Pitney Bowes ADDRESSRIGHT DA950 Operator's Manual
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Pitney Bowes ADDRESSRIGHT DA950 Operator's Manual

Pitney Bowes ADDRESSRIGHT DA950 Operator's Manual

Pitney bowes inc. all in one printer user manual
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  • Page 2 Your printer may not have some of the features described in this book. Some features are optional and furnished at extra cost. AddressRight is a trademark of Pitney Bowes Inc. Windows is a trademark of Microsoft Corporation.

  • Page 3: Table Of Contents

    Getting Help ... 1-4 Ordering Supplies ... 1-4 The World Wide Web ...1-4 Phone Support ...1-4 Before You Contact Pitney Bowes..1-4 Important Safety Notes ... 1-5 Printer Parts and Locations ... 1-7 Feeder Parts and Locations ... 1-9 Chapter 2 Setting Up Your DA950 Printer Choosing a Location ...
  • Page 4 Contents 3. Set the Feed Angle ...3-5 4. Set the Feed Ramp Length ...3-5 5. Position the Side Guides ...3-6 6. Load Material ...3-7 7. Adjust the Media Thickness Knob ...3-8 8. Output Stacker ...3-9 9. Print a Test Piece ...3-9 10.
  • Page 5 Preventive Maintenance ... 5-7 Cleaning the Sensor ... 5-8 Cleaning the Exit Idler and Entry Rollers ... 5-9 Cleaning the Wipers ... 5-10 Cleaning the Transport Belts and Floor Assembly ... 5-10 Chapter 6 Troubleshooting Your Printer Problems and Solutions ... 6-2 Feed Problems ...
  • Page 6 Contents Using the Setup Menu ... A-16 1. Stop On Feed Err (Error) ...A-18 2. Feeder Signal ...A-18 3. Lines Per Address ...A-19 4. Line Termination ...A-19 5. Hex Dump Mode ...A-20 6. Language ...A-22 7. Transport Speed ...A-23 8. Postal Bundle Brk (Break) ...A-23 9.
  • Page 7 Chapter Overview This chapter explains what's in this guide, and tells you how to order supplies and where to get more information about using your DA950. In this chapter: Welcome to the DA950 Printer ...1-2 Using This Guide ...1-2 System Requirements ...1-3 Getting Help ...1-4 Ordering Supplies ...1-4 Important Safety Notes ...1-5...

  • Page 8: Overview

    Overview Welcome to The Pitney Bowes DA950 ink jet printer is used to print addresses, graphics and other information, on a wide the DA950 range of material of various sizes, construction and Printer composition. With the DA950 you can define the font, placement, print quality and barcode characteristics for your addresses.

  • Page 9: System Requirements

    Chapter 6, Troubleshooting Contains a list of possible prob lems and their so lu tions. Appendix A—Using the Control Panel Menus Explains the Main Menu, Setup Menu and Service Menu options available on the DA950 control panel. Appendix B—Specifications Provides hardware and material specifications. Your printer will run at its best when your material conforms to our specifications.

  • Page 10: Getting Help

    If you need to call the Customer Care Center, please have the following information at hand: Pitney Bowes has made it easier than ever to order sup- Ordering plies designed specifically for your printer. Just point your Supplies browser to www.pb.com/supplies...

  • Page 11: Important Safety Notes

    Do not remove covers. The machine covers serve to enclose hazardous parts. If the machine has been dropped or has otherwise had the covers stressed in any way, report this condition to your Pitney Bowes Customer Service Representative. To reduce the risk of fire and/or electrical shock, do not attempt to disassemble this machine.
  • Page 12 For best performance, use only Pitney Bowes approved supplied ink car tridg es and cleaners. health standards prescribed for your workplace or area.

  • Page 13: Printer Parts And Locations

    Printer Parts Before operating the printer, first become familiar with the components shown in this section. Many of these compo- and Locations nents are mentioned throughout the manual from setup to main te nance. Top Cover Transport Belts Entry Roller Assembly Print Head Holder Assembly (Bank B) Overview...

  • Page 14: Printer Parts And Locations

    Overview Printer Parts and Locations (continued) Parallel Port Universal Serial Bus Port Power Switch Teleco Connector...

  • Page 15: Feeder Parts And Locations

    Feeder Parts and Locations Feed Rollers Media Support Wedge Feed Ramp Assembly Feed Ramp Extension Media Support Wedge Feed Ramp Extension Feeder Locking Knob Wire Form Adjustment Slide Outer Fence Outer Belt Extension Fence Feeder Locking Knob Inner and Outer Belt Fences Feed Ramp Adjustment Bracket...
  • Page 16 Overview Feeder Parts and Locations (continued) 1-10 Media Support Wedge Feeder Locking Knob Inner and Outer Belt Fences Feeder Information Cable Assembly...

  • Page 17: Setting Up Your Da950 Printer

    Chapter Setting Up DA950 Printer This chapter explains how to unpack, assemble and connect your new printer. In this chapter: Choosing a Location ...2-2 Assembling the Printer ...2-3 1. Install the Feeder ...2-4 2. Install the Gas Shock ...2-5 3. Install the Side Guides ...2-6 4.

  • Page 18: Choosing A Location

    Setup Choosing a The following environmental considerations must be kept in mind when selecting a location for the Address Printer. Location Doing otherwise may affect the operation and performance of the Address Printer. 1. Place the printer close enough to the computer for the 2.

  • Page 19: Assembling The Printer

    • Remove the printer and feeder from the boxes they Assembling the Printer • Be sure to remove any accessories from the boxes. NOTE: Ensure that all packing materials (styrofoam, tape, etc.) have been removed from the exterior and interior of the printer and feeder. Once you've placed the printer and feeder in a suitable location, assemble the printer and feeder components in the following order:...

  • Page 20: Install The Feeder

    Setup Assembling 1. Install the Feeder A. Prop the printer cover the Printer (continued) B. Plug the feeder C. Lift the feeder and slide the tangs into the slots on open. information cable into the receptacle on the printer. printer. Push the feeder down until it locks into place. Slots to attach feeder...

  • Page 21: Install The Shock

    2. Install the Shock Assembling A. Insert the screw through the Printer (continued) B. Snap the shock onto C. Snap the other end of the shock onto the bolt inside the D. Push in the plastic end caps to lock the shock onto each the hole on the printer wall and secure with the bolt provided.

  • Page 22: Install The Side Guides

    Setup 3. Install the Side Guides Assembling Use the screws provided to attach the right and left side the Printer guides to the printer (continued) Installing the left side guide 4. Install the Feed Ramp A. Remove the quick B. Slide the wire form release pin at the bottom of the feed ramp.
  • Page 23 Assembling C. Line up the feed ramp the Printer (continued) D. Slide the media support on the feeder floor. Reinsert the quick release pin to lock the feed ramp in place. wedge onto the feed ramp. Setup...

  • Page 24: Connecting The Parallel Cable Or Usb Cable

    Setup 5. Connecting the Parallel Cable or USB Cable Assembling Use the parallel cable to the Printer connect the printer to a (continued) standard parallel port on your computer, or use a USB cable to cnnect the printer to a USB port on your computer.

  • Page 25: Connect The Power Cord And Turn On

    6. Connect the Power Cord and Turn ON Assembling A. Make sure that the the Printer (continued) B. Plug the power cord Parallel cable and power cord connections Once you've connected the cable, press the print er’s power switch to the “I” (ON) po si tion. The switch is located next to the power cord re cep ta cle.

  • Page 26: Install The Bulk Ink Assembly (Optional)

    Setup 7. Install the Bulk Ink Assembly (Optional) Assembling The bulk ink assembly can accomodate up to six ink reser- the Printer voirs. (continued) A. Assemble the bulk B. Slide the bulk ink 8. Install the Print Cartridge(s) The printer uses Print Cartridges which you must now install before you can print.

  • Page 27: Printer Basics

    Chapter Printer Basics In this chapter you'll learn about key fea tures of the DA950 printer and how to ad just it to meet the re quire ments of your material. In this chapter: Setting Up A Job ...3-2 1. Set the Separator Gap ...3-2 2.

  • Page 28: Setting Up A Job

    Basics Setting Up A Setting up a print job means adjusting the printer to ac- com mo date the width, height, thickness and weight of your ma te ri al. There are two things that determine how reliably your printer feeds: the setup adjustments and the quality of your material.
  • Page 29 Setting the Proper Feed Gap Setting A. Unlatch and lift the Up A Job (continued) B. Place a sample piece C. Move the Lock Lever to the central position so that the Tips for Setting the Separators • The blue hex nut has six (numbered) settings. When •...

  • Page 30: Center The Feed Ramp Under The Material

    Basics 2. Center the Feed Ramp under the Material Setting A. Loosen the Wireframe Up A Job (continued) B. Place a sample piece Clamp Knob. of ma te ri al in the feed area, up against the rear wall. Center the feed ramp under your sample piece of material.

  • Page 31: Set The Feed Angle

    3. Set the Feed Angle Setting The feed angle of the feed ramp depends on the type of Up A Job material you're running: (continued) • Heavy material: adjust to a low angle • Standard material: adjust to the center (45 degree •...

  • Page 32: Position The Side Guides

    Basics 5. Position the Side Guides A. Place a sample piece or B. Slide the side guides trial stack of material in the input area. until they almost touch the stack of material. Check that there's about 1/16 inch (1.5mm) clearance between the guides and the stack.

  • Page 33: Load Material

    Setting 6. Load Material Up A Job Once your printer is set up, you can load material and make a test print. (continued) To avoid misfeeds, follow these instructions: A. Make sure the input area is free of dust and other B.

  • Page 34: Adjust The Media Thickness Knob

    Basics 7. Adjust the Media Thickness Knob Setting The media thickness knob sets the distance between the Up A Job Print Heads and the material. Use it to compensate for (continued) different material thicknesses and to increase clarity of the printing.

  • Page 35: Output Stacker

    8. Output Stacker An optional high capacity power stacker is available for your printer. Contact Pitney Bowes for more information. 9. Print a Test Piece A. Make sure material is loaded properly. (Or you can use B.

  • Page 36: Set The Print Head Position

    Basics 10. Set the Print Head Position Setting The final step is to adjust and locate the bank of Print Up A Job Heads over the media where the images/graphics or text is (continued) going to be printed. A. Lift the main cover. B.

  • Page 37: Adjust The Takeaway Roller Tension

    Setting 11. Adjust the Takeaway Roller Tension The takeaway roller can be adjusted to one of seven ten- Up A Job sion settings. (continued) A. Lift the printer cover. B. Grasp the blue adjustment lever and pull it out of its C.
  • Page 38 Basics...

  • Page 39: Using The Da950 With Your Computer

    Chapter Using the DA950 with Your Computer This chapter includes instructions for in stall ing the DA950 printer driver, selecting the printer from a computer application, and using the DA950 printer driver. In this chapter: Installing the Printer Driver ...4-2 Selecting the DA950 Printer From a Windows Application ...4-3 About Envelope Designer™...

  • Page 40: Installing The Printer Driver

    Using the Printer with Your Computer In stall ing the Before you can use your printer with your computer, you must install the DA950 printer driver. The driver gives your Print er Driver computer information about the printer you're using, and tells the printer about the settings you want to use in your print job.

  • Page 41: Selecting The Da950 Printer

    Using the Printer with Your Computer The following steps explain how to select the DA950 printer Selecting from a Windows software application. The steps are similar the DA950 for most applications. You can also refer to your applica- Printer From tion's documentation for specific instructions on installing a Windows printer drivers and selecting printers.

  • Page 42: About Envelope Designer™ Plus

    1. From the Start Menu, select Settings. Making the DA950 the 2. Click on Printers. Default Print 3. Right Click on the Pitney Bowes DA950 Driver 4. Click on Set as Default Printer. A check Accessing the 1. From the Start Menu, select Settings.

  • Page 43: The General Tab

    Using the Printer with Your Computer The General This is the printer properties window as it appears in the Windows 2000 and XPS environments. The window dis plays information about your printer and allows you to enter its location and any comments. Click on Print Test Page to test printer operation.

  • Page 44: Printing Preferences

    Using the Printer with Your Computer Printing Preferences The Paper Tab The Paper tab options allow you to select the envelope size and to identify the way the envelope will enter the printer. Paper Size This refers to the size of the envelope you plan to use for your mailing.
  • Page 45 Using the Printer with Your Computer Orientation Orientation refers to the way the envelope is placed in the printer. There are two orientation options: • Normal - The envelope is placed vertically in the printer feeder tray with the flap side down and the top fold of the envelope resting against the side of the feeder wall.

  • Page 46: The Feautures Tab

    Using the Printer with Your Computer Printing Preferences (continued) The Feautures Tab The Features tab options allow you to set a feed delay, select the printing quality, and turn on memory overlay. Feed Delay Use the Feed Delay feature to increase (or decrease) the time between the printing of envelopes.
  • Page 47 Using the Printer with Your Computer Print Quality The Print Quality feature al- lows you to select a setting to meet your needs. The higher the number of dots per square inch, the better the quality, but the slower the printing will be. A higher print quality requires more printing and drying time and uses more ink.

  • Page 48: The Advanced Tab

    Using the Printer with Your Computer Printing Preferences (continued) The Advanced Tab Settings in the Advanced tab provide a means to pause the envelope feeding at certain points in the printing process. Options include: Pause on Tray Break This option allows you to remove printed envelopes desig- nated for a given tray from the printer and place them into the tray.

  • Page 49: Printer Maintenance

    Chapter Printer Maintenance This chapter describes the procedures you should perform to keep your print er run ning trouble- free. In this chapter: Replacing the Print Cartridges ...5-2 Prolonging the Life of Print Cartridges ...5-6 Cleaning ...5-7 Preventive Maintenance ...5-7 Print Quality Problems ...5-7 Cleaning the Sensor ...5-8 Cleaning the Exit and Entry Idler...

  • Page 50: Replacing The Print Cartridges

    Printer Maintenance Replacing Removing Old Print Cartridges the Print Cartridges When the Ink indicator shows 5% or lower, the Print Car- tridges are nearly empty and have to be changed soon. The On Line indicator will flash to remind you of the situa- tion.

  • Page 51: Installing New Print Cartridges

    Replacing Installing New Print Cartridges 1. Make sure the printer is OFF LINE. With the printer on, the Print Cartridges (continued) 2. Lift the main cover. 3. Remove the Cartridge 4. Gently remove both 5. Raise the latch all the Printer Maintenance press the On Line key until the indicator light above the key goes out.

  • Page 52: Removing The Old Bulk Ink Cartridges

    Printer Maintenance Replacing 6. Push down on the ink cartridge until it is seated on the the Print Cartridges 7. Press down the blue latch to lock the ink cartridge in (continued) 8. Repeat this process to load the other ink cartridges. NOTES: •...

  • Page 53: Installing New Bulk Ink Cartridges

    Replacing Installing New Bulk Ink Cartridges The bulk ink tray can hold up to six bulk ink cartridges; the Print one to hook up to each of the six print heads. Cartridges 1. Stack the bulk ink (continued) 2. Route (up to three 3.

  • Page 54: Prolonging The Life Of Print Cartridges

    Printer Maintenance Prolonging Included in the Accessories are Cartridge Capping Assem- blies. These are designed to enclose the Print Cartridge the Life nozzles. Proper use of the Cartridge Capping Assemblies of Print helps to maintain good print quality and prevents ink from Cartridges drying and clogging the Print Cartridge nozzles.

  • Page 55: Print Quality Problems

    Preventive The Pitney Bowes DA950 Ink Jet Printer is designed for trouble- free service with a minimal amount of care. You Maintenance should schedule regular cleaning of the items covered in this chapter. Cleaning Print Quality If print quality is unacceptable, try the following: •...

  • Page 56: Cleaning The Sensor

    Printer Maintenance Cleaning the With use, a film and/or dust builds up on the eye of the sensor causing misfeeds of media. Periodically use com- Sensor pressed air to blow dust from the sensors. For caked on dust use a Q-tip to remove the dust from the eye of the sensor.

  • Page 57: Cleaning The Exit Idler And Entry Rollers

    Cleaning the From normal operations of the printer the Exit Idler Roll- ers and Entry Rollers will accumulate a buildup of ink, Exit Idler and wax, etc. which will require removal or the idlers will leave Entry Rollers marks on the media. Use water to dampen a soft cotton cloth to remove the ink from the rollers.

  • Page 58: Cleaning The Wipers

    Printer Maintenance Cleaning the The wipers beneath the banks of print cartridges will, over time, pick up ink, wax, clay and other material from the Wipers media it touches. Once enough of this material accumu- lates on the wipers, it will leave marks or smears on the media.

  • Page 59: Troubleshooting Your Printer

    Chapter Trou ble shoot ing Your Printer This chapter lists some common printer problems and offers suggestions on how to fix them. In this chapter: Problems and Solutions ...6-2 Feed Prob lems ...6-2 Print Quality Problems ...6-3 Interface Problems ...6-6 Motor Problems ...6-6 Other Problems ...6-6...

  • Page 60: Problems And Solutions

    Troubleshooting Your Printer Problems and Before calling Pitney Bowes or your Local Rep re sen ta tive, look for your problem below. If you can solve the problem Solutions yourself, you will be able to resume printing sooner. Feed Problem...

  • Page 61: Print Quality Problems

    Troubleshooting Your Printer Problem Reason: Solution: Reason: Solution: Reason: Solution: Reason: Solution: Print Quality Problem Prob lems Reason: Solution: Multifeed (feeds doubles) or skewing Separator (H-block) not set correctly. Also ramp set incorrectly. Adjust H-block to thickness of material. See page 3-3.

  • Page 62: Print Quality Problems

    Troubleshooting Your Printer Print Quality Problem Problems Reason: (continued) Solution: Problem Reason: Solution: Problem Reason: Solution: Grey or Light Print–Black Ink Ink supply is low, or media thickness knob is set too high. Check adjustment of the media thick ness knob (page 3-8).
  • Page 63 Turn off bolding in software and/or turn bold selection in printer menu OFF. See Appen- dix A for instructions. If prob lem still exists, call Pitney Bowes for service. Addresses "Walking" Incorrect Address Setup. Count carriage returns and line feeds and adjust Lines Per Address to the same num- ber.

  • Page 64: Interface Problems

    Cycle power (turn printer off, then on). Motor Turning but no Feed Roller Move- ment Mechanical problem. Call Pitney Bowes for Service. Out of Memory The printer can run out of memory when downloading fonts or graphics. This generally means you’re trying to use a graphic (artwork) that’s too big or you have...
  • Page 65 Troubleshooting Your Printer Other Problem Problems Reason: (continued) Solution: Reason: Solution: Reason: Solution: Reason: Solution: Reason: Solution: Paper Out or Paper Jam Input area is empty. Refill the input area. H-Block separator not adjusted correctly. Adjust the H-Block to the thickness of the material you're running.
  • Page 66 Troubleshooting Your Printer...

  • Page 67: Using The Control Panel Menus

    Appendix Using the Control Panel Menus Use the printer menus to control how your printed material looks. This appendix de scribes each menu and its options. In this appendix: Using the Control Panel ... A-2 Using the Menus ... A-3 Using the Main Menu ...

  • Page 68: Using The Control Panel

    Printer Menus Using the Control Panel Use the buttons on the control panel to get to the printer menus, define the print options, run a print job, and turn the printer on line and off line. If you’ve in stalled the DA950 printer driver on your com- puter, you’ll normally per form these actions from within the ap pli ca tion you’re using to set up your envelope layout.

  • Page 69: Using The Menus

    Using the Control Panel (continued) Using the Menus This Button... Does This... Enter Press to select the currently dis- played menu option. When in a menu, press to scroll for- ward through the menu options. When in a menu, press to scroll back- wards through the menu options.

  • Page 70: Printer Menus

    Printer Menus Using the Menus (continued) To select an option: 1. Press the On Line button until the indicator goes out (showing the printer is Off Line). 2. To access the Main Menu, press the Menu button. To access the Setup Menu, press and hold the Menu button for two (2) seconds until SETUP MENU is displayed.

  • Page 71: Using The Main Menu

    Using the Main Menu The Main Menu options are: 1. Address Layout 2. Print Quality 3. Font 4. Barcode 5. Address Recovery 6. Clear Counter 7. Job Settings 8. Conveyor Time 9. Image Overlay 10. Purge Print Head 11. Reset Ink Counter NOTE: The settings you define in a Windows™...

  • Page 72: Using The Main Menu

    Printer Menus Using the Main Menu (continued) NOTE: If Orienta- tion is set to Invert- ed, Address Layout option A will be “Distance to right”. Main Menu 1. ADDRESS LAYOUT 2. PRINT QUALITY 3. FONT 4. BARCODE 5. ADDRESS RECOVERY 6.
  • Page 73 Using the Main Menu (continued) 1. Address Layout Use the Address Layout option to set up the way an ad- dress appears on the printed material. Define the following options from this menu: A. Distance from Left/Distance to Right • Distance from Left.
  • Page 74 Printer Menus Using the Main Menu (continued) 1. Address Layout (continued) B. Dis tance from Top This menu item allows you to change the position of the record without moving the bank of Print Cartridges. The printer achieves this by reducing the available area used for printing.
  • Page 75 Using the Main Menu (continued) 2. Print Quality This option changes the number of dots sprayed to print characters or graphics on the media. Changing the amount of ink sprayed also affects how fast the Trans- port Belts are capable of running. The display will show the new item whenever the Print Quality is changed.
  • Page 76 Printer Menus Using the Main Menu (continued) A-10 3. Font Selection The DA950 has 12 internal fonts. All fonts are scalable from 4 to 30 point size, in 5 width settings, and can be printed in regular, bold, italic and outline style. The DA950 also sup ports down load ed fonts.
  • Page 77 Using the Main Menu (continued) 4. Barcode Use this option to print a USPS barcode. The options on this menu are: A. Location, B. 5 Digit On/Off, and C. Bar Width. A. Location Use this option to print the barcode above or below the address, or to stop printing the barcode.
  • Page 78 Printer Menus Using the Main Menu (continued) A-12 5. Address Recovery Use this option to direct the printer’s memory to go back a certain number of addresses when an error occurs in order to reprint the address. The options on this menu are: A.
  • Page 79 Using the Main Menu (continued) 6. Clear Counter Clear Counter should be selected before you start a new printing batch. This resets the counter on the display to zero. For instructions how to use the menus and select an op- tion, refer to page A-4.
  • Page 80 Printer Menus Using the Main Menu (continued) A-14 8. Conveyor Time This setting can only used if the model of conveyor stacker being used supports this function. This item in- creases the length of time the stacker will stay on. It can be set from 0.00 to 2.00 seconds.
  • Page 81 Using the Main Menu (continued) Press Enter when a new cartridge is installed to reset percentage to 100% 10. Purge Print Head This menu item is used to clean the ink jet cartridge nozzles. The purge process fires all the ink jet nozzles onto a piece of media to dislodge and clear any dried ink on the print nozzles.

  • Page 82: Using The Setup Menu

    Printer Menus Using the Setup Menu A-16 To access the Setup Menu, the printer must be OFF LINE. If the printer is ON LINE, press the On Line but- ton once so the indicator above the button turns off. Then, press and hold the Menu button for two seconds to display the Setup Menu.
  • Page 83 Using the Setup Menu (continued) NOTE: To print a list of the Main Menu and Setup Menu settings, press the Test button when ROM REV is displayed. Setup Menu 1. STOP ON FEED ERR 2. FEEDER SIGNAL 3. LINES PER ADDRESS 4.
  • Page 84 Printer Menus Using the Setup Menu (continued) A-18 1. Stop On Feed Err (Error) Use this option to stop the printer from feeding more media when an error occurs. Otherwise the printer will continuously feed media until the record is accurately printed before continuing onto the next record.
  • Page 85 Using the Setup Menu (continued) 2. Feeder Signal (continued) D. On/Quick Off This option turns on a signal whenver one or more reocrds are in the buffer to be printed. The signal is turned off once the sensor detets the piece to print the last record of the buffer on.
  • Page 86 Printer Menus Using the Setup Menu (continued) A-20 5. Hex Dump Mode The information provided here is for those of our cus- tomers who are technically inclined. The Hex Dump Mode option causes the printer to print all com mands and data it receives from the computer in a hexa dec i mal format.
  • Page 87 Using the Setup Menu (continued) 5. Hex Dump Mode (continued) You should keep a record of these setups and the num- ber you assigned. You can press the Test button to print out the current menu settings. NOTE: If your printer is attached to a computer, use this menu to configure your printer so it is compatible with your com put er’s setup.
  • Page 88 Printer Menus Using the Setup Menu (continued) A-22 6. Language The DA950 has several language sets installed. The options on the language menu are: A. Symbol Set; B. Inch/Millimeter; C. Menu Language. A. Symbol Set The symbol set contains the International Standards Or- ganization (ISO) character set substitution tables.

  • Page 89: Postal Bundle Brk (Break

    Using the Setup Menu (continued) 7. Transport Speed Select this item to slow down the transport of the me- dia to increase drying time for the ink and assist in the handling and sorting of the media by decreasing the throughput.
  • Page 90 Printer Menus Using the Setup Menu (continued) A-24 8. Postal Bundle Brk (Break) (continued) B. Break Character This option sets what character the printer must receive before it will momentarily halt working. The list of charac- ters to select from are: ! ”...

  • Page 91: Pre-Purge

    Using the Setup Menu (continued) 9. Pre-Purge Use this option to keep the print heads from drying out and to clear the inkjet nozzles automatically while oper- ating the printer. A. Purge at Start If you have long breaks of twenty seconds or more before starting another batch of records, this option will purge on the first piece before printing the records.

  • Page 92: Feed Gap

    Printer Menus Using the Setup Menu (continued) A-26 10. Feed Gap Two settings are available to modify how the printer reacts. Use this option to help when feeding very glossy media or short media. A. Selectable Gap This item increases the gap or space between pieces of media as they are fed through the printer.

  • Page 93: Print Head Size

    Using the Setup Menu (continued) 12. Print Head Size Enable this option for the printer to keep track of the ink usage correctly for the type of ink supply you are using. Select the type of Print Cartridge being used with the printer.

  • Page 94: Using The Service Menu

    ‘Adjust Print’ function. (The other two functions available—"Test Sys- tem" and "Test Display"— are primarily intended for use by a Pitney Bowes Service Representative.) 1. Adjust Print Use this function to adjust the alignment of the three print cartridges if ‘stepped’...
  • Page 95 Using the Service Menu (continued) 1. Adjust Print (continued) In this example, the crooked line in the center indicates Print Cartridge No.3 has to have the printer perform a vertical print adjustment. The example shows Print Car- tridge No.3 is too high. Scroll through the Adjust Print menu options until the HEAD 3 UP DOWN option is displayed on the LCD panel.
  • Page 96 Printer Menus Using the Service Menu (continued) A-30 1. Adjust Print (continued) When a line of print is split apart, or the left edge of a block of lines don’t line up with the left edge of the other lines, the Print Cartridges have to be synchronized horizontally.
  • Page 97 Using the Service Menu (continued) 1. Adjust Print (continued) Scroll through the Adjust Print menu options until the HEAD 2 SIDE TO SIDE option is displayed on the LCD panel. Select this menu item to change the settings. Press the – button to scroll the values down and move Head 2 left.
  • Page 98 Printer Menus Using the Service Menu (continued) A-32 1. Adjust Print (continued) I. Bank A to Sensor/Bank B to Sensor • Bank A to Sensor - Use this option to set the distance between the sensor and the first head in Bank A.

  • Page 99: Test System

    Using the Service Menu (continued) 2. Test System Use this option to check the mechanical and/or electrical operation of the DA950. Once you have selected Test System from the Service Menu, press Enter. The printer will enter test mode. • Press the + button to increase motor speed. •...
  • Page 100 Printer Menus A-34...

  • Page 101: Da950 Specifications

    Appendix DA950 Specifications This Appendix contains detailed hardware and material specifications for the DA950 printer. In this Appendix: Equipment Specifications ... B-2 Material Specifications ... B-5...

  • Page 102: Equipment Specifi Cations

    Fuse Type: 2 x 2 Amp Slow-Blow Power Consumption: 126 Watts, 430 BTU/hr. Agency Approvals Pitney Bowes certifies that the Address Printer complies test ed in a typ i cal con fig u ra tion. Interface Centronics Parallel and USB...
  • Page 103 Equipment Specifications (continued) Print Modes/Print Resolution • Super Draft: 600 x 150 DPI • Draft: 600 x 200 DPI • Letter: 600 x 300 DPI • Executive: 600 x 600 DPI Resident Fonts Courier, Sans Serif, Roman, Baxter, Dingbat, Hancock, Marina, Quincy, Silicon, Springer, Stencil, and Windmill.
  • Page 104 Operator position: no more than 65 dBa referenced to 20 µpa. Recommended Usage Pitney Bowes has tested this machine under many differ- ent conditions, and recommends that you do not exceed the usage levels specified below: • Typical monthly usage is 500,000 pieces. Maximum •...
  • Page 105 Material Specifications Approved Media The paper types listed below are approved for use with the DA950 Printer. Please note that the di men sion al limits above apply in all cases, and that all media (flats, envelopes, postcards, catalogue envelopes, etc.) must be without windows, unstuffed and unsealed.

  • Page 106: Material Specifications

    Specifi cations Material Specifications (continued) Name #6-1/4 #6-1/2 #6-3/4 #8-1/2 #5-1/2 #7-3/4 #8-5/8 Monarch be tabbed per postal regulations. 1/2 and tri-folds must be machine produced. A catalog may consist of multiple pages bound by ad- hesive or tabs on the feed edge or at 90 degrees with respect to the feed edge.

  • Page 107: Glossary

    Appendix Glossary This Appendix contains a glossary of terms related to your Address Printer and Computer.
  • Page 108 Glossary Cable Wires that carry the information between the computer and the printer. Centronics parallel interface A device for connecting printers and other peripheral devices to a computer. It transmits a full byte at a time. Character A printable letter or symbol. Character height The height of a uppercase letter.
  • Page 109 Glossary Double feeding A condition in which two or more pieces of media feed at the same time or with- out separation. See dots per inch. Draft quality A lower print resolution which saves ink and allows faster printing of a document. Drivers A file used by the computer’s software to communicate commands and informa- tion that the printer needs to layout and print a document.
  • Page 110 Glossary Internal test address message The preprogrammed Address that is printed when the Test button is pressed. Interface cable The cable that connects the printer or other device to the computer. Interface connector The connectors on both ends of the interface cable that insert into the interface ports.
  • Page 111 Glossary PCL commands A standard printer language of commands to access printer features or options. Point size A measurement standard for the height of a printed character. One point equals one seventy-second of an inch. Port See Printer Interface Port. Postal regulations Rules and guidelines set up by the Postal Authority for mail.
  • Page 112 Glossary Subdirectory A directory within a directory (or a folder within a folder). Troubleshooting The process of isolating and correcting a problem. Universal Serial Bus (USB) A communications protocol for connecting printers and other peripheral devices to a computer. This protocol supports automatic device detection for "plug and play"...

  • Page 113: Index

    Index...
  • Page 114 Index Addresses "Walking" 6-5 Address Smudging 6-4,6-5 Approved Media B-5 Assembling the Printer 2-3 Barcode A-11 Options, Setting with Menu A-11 Bold Type Unwanted 6-5 Bulk Ink installing cartridges 5-5 removing cartridges 5-4 Cables, Printer Connecting 2-8 Recommended types and length 1-3 Cartridge Fonts B-3 Cleaning...
  • Page 115 Ink Jet Cartridge Installing 2-10,5-2,5-3 Installing Ink Jet Cartridge 2-10,5-2,5-3 Installing the Printer Driver 4-2 Interface Centronics Parallel B-2 Interface Problems 6-6 Paper 6-7 Letter Print Quality A-9 Light Material 3-5 Light Print 6-4 Line Spacing A-8 Loading Material 3-7 Location, Choosing, for printer 2-2 Main Menu Options Address Layout A-7...
  • Page 116 Index memory overlay 4-9 Parts and Locations 1-7 preferences 4-6 print quality 4-9 properties window 4-5 Printhead Purging 5-7 Printhead/InkJet Cartridge B-4 Printing Light 6-4 Not Sharp 6-4 Print Driver accessing 4-4 installing 4-2 making DA950 the default 4-4 Print Head Position, Setting 3-10 Print Modes (Print Resolution) Available B-2...
  • Page 117 Printing 3-9 Throughput B-3 Troubleshooting 6-1 Addresses "Walking" 6-5 Address Printing is not Sharp 6-4 Address Smudging 6-4,6-5 Intermittent Feed 6-2 Motor Turning but no Feed Roller Move- ment 6-6 Multifeed (Feeds Doubles) 6-3 No Communications; Printer Does Not Respond 6-6 No Print 6-3 Out of Memory 6-6 Paper Out or Paper Jam 6-7...

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