1. Manuals
  2. Brands
  3. Polycom Manuals
  4. Projector Accessories
  5. RealPresence Capture Station Pro
  6. Administrator's manual

Polycom RealPresence Capture Station Pro Administrator's Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
ADMINISTRATOR'S GUIDE
Software 6.6 | February 2014 | 3725-03848-001 Rev B
®
RealPresence
Capture Station Pro
and Portable Pro Appliances

Advertisement

Table of Contents
loading

Related Manuals for Polycom RealPresence Capture Station Pro

Summary of Contents for Polycom RealPresence Capture Station Pro

  • Page 1 ADMINISTRATOR’S GUIDE Software 6.6 | February 2014 | 3725-03848-001 Rev B ® RealPresence Capture Station Pro and Portable Pro Appliances...
  • Page 2 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...

  • Page 3: Table Of Contents

    New Hardware Features ......................... 15 New Software Features in RealPresence Capture Station 6.6 ........... 15 Set Up Your RealPresence Capture Station Pro Appliance .. 16 What’s in the Box ....................16 Connect Your RealPresence Capture Station Pro Appliance ............ 17 Set Up Your RealPresence Capture Station Portable Pro Appliance ...................
  • Page 4 ® Polycom RealPresence Capture Station Pro Administrator’s Guide Activate Your RealPresence Capture Station Pro Software over the Internet ... 24 Activate Your RealPresence Capture Station Pro Software without an Internet Connection ......................25 Set Language Options .............. 28 Configure General Settings ............29 Configure the People Capture Source ..................
  • Page 5 Configure Web Content Publish Points ..............54 Configure the Upload Type ......................55 Configure the Publish Point Manually ..................58 Configure Your RealPresence Capture Station Pro for WMV VC-1 Smooth Streaming and iOS ..........60 Configure Publish Points for Smooth Streaming and iOS ......... 60 Manually Configure Publish Points for Smooth Streaming and iOS for RealPresence Media Manager and MSA ...........................
  • Page 6 Set up the EagleEye III Camera with the RealPresence Capture Station Pro Appliance ......................... 85 Connect Your EagleEye III Camera to the RealPresence Capture Station Pro Appliance ..85 Configure the EagleEye Settings in RealPresence Capture Station Software ......86 Set the Communication Port in Windows ..................
  • Page 7 Ports and Protocols ....................102 Polycom, Inc.

  • Page 9: About This Guide

    Who Should Read This Guide? System administrators and network engineers should read this guide to learn how properly to set up the RealPresence Capture Station Pro and Portable Pro appliances and software. This guide describes administration-level tasks and is not intended for end users.

  • Page 10: Typographic Conventions

    Also used to represent menu selections and text entry to the phone. Italics Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Polycom Support Web site and other reference sites. Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents.

  • Page 11: How This Guide Is Organized

    Perform a Factory Restore Reference Information Get Help and Support If you are looking for help or technical support for your RealPresence Capture Station Pro appliances or software, or related RealPresence products, the following types of documents are available at the Polycom Support Center: ...
  • Page 12 ® Capture Station Pro Administrator’s Guide Polycom RealPresence For support or service, please contact your Polycom reseller or visit support.polycom.com for software downloads, product document, product licenses, troubleshooting tips, service requests, and more. We are striving to improve the quality of our documentation, and we appreciate your feedback. Please send your e-mail to DocumentationFeedback@polycom.com.
  • Page 13 In the following sections, you will learn what’s new in the latest software release, how to set up and connect your RealPresence Capture Station Pro or Portable Pro appliance, and how to activate the software using the appropriate license key.

  • Page 14: Welcome To The Realpresence Capture Station Pro

    Portable Pro appliances. What’s New in Version 6.6 The RealPresence Capture Station Pro and Portable Pro appliances are new appliances that replace the outgoing RealPresence Capture Station SD, HD, and Mobile appliances. The Polycom RealPresence Capture Station Pro and Portable Pro appliances have been completely redesigned for simple, efficient installation, configuration, and integration with the Polycom RealPresence Media Manager solution.

  • Page 15: The Realpresence Capture Station Pro Appliances

    ● The People and Content Preview window is now resizable ● Support for the Polycom Eagle Eye III camera, including an integrated web remote in the People and Content Preview window ● Media Manager Wizard to guide you through configuring integration of RealPresence Capture Station software and RealPresence Media Manager software ●...

  • Page 16: Set Up Your Realpresence Capture Station Pro Appliance

    Set Up Your RealPresence Capture Station Pro Appliance This section shows you how to connect your RealPresence Capture Station Pro appliance to peripheral devices, your network, and a power supply. If you are setting up a RealPresence Capture Station Portable Pro appliance, see Set Up Your RealPresence Capture Station Portable Pro Appliance.

  • Page 17: Connect Your Realpresence Capture Station Pro Appliance

    Polycom RealPresence Connect Your RealPresence Capture Station Pro Appliance The following diagram and steps show you how to connect your RealPresence Capture Station Pro appliance. Connecting your RealPresence Capture Station Pro appliance To connect your RealPresence Capture Station Pro appliance: 1 Connect the supplied Mini USB keyboard with track pad to one of the USB ports.
  • Page 18 Note: Using Copy-protected Sources The RealPresence Capture Station Pro and Portable Pro devices will not accept copy-protected HDMI sources, commercial DVDs, commercial Blu-ray discs, video games, or the Apple MacBook Pro HDMI output as valid input sources. You will see only color bars when an HDCP-protected content source is connected to either the People or Content input.

  • Page 19: Set Up Your Realpresence Capture Station Portable Pro Appliance

    This section shows you how to connect your RealPresence Capture Station Portable Pro appliance to peripheral devices, your network, and a power supply. If you are setting up a RealPresence Capture Station Pro appliance, see Set Up Your RealPresence Capture Station Pro Appliance. What’s in the Box The RealPresence Capture Station Portable Pro includes the following hardware: ●...

  • Page 20: Connect Your Realpresence Capture Station Portable Pro Appliance

    RealPresence Connect Your RealPresence Capture Station Portable Pro Appliance The following diagram and steps show you how to connect your RealPresence Capture Station Pro appliance. Connecting your RealPresence Capture Station Portable Pro appliance To connect your RealPresence Capture Station Portable Pro appliance: 1 Connect the supplied Mini USB keyboard with track pad to one of the USB ports.
  • Page 21 RealPresence Note: Using Copy-protected Sources -Protected Sources The RealPresence Capture Station Pro and Portable Pro devices will not accept copy-protected HDMI sources, commercial DVDs, commercial Blu-ray discs, video games, or the Apple MacBook Pro HDMI output as valid input sources. You will see only color bars when an HDCP-protected content source is connected to either the People or Content input.

  • Page 23: Activate Your Realpresence Capture Station Pro Software License

    Activate Your RealPresence Capture Station Pro Software License Your RealPresence Capture Station Pro or Portable Pro appliance includes a free 90-day trial license. To continue using your appliance after 90 days, you need to activate the software license. The 90-day trial starts automatically when you start up your RealPresence Capture Station appliance the first time.

  • Page 24: Polycom Realpresence Capture Station Pro Administrator's Guide

    5 Enter the RealPresence Capture Station appliance serial number in the Serial Number field, and click Next. You can find the serial number on your RealPresence Capture Station Pro appliance on a sticker on the top-left of the appliance. You can find the serial number on your RealPresence Capture Station Portable Pro on a sticker under the bottom-left edge of the LCD display.

  • Page 25: Activate Your Realpresence Capture Station Pro Software Without An Internet Connection

    If you need to activate your RealPresence Capture Station Pro or Portable Pro appliance and the appliance is not connected to the Internet, you can export a machine code file and e-mail it to Polycom Support. A Support technician will generate the activation key and send it back to you.
  • Page 26 License and Product Activation page, log in to your Polycom account and follow the .c2v license activation procedure. A Polycom Support technician will generate a license file and e-mail it to you. Copy the product key file to the RealPresence Capture Station Pro or Portable Pro appliance.
  • Page 27 Once you configure all the settings, you can save a Settings File from the Advanced Settings screen, or load an existing Settings File created on any RealPresence Capture Station Pro 6.6 or 6.5 appliance or RealPresence Capture Station 6.0 appliance.

  • Page 28: Set Language Options

    To set the language: 1 Choose Edit > Language. 2 Choose your preferred language from the Choose a language drop-down list, as shown. 3 Choose your preferred locale from the Choose a locale drop-down list. 4 Click OK. Polycom, Inc.

  • Page 29: Configure General Settings

    People Capture Start with the People Capture page to select the video input device (the RealPresence Capture Station Pro’s capture card is selected by default), configure the aspect ratio to Auto-Detect, Standard, or Widescreen, configure advanced video and audio input properties, enable an EagleEye III camera, and enable and edit video thumbnail generation.

  • Page 30: Configure The People Capture Source

    Configure the People Capture Source Configure the People Capture source settings, including selecting the video device, setting the aspect ratio, and connecting to a Polycom Eagle Eye III camera, from the start screen. To configure the People Capture source: 1 From the start screen, choose Edit > Advanced Settings.
  • Page 31 Video Decoder, Video Decoder, Input Detect, Diagnostics, Closed Caption, Cropping and more. 7 If you are using a Polycom EagleEye III camera, in the EagleEye Options section, select the Display EagleEye Camera Controls in Sources Window check box. Polycom, Inc.

  • Page 32: Configure Video Thumbnails

    8 From the Communication Port drop-down list, select the com port you are using. For example, select COM 4. For more information, see Use the Polycom EagleEye III Camera with Your RealPresence Capture Station Pro Appliance. 9 In the Video Thumbnails section, select the Enable Thumbnail Generation check box.

  • Page 33: Set The Content Capture Source

    Set the Content Capture Source The device is the laptop or desktop computer from which screen images are captured by the RealPresence Capture Station Pro appliance. These images are combined with the video and audio sources in a presentation. To configure the Content Capture source: 1 From the start screen, choose Edit >...
  • Page 34 The Out-of-Band Sync Delay setting is the amount of time that Microsoft Expression Encoder uses to buffer and play content before receiving a synced slide while viewing a presentation. For best results, set the value to 60 seconds or 35 seconds for mobile. Setting the value to 0 seconds disables this feature. Polycom, Inc.

  • Page 35: Set Up Signal Detection For Live Signals

    Set Up Signal Detection for Live Signals If you are sending a live signal to the RealPresence Capture Station Pro appliance, you can set the appliance to detect the signal and prevent starting a presentation unless the live signal is present. If you clear the Enable Signal Detection check box, you can start a presentation with no signal present.

  • Page 36: Optimize The Capture Card Image Quality Settings

    4 On the Content Capture page, click the Properties button to open the Properties dialog. Configure Motion Detection The RealPresence Capture Station Pro appliance can determine when to capture the next slide in a presentation based on image change, mouse movement, or the changes in annotations. You can configure motion-detection settings such as capture delay, the type of change in the slide, and the sensitivity to changes.

  • Page 37: Customize, Edit, Or Delete Motion-Detection Profiles

    To add a new motion-detection profile: 1 From the start screen, choose Edit > Advanced Settings. 2 Under General, click Content Capture. 3 From the Motion Detection Profile drop-down list, click the Add button, as shown. Polycom, Inc.
  • Page 38 6 Click Save. Configuring custom settings in the Add Motion Detection Profile screen To edit and existing motion-detection profile: 1 On the Screen Capture page, from the Motion Detection Profile drop-down list, select a motion- detection profile to edit. Polycom, Inc.

  • Page 39: Configure Image Output Settings

    Configure the quality of the screen capture images that will be output to your web portal by setting the image output compression quality. To set the image output compression quality: 1 On the Content Capture page, in the Image Output Compression Quality section, use the compression slider to select the JPG compression you want. Polycom, Inc.

  • Page 40: Trim The Output Images

    3 Click Save when you are finished editing image output settings. Trim the Output Images You can trim unnecessary portions of the screen from screen captures. For example, you can trim out the task bar on the bottom of your desktop. Polycom, Inc.

  • Page 41: Create A Video-Only Presentation

    SL3.5 or PM3 skins, you can enlarge the video section. When you stream or play the presentation in the Media Manager Player skin, the skin will default to a video-only layout and no slides will be present. To create a video-only presentation: 1 Choose Edit > Advanced Settings. 2 Under General, click Content Capture. Polycom, Inc.

  • Page 42: Configure Project Options

    3 In the Capture Device section, from the Device drop-down list, select None. 4 Click Save. The RealPresence Capture Station Pro appliance will not capture content such as presentation slides or images over the Content channel. The Capture Device/Resolution displays as “None” on the Capture Sources screen.

  • Page 43: Enable The Web Controller

    RealPresence Capture Station appliance used to create the presentation. 5 Enter the Station ID, a unique ID assigned to each RealPresence Capture Station Pro appliance (see the following Admin Tip). Note that you cannot change the Station ID. To copy the Station ID...

  • Page 44: Enable The Telnet Controller

    2 Enter a Port number, or use the default number, 23. 3 Enter a User Name and Password of your choice. This user name and password will be used only for the Telnet Controller. 4 Click Save when you are finished editing Project Options. Polycom, Inc.

  • Page 45: Configure Project Saving Options

    2 To browse to an existing work folder, click the Find button and select the folder in the dialog shown next. Then click OK. 3 To create a new folder, in the Project section, click Create New Folder. Polycom, Inc.

  • Page 46: Configure Interface Options

    You can configure interface options such as the skin, chaptering, People Preview source, and breaks. Skin Options, Layouts, and Features RealPresence Capture Station software includes three skin options: ● Polycom PM3 skin ● Polycom SL3.5 skin ● Media Manager Player skin Each skin offers a choice of layout options and features that you can set before publishing a presentation.
  • Page 47 RealPresence Layout of the Polycom PM3 Skin The following figure shows the default layout of the Polycom PM3 skin and its available features. Default layout of the Polycom PM3 skin 1 Video player controls Play, stop, skip back, skip forward in the video and mute audio and control the audio volume.
  • Page 48 Capture Station Pro Administrator’s Guide Polycom RealPresence Layout of the Polycom SL3.5 Skin The following figure shows the default layout of the Polycom SL3.5 skin and explains its available features. Default layout of the Polycom SL3.5 skin 1 Video player controls Play/pause, skip back, skip forward in the video.

  • Page 49: Set The Skin

    Transcription tab Click to display the transcription results from RAMP. You need to enable RAMP metadata in the RealPresence Media Manager Admin Tool to display the Transcription tab. Set the Skin To set the skin: 1 Under General, click Interface Options. Polycom, Inc.

  • Page 50: Configure Chaptering

    Number Select Number if you want to display the Chapter number in the presentation. Chapter numbers will increment automatically at automatically or manually selected chapter breaks. Time Select Time if you want to display the elapsed time in the presentation as the chapter prefix. Polycom, Inc.
  • Page 51 2 Click Save. 3 On the Capture Sources screen, click the Capture Image button to take a screen capture and create a chapter during a presentation. To open the Capture Sources screen, from the start screen, click Show Sources. Polycom, Inc.

  • Page 52: Configure Break Options

    Only the break markers are inserted into the project. To configure break options: 1 On the Interface Options page, in the Break Options section, select the Enable Break In/Out (Main Screen) check box. 2 Click Save. Polycom, Inc.
  • Page 53 Capture Station Pro Administrator’s Guide Polycom RealPresence 3 On the RealPresence Capture Station start screen (shown next), during a presentation, mark the break-in and break-out points by clicking the Break and End Break buttons, respectively. Marking break-in and break-out points Polycom, Inc.

  • Page 54: Configure Your Realpresence Capture Station Pro For Web Content

    ● Secure FTP ● Polycom Media Services Agent (MSA) RealPresence Capture Station software enables you to create up to four publish points. Configure Web Content Publish Points To configure the web content publish point, set the web server URL, select an upload type, and enter the settings for the upload type you are using.

  • Page 55: Configure The Upload Type

    3 In the Port field, enter a port number or use the default setting of 21. 4 Select a Connect Type: Passive or Active. Configuring publish points for FTP 5 If the FTP server is behind a firewall, do the following: a Click the Firewall Options button. Polycom, Inc.
  • Page 56 2 In the UNC or Mapped Network Drive section, shown next, enter the path for the presentation folder in the Upload Path field.  Click the Find button to browse to an existing folder.  Click the Create New Folder button to create a new root folder for the presentation files. Polycom, Inc.
  • Page 57 The Directory path for the presentation folder 3 In the Port field, enter a port number or use the default setting of 22. 4 If the FTP server is behind a firewall, do the following: a Click the Firewall Options button. Polycom, Inc.

  • Page 58: Configure The Publish Point Manually

    (without using the Media Manager Wizard). For information on using the Media Manager Wizard, see Use the Polycom RealPresence Media Manager Wizard for the First Time. To configure the web content publish point manually for RealPresence Media Manager and MSA: 1 On the Publish Point page, in the Web Content Publishing section and to the right of Upload Type, select MSA.
  • Page 59 ® ® Capture Station Pro Administrator’s Guide Polycom RealPresence 4 Click Save. Polycom, Inc.

  • Page 60: Configure Your Realpresence Capture Station Pro For Wmv Vc-1 Smooth Streaming And Ios

    Single Stream If you want to stream video content for high bandwidth connections only  Multiple Stream If you want to stream video content for high, medium, and low bandwidth connections simultaneously 4 Select the Enable check box. Polycom, Inc.
  • Page 61 Server, or push, streaming assumes that a streaming server is listening at the appointed address. Streaming starts when the encoder sends the encoded video. If the connection is lost during the stream, the system will automatically try to reconnect. Polycom, Inc.
  • Page 62 In the Profile section, select a profile from the drop-down list. For example, if you are streaming HD content to iPad users from this publish point, select Widescreen Encoding: H.264 IIS Smooth Streaming iPad Cell. Click OK to save the settings and return to the Publish Point page. Polycom, Inc.

  • Page 63: Manually Configure Publish Points For Smooth Streaming And Ios For Realpresence Media Manager And Msa

    8 In the WMV VC-1 Smooth iOS Live and On-Demand Info section of the Publish Point page, enter the Live Stream URL and On-Demand URL. 9 Set the Upload Type. If you are streaming through a Polycom Media Services Agent (MSA), select MSA.
  • Page 64 ® ® Capture Station Pro Administrator’s Guide Polycom RealPresence 3 Click the Test MSA button to verify that the RealPresence Capture Station can connect to the location on the MSA. 4 Click Save. Polycom, Inc.

  • Page 65: Configure Your Realpresence Capture Station Pro For Windows Media

    RealPresence Encoder Control. 6 To configure a single publish point, select Single. To configure up to four streaming video publish points, select Multiple Publish Points. Configure each streaming publish point separately by clicking it in the tree under High Stream. Polycom, Inc.
  • Page 66 C:\Content\ is used. The archive collects the video capture and assembles all the files needed for the presentation locally on the RealPresence Capture Station appliance before they are published to the streaming servers. If you do not enable archiving, there will be no on-demand files to publish to the servers. Polycom, Inc.
  • Page 67 Click OK to save the settings and return to the Publish Point page. Selecting a profile 8 In the Windows Media Live and On-Demand Info section of the Publish Point page, enter the URLs for the live and on-demand streams. Polycom, Inc.

  • Page 68: Manually Configure Publish Points For Windows Media For Realpresence Media Manager And Msa

    ® Capture Station Pro Administrator’s Guide Polycom RealPresence 9 Set the Upload Type. If you are streaming through a Polycom Media Services Agent (MSA), select MSA. 10 Click Save. Manually Configure Publish Points for Windows Media for RealPresence Media Manager and MSA You can also stream content from a Polycom Media Services Agent (MSA) by configuring the publish points manually, without using the Media Manager Wizard.

  • Page 69: Configure Your Realpresence Capture Station Pro For Podcast Media

    Configure Your RealPresence Capture Station Pro for Podcast Media You can configure the RealPresence Capture Station Pro or Portable Pro appliance to stream on-demand podcasts. Podcasts stream audio content only. To set the publish points for streaming podcasts: 1 Choose Edit > Advanced Settings.
  • Page 70 RealPresence Capture Station appliance before they are published to the content servers.  Audience tab In the Target Bandwidth section, select a Bitrate from the drop-down list, as shown. Bitrates are in Kbps. Click OK to return to the Media Stream page. 6 Click Save. Polycom, Inc.

  • Page 71: Configure Security Settings

    You should configure at least one security profile with administrator permissions to enable security settings. Create a Security Profile You should create at least one security profile with administrator settings. To create a security profile: 1 Choose Edit > Advanced Settings. 2 From the list on the left, click Security. Polycom, Inc.
  • Page 72 5 In the Login section, enter a User Name and Password. 6 To associate an existing settings file with this security profile, click the Find button, select the settings (.set) file you want, and click Open, as shown in the following figure. Polycom, Inc.
  • Page 73 Selecting a .set file 7 In the Administrators/Presenters section of the Security page, shown next, click the Update button to update the field with the new security profile. 8 Click Save. This saves the current settings only for the open profile. Polycom, Inc.

  • Page 74: Save A Security Profile

    1 Choose Edit > Advanced Settings. 2 Click Security in the left pane. 3 Choose File > Save Settings File. 4 Enter a File name in the Save dialog, including the .set file extension, and then click OK. Polycom, Inc.

  • Page 75: Save And Load Settings Files

    Save and Load Settings Files Once you configure all the settings, you can save a settings (.set) file from the Administrative Settings dialog or load an existing .set file created on another RealPresence Capture Station Pro appliance. To save a settings file: 1 Choose Edit >...

  • Page 76: Integrate Your Realpresence Capture Station Pro With Realpresence Media Manager, Software Edition

    Station Pro with RealPresence Media Manager, Software Edition You can configure the RealPresence Capture Station Pro appliance to work with RealPresence Media Manager server using the new RealPresence Media Manager Wizard. The wizard will guide you through the process, from logging in to your RealPresence Media Manager server, to adding additional servers from which to stream your live and on-demand content.
  • Page 77 The On-Demand Server Profile automatically selects the same IIS Smooth Streaming Server Profile if that server profile is configured for on-demand playback in RealPresence Media Manager software. The default IIS Media Services Server Profile is configured for on-demand playback. Polycom, Inc.
  • Page 78 At the conclusion of the test, the RealPresence Capture Station software removes the entire presentation test from the RealPresence Media Manager software. Test your connection to the RealPresence Media Manager server by selecting the Presentation Test check box. Polycom, Inc.
  • Page 79 When all tests have been completed, a message is displayed and the presentation test is completely removed from the RealPresence Media Manager server, as shown next. Polycom, Inc.

  • Page 80: Edit The Realpresence Media Manager Wizard Settings After Configuration

    Polycom RealPresence 8 Click Finish. The Media Manager Wizard link on the RealPresence Capture Station Pro start screen will display “Media Manager Configured”. You can now schedule Polycom RealPresence Capture Station events using the RealPresence Media Manager software’s Admin Tool.
  • Page 81 Authentication screen. Edit the fields and click the Next button. 6 Select Configuration Complete (Save Settings) and click Finish. To perform a presentation test from the Configuration Summary screen: 1 On the Configuration Summary screen, select Perform Presentation Test. Polycom, Inc.
  • Page 82 RealPresence Media Manager software, as shown next. 3 After the presentation test is complete, you will be notified that all tests passed. Click Next. (Note that you can cancel the presentation test at any time by clicking Cancel.) All the presentation tests passed. Polycom, Inc.
  • Page 83 Configured by Media Manager. The WMV VC-1 Smooth &iOS page will also be gray, as shown. Unavailable settings are grayed out. 3 Click the Enable Manual Settings button to edit the publish points. You will see a warning dialog, as shown. 4 Click OK to confirm that you want to enable manual settings. Polycom, Inc.

  • Page 84: Control Your Realpresence Capture Station Appliance With Realpresence Media Manager

    Control Your RealPresence Capture Station Appliance with RealPresence Media Manager Once your RealPresence Capture Station Pro or Portable Pro appliance is integrated with your RealPresence Media Manager software, you can schedule, start, and stop RealPresence Capture Station presentations from the RealPresence Media Manager Admin Tool.

  • Page 85: Use The Polycom Eagleeye™ Iii Camera With Your Realpresence Capture Station Pro Appliance

    Set up the EagleEye III Camera with the RealPresence Capture Station Pro Appliance You need to connect your EagleEye III camera to the RealPresence Capture Station Pro or Portable Pro appliance and configure settings in the RealPresence Capture Station 6.6 software.

  • Page 86: Configure The Eagleeye Settings In Realpresence Capture Station Software

    You need to connect a separate audio source, such as a powered microphone, when using the EageEye III camera with the RealPresence Capture Station Pro or Portable Pro appliance. Connect the audio source to the 1/8” Audio jack next to the People input. The EagleEye III camera does not have audio capability.
  • Page 87 4 From the Communication Port drop-down list, select COM 4, as shown next. COM 4 is the default setting. Configuring the RealPresence Capture Station software for the EagleEye III camera 5 In the People Preview Source section, click the Properties button. 6 In the Properties dialog, click the Crossbar tab. Polycom, Inc.

  • Page 88: Set The Communication Port In Windows

    To display the Capture Sources window and check your configuration: » Click Show Sources on the RealPresence Capture Station Pro start screen. You will see a live image from the EagleEye III camera if it is connected and configured correctly.

  • Page 89: Use The Eagleeye Iii Web Controller

    RealPresence To control your Eagle Eye III camera: 1 With your Eagle Eye camera connected to the RealPresence Capture Station Pro appliance, open the Capture Sources window by clicking the Show Sources button on the RealPresence Capture Station Pro start screen.
  • Page 90 6 Assign the correct communication port by selecting COM 4 in the menu at the top of the remote user interface. 7 Click the buttons on the remote user interface to control the EagleEye III camera, as shown next. Polycom, Inc.
  • Page 91 EagleEye III web remote controls 1 Status message and com port selector 2 Zoom out and zoom in camera 3 Pan camera left or right, tilt camera up or down 4 Preset selector 5 Save preset and restore preset Polycom, Inc.

  • Page 92: Upgrade Realpresence Capture Station 6.5 Software

    To upgrade your existing system to RealPresence Capture Station 6.5 software, follow the steps in this section. Polycom recommends backing up users’ settings and any custom skins. Contact your authorized Polycom Support representative to determine your eligibility and obtain the necessary software product license keys before starting the upgrade procedure.

  • Page 93: Install Realpresence Capture Station 6.6 Software

    7 Complete the remaining steps in the InstallShield Wizard and click Install. The RealPresence Capture Station InstallShield Wizard pauses and the RealPresence Encoder Control InstallShield Wizard opens. Install Polycom RealPresence Encoder Control Software The RealPresence Encoder Control InstallShield Wizard opens automatically during the RealPresence Capture Station software installation process.

  • Page 94: Install The Realpresence Media Editor Software

    6 Complete the remaining steps in the RealPresence Media Editor InstallShield Wizard and click Install. Activate Your RealPresence Capture Station Software Product License Activate Your RealPresence Capture Station Pro Software License for information about how to activate your license on a new software installation. Polycom, Inc.

  • Page 95: Install Expression Encoder 4 Pro

    If you do not have an Internet connection, you can still activate Expression Encoder 4 Pro by phoning a Microsoft Product Activation Center. To activate Expression Encoder 4 Pro without an Internet connection: 1 Open Expression Encoder 4 Pro. Choose Help > Activate Expression Encoder. Polycom, Inc.
  • Page 96 Select Activate by phone and select a country from the drop-down list; then click Next. 3 Dial the number that is provided and click Next. 4 Follow the phone system instructions and enter the installation ID. 5 Click Next to complete the activation. Polycom, Inc.

  • Page 97: Perform A Factory Restore

    Once started, the factory restore process cannot be undone. You should perform a factory restore only if directed by a Polycom Support technician after all other available solutions have been attempted. The factory restore process deletes all data and configuration settings and returns the appliance to the software version it was originally shipped with.
  • Page 98 7 When you see the prompt, type CONTINUE and then press Enter. 8 At the next prompt, type YES and then press Enter. The RealPresence Capture Station Pro appliance will start the factory restore process. The process takes several minutes. When completed, your RealPresence Capture Station Pro appliance will be in the original factory state.
  • Page 99 Capture Station Portable Pro appliance, remove the Factory Restore DVD. If you restart the appliance with the Factory Restore DVD in the drive, you’ll see the error message “Windows failed to start. A recent hardware or software change might be the cause.” Remove the Factory Restore DVD and restart the appliance. Polycom, Inc.

  • Page 100: Getting Help

    Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

  • Page 101: Reference Information

    H.264 IIS Smooth Streaming SD 480p H.264 IIS Smooth Streaming HD 720p S-Video VC-1 IIS Smooth Streaming Low Bandwidth Camera/camcorder /DVD VC-1 IIS Smooth Streaming SD 480p H.264 IIS Smooth Streaming iPad, Mobile H.264 IIS Smooth Streaming SD 480p Polycom, Inc.
  • Page 102 Camera/camcorder /DVD Note: Using Copy-Protected Sources The RealPresence Capture Station Pro and Portable Pro appliances will not accept copy-protected HDMI sources, commercial DVDs, commercial Blu-ray discs, video games, or the Apple MacBook Pro HDMI output as valid input sources. You will see only color bars when an HDCP-protected content source is connected to the People or Content input.
  • Page 103 Capture Station Pro Administrator’s Guide Polycom RealPresence RealPresence Capture Station Ports and Protocols Component Protocol Port Description Capture Station Scheduling HTTP Capture Station to Component RealPresence Media Manager Server Capture Station Status HTTP RealPresence Media Manager Check to Capture Station Polycom, Inc.

Table of Contents