Troubleshooting; Retrieve Log Files; Contact Polycom Support - Polycom Pano Administrator's Manual

Troubleshooting

Topics:
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Retrieve Log Files

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Contact Polycom Support

There are ways to troubleshoot if you experience issues with your Pano system.
Retrieve Log Files
You can download log files from the Pano system web interface.
Note: The date and time of the log entries display in GMT.
Procedure
1. Open a browser and enter the system IP address using the format https://10.11.12.13.
2. In the system web interface, go to Diagnostics > Logs.
3. Select Download system logs.
A dialog opens for you to specify how you want to open or save the .tgz file.
Contact Polycom Support
If you are not able to share content successfully and you have verified that the equipment is installed and
set up correctly, contact Polycom Support. Be prepared to provide the Pano system logs an details about
the issue you are experiencing.
Procedure
1. Make notes of any active alerts generated by the system, and any troubleshooting steps that you
have already tried.
2. Go to the Polycom Support
system logs and a description of the problem.
Polycom, Inc.
site and create a Problem Report ticket that includes the downloaded
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