press the Decline context-sensitive soft key to decline an incoming call. 2. Press the context-sensitive soft key to create a new custom decline reason. 3.
Page 157: Managing Call Decline Reasons
Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call. Also, you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create. To create a Call Decline Reason: Prefs Save...
Page 158 Receiving a call To delete a Call Decline Reason: Delete Back To edit a Call Decline Reason: Edit 1. Press the Up/Down scroll through and highlight the Call Decline Reason to delete. 2. Press the Delete context-sensitive soft key to delete the selected Call Decline Reason.
Page 159: Ignoring An Incoming Call
Save Back Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the soft key or by pressing the hear the ringing tone but is unaware that you are ignoring the call. You can set the Call Ignore feature to either Local or Network.
Page 160: Receiving Intercom Calls
Receiving a call change the Call Ignore setting to either Call Ignore: Local, or Call Ignore: Network. Note: When you are on active call and you receive an incoming call, do not press the Goodbye press the Goodbye Ignore context-sensitive soft key to ignore the incoming call. To ignore an incoming call: Prefs Change...
Page 161: Receiving Paging Calls
• The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by. • The IP Deskphone auto-answers only if you do not answer the call within the configured time limit. • If you are on an active call, the IP Deskphone does not auto-answer the incoming intercom call.
Page 162: The Address Book
The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.
Page 163: Initiating A Call From The Address Book
When you view the details of a contact, you can: • Send an IM. For more information, see Message” on page 202. • Edit the contact information. For more information, see contact in your Address Book” on page Figure 25: Contact details Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book.
Page 164 The Address Book To initiate a call to a contact stored in the Address Book: VIew Call Back 1. Press the Directory contact from the Address Book to call. 2. Press the Up/Down highlight a contact on the list. 3. Press the View context-sensitive soft key to make a call to the contact.
Page 165: Adding A Contact To Your Address Book
Adding a contact to your Address Book You can add a new contacts to the Address Book of the IP Deskphone. To add a contact to your Address Book: Next Back 1. Choose one of the following: — Press the Directory —...
Page 166: Editing A Contact In Your Address Book
The Address Book Back Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the...
Page 167 2. Press the highlight the contact you want to edit, and then press the sensitive soft key. View Edit 3. Press the to edit the contact information. 4. Press the key to toggle between alphabetic and numeric characters. 5. Use the dialpad to enter the new name for the contact.
Page 168 The Address Book Next Back Back 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. 8. Choose one of the following: — Press the Next context-sensitive soft key to continue. — Press the Back soft key to return to the previous menu.
Page 169 To delete a contact from your Address Book: View Edit Delete Back 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. 1. Press the Up/Down highlight the contact you want to delete and press the View soft key.
Page 170: Copying Information To The Address Book
The Address Book Copying information to the Address Book To copy information from the Call Inbox or the Address Book use the Copy Note: If you press the message, No content selected for copying appears on the screen. This message does not appear when an IM pop-up appears. To copy a contact to the Address Book: Select Call Outbox...
Page 171 3. Press the key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter a name for the new entry. Next 5. Choose one of the following: — Press the Back — Press the Note: If you do not need to change the name for the contact, press the context-sensitive soft key.
Page 172: Searching For A Contact In The Address Book
The Address Book Back Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods: • Index Search (performs a search based on the index number you enter) 8.
Page 173: Using The Search Feature In The Address Book
• 1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the IP Deskphone uses to search. Prefs Change Select Using the Search feature in the Address Book To search for a contact while accessing your personal Address Book, use the dialpad to enter the search information.
Page 174: Using The Search Feature
The Address Book • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad. The first entry in the Address Book that begins with the letter d appears.
Page 175 3. Press the key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: Search — Press the — Press the Back Note: When the search is unsuccessful, the following message appears: No entries found for <search criteria>...
Page 176 The Address Book Search Exit 7. When a search result is not successful, you can do one of the following: — Press the Search soft key to return to the search menu and begin a new search. — Press the Exit context-sensitive soft key to return to the idle screen.
Page 177: Using Global Search
Using Global Search You can perform a global search for a contact. To perform a Global Search for a contact: Select 1. Press the Services Search, and then select from the menu. 2. Press the Up/Down then press the Select soft key to choose a search criteria: —...
Page 178 The Address Book Back Call Save 5. Choose one of the following: — Press the context-sensitive soft key. — Press the Back soft key to return to the previous menu. Note: When the search is unsuccessful, the following message appears: No entries found for <search criteria>...
Page 179 Search 7. Choose one of the following: — Press the Back — Press the 8. When a search result is not successful, you can do one of the following: — Press the Back — Press the The Address Book Search context-sensitive soft key to start a new search.
Page 180: Call Inbox
Call Inbox Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address •...
Page 181: Accessing The Call Inbox
Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone • Idle. For more information, see not on a call” on page • Active. For more information, see Inbox during a call” on page Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call.
Page 182 Call Inbox Enter Missed Delete Exit 3. Do one of the following: — To place a call to the selected address using the primary login of the IP Deskphone, press the key. — To view the details of a highlighted call, press the Right “Viewing the details of a call in...
Page 183: Viewing The Details Of A Call In The Call Inbox
Table 16 on page 183 provides a list of additional user interactions for the main inbox screen. Table 16: Additional user interactions Item Viewing the details of a call in the Call Inbox You can view the details of a call in the Call Inbox. Function Use the Enter...
Page 184: Managing Missed Calls
Call Inbox To view details of a call in the Call Inbox: Enter Prev Next Back Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls.
Page 185 To view missed calls: Msg/Inbox Delete 1. Press the Msg/Inbox press the Missed context-sensitive soft key. 2. Press the Up/Down highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed call. Note: You manage the missed call the same as any call that is in your Call Inbox.
Page 186: Missed Calls Notification
Call Inbox Exit Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Figure 27 on page 186 displays the Message options screen. Figure 27: Messages screen Changing the Missed Calls Notification behavior: Msgs...
Page 187 Select 3. Choose one of the following: — Press the — Press the If you press the soft key, one of the following messages appears (based on the current setting of the option): — — 4. Choose one of the following: Auto —...
Page 188: Initiating A Call From The Call Inbox
Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the select Inbox...
Page 189 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the — Press the Edit Press the Call Then press the soft key. Call Inbox Headset fixed key. Handsfree fixed key. Edit context-sensitive soft key Send...
Page 190: Deleting Calls In Your Call Inbox
Call Inbox Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: Delete AllUsr Accessing the calls in your Call Inbox during a call...
Page 191 To access the calls in your Call Inbox during a call: Select Back 1. Press the Up/Down highlight a call from the list of calls in your Call Inbox. 2. Choose one of the following: — Press the Select soft key to initiate a call to the highlighted caller.
Page 192: Call Outbox
Call Outbox The Call Outbox keeps a record of all outgoing calls made from your Avaya 1140E IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: •...
Page 193: Accessing The Call Outbox
Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • Idle. For more information, see on page 194. • Active. For more information, see Outbox during a call” on page Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active...
Page 194: Initiating A Call From The Call Outbox
Call Outbox Delete Exit Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 4.
Page 195: Deleting Calls From Your Call Outbox
Call Deleting calls from your Call Outbox You can delete calls from your Call Outbox. To delete calls from your Call Outbox: Delete 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: —...
Page 196: Viewing The Details Of A Call In The Call Outbox
Call Outbox AllUsr Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. —...
Page 197: Accessing The Calls In Your Call Outbox During A Call
To view details of a call in the Call Outbox: Call Prev Next Back Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call. To access the calls in your Call Outbox during a call: 1.
Page 198 Call Outbox Select Back 2. Press the Up/Down highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: — Press the Select soft key to initiate a call to the highlighted caller. Note: This places the current call on hold, if it is not already on hold.
Page 199: Instant Messaging
Instant Messaging You can use your Avaya 1140E IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives.
Page 200 Instant Messaging Figure 29: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable).
Page 201: Configuring Instant Messaging Pop-Ups
Configuring Instant Messaging pop-ups You can configure Instant Messaging pop-ups. To enable or disable automatic pop-up of a new IM: Prefs Select Back Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives.
Page 202: Composing An Instant Message
Instant Messaging To enable or disable the audible alerts of a new IM: Prefs Select Back Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address.
Page 203 To compose and send an Instant Message: Msgs Send IM Next Back 1. Do one of the following: — Press the Msgs soft key, select and press the New IM sensitive soft key — Access the list of IMs by pressing Expand fixed key.
Page 204: Instant Message Inbox/Outbox
Instant Messaging Send Back Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list to track a series of correspondence to a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Unread...
Page 205 To access and view the contents of the Instant Message Inbox/ Outbox: Msgs User View New IM Back 1. Choose one of the following: — Press the Msgs soft key, and then select Messaging from the menu. — Press the Expand 2.
Page 206: Viewing The Content Of An Instant Message
Instant Messaging Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See on page 206. • Initiate a Call to the contact. See Message”...
Page 207: Initiating A Call From An Instant Message
Send Back Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Msgs context-sensitive soft key, and then select from the menu. Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, you cannot initiate a call from an Instant Message.
Page 208: Deleting An Instant Message
Instant Messaging View Call Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the necessary steps in the following procedure. Msgs View 3. Press the View context-sensitive soft key to access the IM.
Page 209 3. Select one of the following context- Delete sensitive soft keys: — Press the Back — Press the Instant Messaging Delete context-sensitive soft key to clear all IMs from the IM Inbox/Outbox. Back context-sensitive soft key to return to the previous screen.
Page 210: While On An Active Call
While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 210 • “Placing a call On Hold” on page 212 • “Using 3-way calling” on page 221 •...
Page 211: Initiating A Call Using The Active Call Context-Sensitive Soft Key Menu
Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Conf More… NewCall Back Call Waiting While you are on an active call and you receive an incoming call.
Page 212: Placing A Call On Hold
While on an active call can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see page 150. Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call.
Page 213: Multiple Calls On Hold
Figure 30: Call On Hold To retrieve a call on hold: chad Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list.
Page 214 While on an active call key. You can also join the call with the active call to create a 3-way calling session. See “Using 3-way calling” on page 221. Multiple calls In-call mode When the IP Deskphone has multiple calls connected at the same time, you can access the menu items shown in Figure 31: Multiple calls In-call display screen with context- sensitive soft key menu list...
Page 215 Press the Audio/Actvate change the audio settings or the current active call. appears when the highlighted call is not the selected call. Press the to place the current call on hold and activate the call you want to connect to. This context-sensitive soft key is also used to retrieve calls parked against the user.
Page 216 While on an active call more… When you press the more.… the following context-sensitive soft keys appear on the menu list. Trnsfer RlsCall Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more…...
Page 217 Park more… When you press the more… time, the following context-sensitive soft keys appear on the menu list. Retrve Conf While on an active call Press the Park context-sensitive soft key to park the current call. Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
Page 218 While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup.
Page 219 Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset —...
Page 220 While on an active call To access a call on hold when multiple calls are on hold: Chad To make a call on hold the active call: Actvate 1. Press the Up/Down highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: —...
Page 221: Using 3-Way Calling
3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3- way calling and conference calls for your Avaya 1140E IP Deskphone. Contact your service provider or system administrator to determine if this feature is available.
Page 222 While on an active call Figure 32: 3-way Call Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The IP Deskphone automatically puts the 3- way call on hold. If you want to join the new caller to a 3-way call, you must initiate a conference call with the server and join all callers to the conference call.
Page 223: Configuring A Conference Call
Configuring a conference call When you want to invite three or more callers to a call, you can configure a conference call using the IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls that you initiate.
Page 224: Ad Hoc Conferencing When Connecting To The Call Server
While on an active call To join a call to an existing conference call: Join Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server. Note: Your system administrator must enable ad hoc conferencing before you connect to the Call Server.
Page 225 Figure 33: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains: Allows you to select the domain. • Edit: Allows you to edit the conference details. • PgDwn: Allows you to move to the next screen containing conference parameters.
Page 226: Edit Domain Page
While on an active call Figure 34: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains: Allows you to select the domain. • Edit: Opens the Edit Domain page that allows you to edit the conference details.
Page 227 While on an active call Figure 35: Edit Domain screen To edit the conference properties and maximum number of ports, press Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 36 on page 227 provides an example of the Domain Conference Edit screen.
Page 228: Transferring A Call
While on an active call • Save—to save the updated value to the system configuration file. • (/123)—to toggle the input mode to digits (or alphabets). • Clear—to clear the character behind the cursor. • Back—to return to the previous screen. Note: For these configuration changes to take effect, you must manually log off and log on.
Page 229 4. Choose one of the following: — Enter the phone number or SIP Select — Select a contact from the Address Transfr 5. Choose one of the following: — Press the Clear — To erase the address you enter, Back —...
Page 230 While on an active call Back To transfer a call to Voice Mail: Transfer The IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.
Page 231 toVM Back Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you. Note 2: The Transfer to Voice Mail feature during a conference call is dependent on the call server and cannot be allowed.
Page 232: Using The Park Call Feature
While on an active call Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another IP Deskphone. Using Park Call does not tie up a line, since it is held on the call server.
Page 233: Retrieving A Parked Call
Park Clear Back Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call. To retrieve a parked call from the server Servcs While on an active call...
Page 234 While on an active call Retrve Clear Back 2. Use the Dialpad to enter the retrieval code of the parked call. 3. You can do one of the following: — Press the Retrve soft key to retrieve the parked call. —...
Page 235: Additional Features
Additional features You can use the following additional features: • “Using the Friends feature” on page 235 • “Feature keys” on page 243 • “Using Call Forward” on page 266 • “Configuring Do Not Disturb” on page 270 • “Configuring a Presence state” on page 271 •...
Page 236: Accessing Your Friends List
Additional features Figure 37: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: Filter Select 1. Choose one of the following: — Press the Directory — Press the Filter soft key, and select the menu.
Page 237 Status Edit Exit To initiate a call to a friend on the Friends list: Filter Select Status 2. Do one of the following: — Press the Status soft key to view the current presence status of the friend. — Press the context-sensitive soft key to view the contents of the Address book, including contacts...
Page 238 Additional features Call To send an IM to a friend on the Friends list: Filter Select Status SendIM 3. Press the Call context-sensitive soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call.
Page 239: Editing Information Of A Friend
Send Back Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: Filter Select 5. Use the dialpad to enter the text of the message. 6. Choose one of the following: —...
Page 240 Additional features Edit Next Back Delete 2. Press the Up/Down highlight the friend you want to edit and press the Edit context-sensitive soft key. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact.
Page 241 6. Use the dialpad to enter the new address for the contact. Next 7. Choose one of the following: — Press the Back — Press the 8. Choose one of the following: — Press the — Press the Back — Press the 9.
Page 242 Additional features To delete a contact from your Friends list: Filter Select Edit Delete Back 1. Choose one of the following: — Press the Directory — Press the Filter soft key, and select the menu. — Press the Select key. 2.
Page 243: Feature Keys
Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys. You can designate a feature key to act as a short cut for any of the following features: •...
Page 244: Feature Key Programming
Figure 39 on page 244 shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones. Figure 39: Feature key numbering Feature key programming You can program feature keys.
Page 245 The Program Key screen provides the following context-sensitive soft keys: • View— to access the feature key detail screen. • Edit —to edit the setting or modification of the selected programmable key. • Bulk—to access the autoprogramming and auto removal feature. •...
Page 246 Additional features Figure 40: Feature key details Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward —...
Page 247 Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty). Note 2: If you try to view a feature key that is designated as a line key, the IP Deskphone displays the message: Program Key Not Available (Key is a line key).
Page 248 Additional features Figure 41: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2. Press the Up/Down highlight one of the following feature key services: — Speed Dial —...
Page 249 Select 3. Choose one of the following: — Press the Back — Press the 4. Press the key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the label for the feature key. Additional features Select context-sensitive soft key to choose a service.
Page 250 Additional features Next Back The following procedure continues from To program a Speed Dial feature key: Select Select 6. Choose one of the following: — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial.
Page 251 4. Use the dial pad to enter a key label. Next 5. Press the to continue. 6. Use the dial pad to enter an address. Next 7. Press the to continue. 8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact.
Page 252 Additional features The following procedure continues from To program a Call Forward feature key: Next Select 10. Choose one of the following: — Press the context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. —...
Page 253 Finish Clear Back The following procedure continues from To program a Do Not Disturb feature key: Select Select 3. Choose one of the following: — Press the Finish soft key to confirm the entry and complete the procedure. — Press the Clear soft key to erase the entry.
Page 254 Additional features Finish Back The following procedure continues from To program a Send IM feature key: Select Next 2. Choose one of the following: — Press the Finish soft key to confirm the entry and complete the procedure. — Press the Back soft key to return to the previous menu.
Page 255 Finish The following procedure continues from To program a Presence feature key: Select Back 6. Press the Finish context-sensitive soft key to continue. Step 6 on page 1. Press the Up/Down highlight one of the following: — Connected — Unavailable 2.
Page 256 Additional features 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4. If you chose Connected Up/Down navigation key to highlight one of the following details: —...
Page 257: Remove A Programmed Feature Key
Finish Back Remove a programmed feature key You can remove a feature key by using one of the following methods: 1. Edit context-sensitive soft keys. See the Edit context-sensitive soft key:” on page • Bulk context-sensitive soft keys. See feature keys by using the Bulk context-sensitive soft key:” on page 261.
Page 258 Additional features To remove a feature key using the Edit context-sensitive soft key: Back Remove 1. To select a feature key to remove, do one of the following: — Press the Up/Down to scroll through the feature keys to highlight one to remove and press Edit context-sensitive soft key.
Page 259: Feature Key Autoprogramming
Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send IM keys, or Call Forwarding keys using the user Friends list or the user Address Book. The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone.
Page 260 Additional features To autoprogram feature keys: Prefs Bulk Back Select Select Back 1. Press the Prefs context-sensitive soft key, select Feature Feature Keys from the menu. Program Key screen opens as shown in, Figure 38 on page 2. Choose one of the following: —...
Page 261 To remove all programmed feature keys by using the Bulk context- sensitive soft key: Bulk Back Select 6. Choose one of the following: — Press the Bulk context-sensitive soft key. — Press the Back soft key to return to the previous step.
Page 262 Additional features Back To remove individual programmed feature keys using the Bulk context-sensitive soft key: Bulk Back 10. To select a single feature key to remove, do one of the following: — Press the Up/Down to scroll through the feature keys and highlight the feature key to remove and press the context-sensitive soft key.
Page 263 12. Press the highlight press the all the feature keys. Select 13. Press the to remove all the programmed feature keys. 14. Choose one of the following: — Press the — Press the Additional features Up/Down navigation key to 2. Feature key removal Select context-sensitive soft.
Page 264: Creating A Feature Key Using The Copy Key
Additional features Back Creating a feature key using the Copy key You can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixed key when you are viewing any of the following: • a highlighted entry in an Address Book list •...
Page 265 2. Press the highlight Speed Dial, Call Forward, or Send IM from the menu. Note: Presence and Do Not Disturb are not programmable by using the key. Select 3. Press the key. 4. Choose one of the following: — Press the —...
Page 266: Using Call Forward
Additional features Next Back Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination. When you forward a call to another IP Deskphone, the IP Deskphone receives the call displays the name and SIP address (if present) of the caller, the name and SIP address (if present) of the original called party,...
Page 267 Figure 42 on page 267 shows the incoming call display for an incoming call. Figure 42: Incoming call display for a forwarded call When the address or subject line is long, you can scroll by using the left and right navigation keys. Table 17 on page 267 describes the Privacy setting and the display for a forwarded call on the IP Deskphone.
Page 268 Additional features Table 17: Privacy setting and IP Deskphone display for Call Forward (Part 2 of 2) Privacy setting IP Deskphone display From: Anonymous To: Alice (alice@companya.com) Subject: Calling to discuss budget. Address From: Robert To: Alice (alice@companya.com) Subject: Calling to discuss budget. Name From: robert@companyb.com To: Alice (alice@companya.com)
Page 269 Note: If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call. To forward your calls or change the number where calls are forwarded: CallFwd Forwrd Clear Back 1. Press the CallFwd context-sensitive soft key.
Page 270: Configuring Do Not Disturb
Additional features To deactivate Call Forward: Disable Back Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: Enable Back 1.
Page 271: Configuring A Presence State
To disable Do Not Disturb: Disable Back Configuring a Presence state Configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To select a Presence state: Presnce 3.
Page 272 Additional features Change Back Select Back 2. Choose one of the following: — Press the Change soft key to change your current presence state. Press the Back context-sensitive soft key to return to the Home screen. 3. Press the Up/Down highlight either: —...
Page 273 You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional information. 5. If you chose Connected Up/Down navigation key to highlight one of the following details: —...
Page 274: Adding A New Presence State Message
Additional features Select Back Adding a new Presence state message You can add a new Presence state message. To add a new Presence state message: Presnce Change 6. Choose one of the following: — Press the Select soft key to select the Presence detail and move to the confirmation screen.
Page 275: Configuring Privacy Settings
Back Configuring Privacy settings You can restrict caller information coming to the IP Deskphone or caller information leaving the IP Deskphone. You can restrict the name, SIP address, or both from appearing on the screen. Incoming call privacy You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting.
Page 276 Additional features To configure Incoming Call Privacy: Prefs Change Back 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu. 2. Choose one of the following: — Press the Change soft key to change the Incoming Privacy restriction to the highlighted restriction.
Page 277: Outgoing Call Privacy
Outgoing call privacy You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting. To configure Outgoing Call Privacy: Prefs Change Back Multiple Appearance Directory Number Multiple Appearance Directory Number (MADN), also known as Bridge Line Appearance, and using Single Call Appearance (SCA) allows multiple IP Deskphones to appear as a single line to the caller.
Page 278 Additional features but only one call can be active at a time. However, other clients that are part of the same MADN line can join the active call by going off hook. You can prevent others from joining the call by using the MADN feature to make the call private.
Page 279 Additional features Figure 43: MADN SCA shared line not active Figure 44: MADN SCA shared line active...
Page 280: Audio Codecs
Additional features Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset is idle.
Page 281: Pc Client Softphone Interworking With The Ip Deskphone
• MoveDwn—to move the highlighted codec down in the list. • Back—to return to the Audio Codec screen. The Audio Codec Ordering screen allows you to modify the order of preference of the codecs. You can reorder the preferences, and the changes to the ordering are saved.
Page 282 Additional features • Allow Address—to edit the list of address. The following context-sensitive soft keys are available for the Answer- Mode Settings page: • Change—to open the Allow Mode Settings page if option 1 is selected. Allows you to open the Allow Domain page shown if option 2 is selected.
Page 283: Automatic Remote Firmware Updates
• Back—to return to the previous screen. The Allow Addresses screen displays the domains and SIP addresses in a list. If the list is long, you can scroll down the screen until you have reached the last entry. The following context-sensitive soft keys are available for the Allow Addresses page: •...
Page 284: Multiuser
Multiuser Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Page 285: Initial Login
Multiuser Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify the domains.
Page 286: Automatic Login
Multiuser Figure 46: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message.
Page 287: Logging Out
Multiuser Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from the IP Deskphone”...
Page 288: Secondary Account Logout
Multiuser Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in. Server failover If the connection to your account proxy is lost, then the IP Deskphone notifies your account and periodically attempts to reconnect.
Page 289: Upgrade Impacts To User Profiles
Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x software, the IP Deskphone may contain user profiles with old user name associations.
Page 290: Line Keys
You can select a different available line key for secondary accounts during the login process. Figure 48 on page 291 shows the IP Deskphone with an Expansion Module for Avaya 1100 Series IP Deskphones and multiple accounts.
Page 291 Figure 48: IIP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information ““Making a call” on page select account prompts (such as the Logout screen and User Settings screen), pressing a line key highlights the corresponding account.
Page 292: Making A Call
Multiuser MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts. The selected user account determines which proxy is used, which domain name is used for the call target if none was specified, who the target sees is calling, and what service package-dependent features are available.
Page 293: Receiving A Call
Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While the outgoing call is ringing, the selected account is displayed on screen on a From: line. Receiving a call When you receive an incoming call, the displayed information shows which account the call is intended to reach.
Page 294: Instant Messages
Multiuser The active call is affected by operations such as transfer or call parking. One exception is the New Call action, which uses the primary account by default; this can be overridden by pressing another line key to initiate the call.
Page 295: Menu Features
Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu. In most cases, menus are accessed from the Idle screen and the primary account is active. For example, you can only use the key to retrieve a parked call if call parking is allowed by the service package of the primary account.
Page 296: Voice Mail Settings
Multiuser Voice Mail settings Voice Mail Settings is located under different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, press the line key of the secondary account to obtain a dial prompt, and then press the sensitive soft key.
Page 297: Inbox, Outbox, Im Log
used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account. It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account.
Page 298: Address Books
Multiuser select a target, press Select, then press Send, then the line key that was originally pressed determines the account.) Address books Each profile contains a local address book, which is independent from all network address books. Accessing the Address Book in view mode (by pressing the Directory hard key from the Idle screen) displays the address book of the primary...
Page 299: Do Not Disturb
Do Not Disturb Selecting the Do Not Disturb prompts you to specify which account should be placed in DND mode. The option allows you to place all accounts in DND mode. Selecting an option requests you to confirm the operation before proceeding. The option is highlighted by default.
Page 300: Call Forwarding
Multiuser Call Forwarding Selecting the Call Forward you to specify which account must be placed in Call Forward mode. The option forward all places all accounts in Call Forward mode in one operation and the option accounts at once. The following scenarios apply to Call Forward: •...
Page 301: Presence
• If not, Call Forward is activated for all accounts using the key's target. For both single Forward or DND operations are selected, pressing the key switches one or all accounts between forwarding to the key's target and not forwarding states.
Page 302: Notifications
Multiuser • If not, all accounts are configured to the programmed presence state. As with Call Forwarding keys, this allows Presence keys to be used as toggles. However the presence states are not entirely under your control. Some states are applied automatically (for example, On The Phone). All states are applied by sending a message to the SIP proxy, which can choose not to accept the change.
Page 303: Account Selection
Multiuser Figure 51: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account Selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys).
Page 304: Advanced Features
Advanced features Advanced features The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 304 • “Accessing the services menu” on page 305 • “Network menu” on page 316 • “USB flash drive” on page 317 •...
Page 305: Accessing The Services Menu
• FeatActv • Srv Pkg Location Press the Details context-sensitive soft key to show: • Primary User • Primary Domain • • • License server — Status Press the Back context-sensitive soft key to go back to the Phone Information Screen. Note: You cannot make any changes to the setting from this menu.
Page 306: Checking For Updates
Advanced features 3. Logout— use to logoff the IP Deskphone. For more information, see “Logging off from the IP Deskphone” on page 4. Check for Updates—use to check for the latest firmware update for the IP Deskphone. For more information, see on page 306.
Page 307: Switching The Proxy
Switching the proxy When you switch proxy, you change the domain to which the IP Deskphone connects. To switch the proxy: Select 4. Choose one of the following: — Press the context-sensitive soft key check for the latest firmware update for your IP Deskphone. —...
Page 308 Advanced features Back Domain 5. Use the dialpad to enter your password. 6. Choose one of the following: — Press the context-sensitive soft key. — Press the Back soft key to return to the previous menu. The IP Deskphone prompts you with Switch to alternate proxy server? 7.
Page 309 Domains Done Select Back Done 9. Choose one of the following: — Press the Domains sensitive soft key to change the current domain. — Press the Done soft key to keep the existing configurations and return to the Login screen. 10.
Page 310: Resetting The Ip Deskphone
Advanced features Resetting the IP Deskphone You can use this feature to reset the phone without unplugging the power cable. To reset the IP Deskphone: Select Back 1. Press the Services select Reset Phone. 2. Press the Select context-sensitive soft key.
Page 311: Erasing The User Data
Erasing the user data The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—downloaded tones or audio alerts 3. Languages—downloaded language files 4. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files.
Page 312 Advanced features Back 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. 5. Choose one of the following: — Press the context-sensitive soft key. — Press the Back soft key to return to the previous menu.
Page 313 Select Delete Exit Back To delete a user profile: Delete Back 7. Choose one of the following: — To enter the selected folder, press Select context-sensitive soft key. — To delete contents of the selected folder, press the sensitive soft key. Note: Folders cannot be deleted because they are on the IP Deskphone.
Page 314 Advanced features To delete a sound file: Delete Back To delete a language file: 3. Log off or restart the IP Deskphone to complete the process. 1. Press the Up/Down highlight the sound file you want to delete. 2. Choose one of the following: —...
Page 315 Delete Back To delete a log file: Delete Back 2. Choose one of the following: — Press the Delete soft key to delete the highlighted language file from the list. — Press the Back soft key to return to the previous menu.
Page 316: Network Menu
For more information on how to access the network menu items, see SIP Software for Avaya 1100 Series IP Deskphones - Administration (NN43170-600). 1. Choose one of the following: —...
Page 317: Usb Flash Drive
The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information —...
Page 318: Presence Of Usb Flash Drive
Advanced features • To support file transfer between the PCs and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To backup data stored in the IP Deskphone. Presence of USB flash drive Navigate through the menus Services, verify the presence of the USB flash drive attached to the IP Deskphone.
Page 319 Advanced features Figure 52: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know about the USB lock status, the USB device information is followed by status information about supported USB devices.
Page 320: Customizable Banner For Login
Advanced features Figure 53: USB devices: Phone information screen Customizable Banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone configured language does not change the banner text language.
Page 321: Phone Information - Details Screen
Figure 54: Login banner screen You can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner. You can see pop-up messages or prompts on the bottom of the banner screen after you dismiss the login banner.
Page 322: Screensaver/Screen Lock
Advanced features Figure 55: Phone Information Details screen The Phone information details list the following: • Primary User: Primary Logged in User name. • Primary Domain: Primary login domain. • MAC: Device MAC address. • IP: IP Deskphone IP Address •...
Page 323 screensaver timer to turn off, and activates the previously-selected screensaver. Figure 56 on page 323 displays the menu with the option of selecting the display screensaver. Figure 56: Display screensaver screen Select the Display Screensaver menu item to display the screensaver settings screen.
Page 324 Advanced features The following are the items on the displayed list: • Mode—to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay—to set the time delay before the screensaver is invoked. • Image—to select the background image to display when the screensaver is active.
Page 325 • Enable (no password)—to enable the screensaver with a password free mode. • Enable (with password)—to enable the screensaver with a password mode. The following are the options available for the screensaver settings menu: • Select—to select the currently highlighted setting. •...
Page 326 Advanced features Figure 60: Screensaver enabled message Note: If the device configuration does not allow the use of a password free screensaver, this menu option is unavailable to you. Enabling the screensaver in enter the password before logging in. The screen lets you launch the user-defined password definition screen if it is enabled in the configuration.
Page 327 The options, which are available for the Enable (with password) mode are as follows: • Ok—Screensaver enabled message appears if the password is valid. Invalid password message appears if the password is invalid. • 123/abc—to toggle input mode between numeric or alphabet. •...
Page 328 Advanced features soft key invokes a password input screen. The password must be correctly entered to cancel the screensaver. If you enable the screensaver with no password mode: • Any user interaction, key presses, mouse movement, or incoming call cancels the screensaver (without requiring a user password). This includes pressing the •...
Page 329: Background Image
• The Network menu is accessible to administrators (double press of the services key) even when the screensaver is active. • If user-defined passwords are allowed, a mechanism to disable the screensaver (allowing the administrator to reset the user-defined password) is accessible through the network menu. This mechanism also invokes remotely from the IP Deskphone console through an SSH connection.
Page 330: Selecting An Image Screen
Advanced features Figure 63: Display menu Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System. Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device.
Page 331: Service Package Group Support
After you select the background image you want to use, the confirmation screen appears. Figure 65 on page 331 displays the selected image in the background and the message to press Figure 65: Background confirmation screen Note: If the selected image is not effective, you need to cancel the selection.
Page 332 Advanced features feature keys based on an existing directory Address book group:” on page 332. To view existing groups in your address book if you selected Groups as the source data for the bulk key creation, see view existing groups in your address Book if you selected Groups:” on page 334.
Page 333 Select 5. Press the key. The Create keys screen appears. 6. Press the highlight the type of programmed keys you want to create by bulk command. You can choose one of the following options: — Speed Dial — Send IM —...
Page 334 Advanced features Select Back You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation. To view existing groups in your address Book if you selected Groups: 9. Press the Select context-sensitive soft key.
Page 335 Select Back Note: After you select from one of your existing groups, the bulk creation of the keys happens automatically. Viewing the existing groups you have in your Address Book Filter 2. Choose one of the following: — Press the Select soft key to begin the bulk key creation process for the selected...
Page 336 Advanced features Select Back View Edit Back 4. Choose one of the following: — Press the Select soft key to choose the group you want to view (for example, if you choose personal, only address book entries that are part of the group personal are displayed).
Page 337 After the screen displays the details of the selected address book entry, you can do the following: SendIM Edit Back To add a new contact to your Address Book Next Back — Press the SendIM soft key to display the address book entry details for the selected entry.
Page 338 Advanced features Next Back Back 4. Choose one of the following: — Use the dialpad to enter a phone number or SIP address (URI) for the new contact. Press the context-sensitive soft key to continue. — Press the Back soft key to return to the previous menu.
Page 339 Select Edit Back To add a new group: Back 7. Choose one of the following options: — Press the Select soft key to assign your new address book entry to the group that you selected. — Press the Edit context-sensitive soft key to modify the name of an existing group.
Page 340: Speed Dial List
Advanced features Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to other feature key invocation.
Page 341: Speed Dial List Screen
Advanced features The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial.
Page 342: Auto Retrieve Flag
Advanced features • Exit— screen dismisses without invoking a Speed Dial List entry. Auto retrieve flag The Auto retrieve behavior is added to regular speed dial keys instead of speed dial list entries. To make sure that this flag is configured for programmed speed dial keys the screen in appears as the last step in Speed Dial Key creation.
Page 343: Usb Flash Memory Device Support
• Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in the Speed Dial List entry, let's say C. • When the A-C call completes, if the auto retrieve flag is enabled for the Speed Dial, then the IP Deskphone attempts to take call A-B off hold.
Page 344 Advanced features The following are the options available for the Root screen: • Select—use to enter the selected folder. • Delete—prompts you to delete contents of selected folder (folders are not deleted because they are on the IP Deskphone). • Exit—If you are at the root folder of the flash disk, the screen is dismissed and you are sent back to previous menu.
Page 345 Advanced features Figure 71: File manager device browsing screen...
Page 346 Advanced features The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select—to enter into the selected folder. • Back—to return to the previous screen • Delete: —...
Page 347 Figure 72 on page 347 displays the message to select the destination folder. Figure 72: Select destination The following are the options available for the Select Destination screen. • OK—to enter in to the selected folder. • Back—to return to the previous screen. After you have confirmed to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in page...
Page 348 Advanced features Figure 73: File Manager Select Destination screen Note: The context-sensitive soft keys change based on the selected item on the screen. Select—to enter the selected folder. Done—to configure the current location as the destination for the send and initiates copy operation. Back—to return to the previous screen.
Page 349: Notes On File Manager
Notes on File Manager General notes for File Manager are as follows: • Selection of the item (or you one level up which results in going off the device and onto the select device screen in some cases. In the case of the current selection being a sub folder, the selection of sensitive soft key has the identical behavior of moving up one level.
Page 350 Advanced features image file copies the images directory of the flash file system on the IP Deskphone. • A success message appears on the screen displaying that the file is copied to the IP Deskphone successfully. displays a sample success message. Figure 74: Sample Success message for File Manager Operation Note: After a file is selected, there can be multiple reasons why the...
Page 351 Scenario 2 - If you want to copy the ring tone from the IP Deskphone into the USB drive: • Log into the device and plug the USB flash drive into the USB port of the IP Deskphone. • Press the Services •...
Page 352: Visual Indicators
Visual indicators Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. Display screen icons Table 18 on page 352 lists the display icons of the IP Deskphone.
Page 353 Visual indicators Table 18: Display screen icons (Part 2 of 3) Component Icon Do Not Disturb Call Forward Speed Dial list Send IM Instant Messaging New, Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed, New...
Page 354: Visual Alerter/Message Waiting Indicators
Visual indicators Table 18: Display screen icons (Part 3 of 3) Component Incoming Call Missed, Reviewed Presence Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail.
Page 355 Table 19 on page 355 lists the visual indicator and the LED status. Table 19: Visual Alerter/Message Waiting Indicator Visual indicator Red LED Voice mail left by caller Incoming call (phone ringing) New Instant Message received New Instant Message received when other unread Instant Messages are in the Blue LED...
Page 356 Visual indicators...
Page 357: Multi-Level Precedence And Preemption
Multi-Level Precedence and Preemption Overview The Multi-Level Precedence and Preemption (MLPP) service functionality allows you to place calls at varying levels of precedence; that is, you can specify the precedence level of each call you place. Higher precedence calls preempt those lower in precedence when a user has no free call appearances.
Page 358: Other Mlpp Service Features
Multi-Level Precedence and Preemption Other MLPP service features The MLPP service also includes the following features: • Call Origination Busy • Re-authorization • Speakerphone exclusive to 911 Emergency Call Origination Busy The Call Origination Busy feature prevents incoming calls from disrupting your outbound call address entry sequence.
Page 359: Making A Call With Mlpp
Making a call with MLPP If your IP Deskphone is configured for MLPP, the display screen is enhanced for making and receiving precedence calls. There are several ways to make outgoing calls from your IP Deskphone with MLPP, as follows: •...
Page 360 Multi-Level Precedence and Preemption and you can select the precedence of the call by pressing the key. Note: You can press the Good-bye key at any time to disconnect from the call. 1. Go off-hook and press the Figure Figure 76: Options soft key The Options menu is displayed.
Page 361 Figure 77: Options menu 2. Use the up and down navigation keys to select and then press the Select The Precedence Level screen is displayed. An example is shown in Figure Figure 78: Precedence Level menu example Multi-Level Precedence and Preemption Precedence Level soft key.
Page 362 Multi-Level Precedence and Preemption 3. Use the up and down navigation keys to select the desired precedence level and then press the 4. Dial the destination of the call and press the Figure Figure 79: Off-hook screen with dialed destination and precedence Alternatively, press the destination.
Page 363: Making An Mlpp Call Using Inbox/Outbox, Address Book, And Friends List
Figure 80: Outgoing call Making an MLPP call using Inbox/Outbox, Address Book, and Friends List You can place a call from multiple areas of the IP Deskphone interface. including the Inbox/Outbox, Call Logs, Address book, and Friends list. 1. Press the Inbox or Outbox key, or the Directory key to access your Address Book or Friends list, to choose from a list of previously- stored numbers.
Page 364: Making An Mlpp Call From A Received Instant Message
Multi-Level Precedence and Preemption Making an MLPP call from a received Instant Message 1. Navigate to the Instant Message (IM) inbox by pressing the context-sensitive soft key; then select Instant Messaging from the menu. Alternatively, press the 2. Press the navigational up and down keys to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox.
Page 365 Figure 82: IM display 4. Press the Call soft key. The IP Deskphone displays the off-hook screen containing the address in the idle screen and the precedence option. See Figure 83: IM screen with precedence option Multi-Level Precedence and Preemption Figure...
Page 366: Making A Call By Using A Programmed Speed Dial Key
Multi-Level Precedence and Preemption 5. Press the Prec soft key and navigate to the desired precedence. 6. Press the Select soft key to select the desired precedence. 7. Press the Send soft key to initiate the call. Making a call by using a programmed speed dial 1.
Page 367: Incoming Calls With Precedence
Incoming calls with precedence Four types of incoming calls with precedence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirected precedence call without subject 4. Redirected precedence call with subject Note: When there is a call with an incoming precedence level higher than Routine, the Redirect and Decline soft keys are not displayed.
Page 368: Call Transfer With Precedence
Multi-Level Precedence and Preemption Figure 85: Incoming precedence call with subject Incoming redirected precedence call display The first line of the IP Deskphone always displays the caller's information (From) with the ringing phone icon. The second line displays the precedence level. The third line displays the original person who was being called (original callee).
Page 369: Multiple Calls
Multi-Level Precedence and Preemption Consultative transfer When doing a consultative call transfer, the Call Server does not know if the precedence of the transferred call can be re-used. Therefore you can only use a precedence level that you are authorized to use. You may want to transfer the call with a precedence level higher than the authorized level of the caller being transferred.
Page 370: Preemption
Multi-Level Precedence and Preemption Example: There are 4 incoming calls in the following order and you have not gone off-hook: 1. Caller A, Flash (oldest or first coming) 2. Caller B, Routine (next oldest or second coming) 3. Caller C, Routine (third oldest or third coming) 4.
Page 371 Order of call preemption The following is the order of call preemption: 1. the lowest precedence call 2. If there are multiple calls on the same precedence level, then the following order is used a. any outgoing call that is unanswered b.
Page 372 Multi-Level Precedence and Preemption Table 20: When a preemption call is received Call state While a call is on hold An incoming call is ringing An outgoing call is ringing Preemption behavior 1. Preemption tone is played through the Handsfree speaker for three seconds. 2.
Page 373 Multi-Level Precedence and Preemption Figure 86: Preemption acknowledgement screen External preemption The IP Deskphone supports preemption from external sources.
Page 374 Multi-Level Precedence and Preemption The following table describes the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented current calls and no call appearances are available. Table 21: When a preemption call is received from an external source Call state While on an active...
Page 375: Call Origination Busy
Table 21: When a preemption call is received from an external source Call state An outgoing call is ringing Call Origination Busy When Call Origination Busy is enabled, incoming calls are prevented from disturbing you when you are in the process of making an outbound call. When your IP Deskphone is on-hook or off-hook and you enter the first digit or character, then any call that comes in during the entry sequence is not presented to you.
Page 376 Multi-Level Precedence and Preemption Incoming call while dialling outbound number + one free call appearance line When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone.
Page 377 Incoming call while dialing outbound number + held call with priority lower then incoming call When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. If the held call is lower in precedence than the incoming call, the held call can be preempted and a notification is shown on screen for both local and remote users.
Page 378: Re-Authorization
Multi-Level Precedence and Preemption • you decide to cancel dialing and the IP Deskphone goes back to the idle screen again. This allows the incoming call to be presented if the incoming call has not hung up.You can decide to answer the new incoming call.
Page 379 Table 22: Feature interactions with MLPP Conference call (Ad- hoc conference) Call Waiting Disabled Multiuser Speakerphone Multi-Level Precedence and Preemption Available. The precedence level of the conference is the greatest of all the joined calls. Not available when MLPP is enabled. When MLPP is enabled, only one user can be logged on to the IP Deskphone.
Page 380 Multi-Level Precedence and Preemption...
Page 381: Quick Reference
• “Display screen icons” on page 390 Fixed keys The Avaya 1140E IP Deskphone is available with either icon fixed keys or English text fixed keys. Both types are presented below. Short-cut and navigation function keys Copy information from the Address Book, Inbox, Outbox, and IM log and to Feature keys and Address Book entries.
Page 382 Quick reference Telephone feature keys Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call.
Page 383: Commonly Used Functions
Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key label is abc, you can enter alphabetic text and when the con- text-sensitive soft ley label is 123, you can enter numbers. Commonly used functions Procedures for the most commonly used functions are provided below.
Page 384 Quick reference 1. Press the Services hard key and then select Logout. 2. Press the abc/123 context-sensitive soft key to toggle between alphabet and numeric input. 3. Press Logout context-sensitive key. Making a call • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send.
Page 385 To make an emergency call, logging on is not required. Choose one of the following options: • Lift the Handset and dial the emergency number. • Press the Handsfree key and dial the emergency number. • Press the Headset key and dial the emergency number. Quick reference...
Page 386: Context-Sensitive Soft Keys
Quick reference Initiating a conference call 1. During a call, press the Conf Context-sensitive soft key. 2. Enter the SIP address or phone number or select an entry from the Address Book, Inbox, or Outbox and complete the call. 3. Press the Join key, select Conference and press the OK key to create a conference call.
Page 387 More… context-sensitive soft key menu (second) ScrnSvr When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below. Redial or NewCall Redial the last dialed number.
Page 388 Quick reference Retrve Retrieve parked calls (local and server parked calls only). ScrnSvr Activate the screensaver (only if the screensaver feature is enabled). Presnce Configure the presence status for your IP Deskphone. Prefs Display the Preferences menu. 1. Display—Adjust screen display settings. 2.
Page 389 Active call display Conf More… context-sensitive soft key menu (first) NewCall More… context-sensitive soft key menu (second) Prefs When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below.
Page 390: Display Screen Icons
Quick reference Obtain a dial tone to place another call during an active call. • Use to make a conference call. • Behaves like the Conf Context-sensitive soft key. Park Park the current call to the server or another user (not available for all call servers).Retrve Retrve...
Page 391 On hook On the phone On hold Call Forward Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Instant messaging New, unread Read Replied to Send IM Inbox Quick reference Icon Icon...
Page 392 Quick reference Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Terminated Connected Inactive (only available if auto presence is activated) Unavailable Busy, or Offline Active Available (only available if auto presence is activated) On the Phone (only available if auto pres- ence is activated) Unknown Icon...
Page 393: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 394: Gnu
Third party terms National Center for Biotechnology Information * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted.
Page 395 Third party terms allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 396 Third party terms portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License;...
Page 397 Third party terms Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
Page 398 Third party terms have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 399 Third party terms incorporates the limitation as if written in the body of this License. 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 400 Third party terms Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
Page 401: Zlib
Third party terms Zlib The following component is licensed under zlib license: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.4, March 14th, 2010 Copyright (C) 1995-2010 Jean-loup Gailly and Mark This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Page 402 Third party terms COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional notices immediately following this sentence. libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18, 2008, are Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng- 1.2.5 with the following individual added to the list of Contributing Authors Cosmin Truta...
Page 403 Greg Roelofs Tom Tanner libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright (c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc. For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Andreas Dilger Dave Martindale Guy Eric Schalnat...
Page 404: Kern_Random
Third party terms Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initiative. Glenn Randers-Pehrson glennrp at users.sourceforge.net December 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license: Kern_random Copyright Theodore Ts'o, 1994, 1995.
Page 405: Wchar Functions
Third party terms HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. .\"...
Page 406: Libjpeg
Third party terms USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg...
Page 407: T-Rex
Third party terms We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or liability claims are assumed by the product vendor. END OF TERMS AND CONDITIONS T-Rex The following component is licensed under the T-Rex license: T-Rex T-Rex License Copyright (C) 2003-2004 Alberto Demichelis...
Page 408 Third party terms...
Page 409: Terms You Should Know
Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1140E IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
Page 410 This is a fixed key used to copy entries to your Address Book, Speed Dial Key, Send IM Key, and Call Forward key. Date/Time display The Avaya 1140E IP Deskphone shows the current date and time when the telephone is in an idle state. Directory Number (DN) This is a telephone number you enter to initiate a call, for example, (555) 555-5555.
Page 411 IP Deskphone and provides additional line appearances and feature keys. A maximum of three modules are supported. The Avaya 1120E/1121E IP Deskphone and Avaya 1140E IP Deskphone can have up to 54 additional line/ feature keys with three Expansion Modules. Feature Status Indicator...
Page 412 This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off. Message/Inbox This is a fixed key on your Avaya 1140E IP Deskphone that connects to your Call Inbox. Multiple Appearance Directory Number (MADN)
Page 413 Quit key This is a fixed key you use to exit an active menu. Ringback/ring tone This is a sound indicating that a call you make is ringing at its destination. Shift/Outbox This is a fixed key you can use to connect to your Call Outbox. Session Initiation Protocol (SIP) Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users.
Page 414 Terms you should know Visual Alerter/Message Waiting indicator This is an LCD or an LED signal that flashes to indicate that a message is waiting or when the ringer is on.
Page 415: Index
Index Symbols # Ends Dialing 67 Numerics 3-way calling 221 Action key 34, 211 Active Call features 210 Address Book 84, 162 Advance system features 304 Alphanumeric dialing 69 Answering a call 151 Audio key 35 Backlight Screensaver 92 Bluetooth wireless technology 124 Call Forward 266 Call Forward feature key program- ming 252...
Page 416 Index Expansion Module for Avaya 1100 Series IP Deskphones 243 External preemption 373 Feature interactions with MLPP Feature key auto-programming Feature key options 243 Feature key programming 244 Feature keys 19 Feature Status Indicator 199 Flash 357 Flash-Override 357 Friends feature 235...
Page 417 Navigation key 20, 44 Network Menu 316 Off-hook dialing 138 On hold 212 On-hook dialing 140 Outbox key 23 Outgoing call privacy 277 Park Call 232 Park Call retrieval 233 Prec soft key 360, 363, 366 Precedence alerting tone 367 precedence call display 367 precedence call display, redirected call 368...
Page 418 Index Visual Alerter 21, 354 Visual indicators 352 Voice Mail 27, 230 Volume adjustment 96 Volume control 19...

This manual is also suitable for:

1140e

Avaya NN43113-101 User Manual

Welcome

Regulatory and Safety Information

Using Your IP Deskphone

Accessing the IP Deskphone

Configuring the Avaya 1140E IP Deskphone

Adjusting the Display Screen Contrast

Making a Call

Receiving a Call

The Address Book

Call Inbox

Call Outbox

Instant Messaging

While on an Active Call

Additional Features

Multiuser

Advanced Features

Visual Indicators

Multi-Level Precedence and Preemption

Quick Reference

Third Party Terms

Terms You Should Know

Index

Quick Links

Related Manuals for Avaya NN43113-101

Summary of Contents for Avaya NN43113-101