Inoperable Printer Troubleshooting; The Printer Is Not Responding To The Print Command; The Printer Is Not Responding To A Print Command Due To Incorrect Setup - Xerox WorkCentre 3210 Service Manual

General Troubleshooting

Inoperable Printer Troubleshooting

The Printer is Not Responding to the Print Command

The Printer is Not Responding to a Print Command due to Incorrect Setup

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The printer is On, but not operating in print mode.
1. Check that the computer and the printer are properly connected.
a. Reconnect the cable(s) if not properly connected.
b. Replace the cable(s) if damaged.
2. The printer does not print from Windows environment.
a. Check that the printer driver is set up correctly, the correct port is
selected, and Use On-line is selected in the driver.
b. If the printer driver is properly set up, try printing a test page from the
driver properties.
c. Check on which program is not printing.
d. If no applications can print, open Notepad and send a print job using
Notepad.
e. If the problem is within a single application, adjust the printing
properties within that program.
f. If changing the properties in the application print dialog box does not
solve the problem, uninstall and reinstall new printer driver.
After receiving a print command, there is no response from the printer.
1. Ensure there is sufficient host hard disk space for the spool files created
during printing.
a. The message "insufficient printer memory" means there is a hard disk
space problem on the host, rather than a printer RAM problem. Free
up disk space on the host hard disk.
2. The error occurs even though there is plenty of hard disk space.
a. The connection or communication between the printer port and the
computer is incorrect.
b. Verify the cable is properly connected and configured for printing.
Make sure the CMOS settings are correctly set for the printer port.
Select:
ECP which supports 12-bit data transfer or
SPP which supports 8-bit data transfer.
3. Reboot the printer.
a. If the regular fonts are not printing, the cable or the printer driver
could be defective.
b. Turn the computer and printer Off and back On.
c. Send a print job. If the regular fonts are not printed again, replace the
cable.
WorkCentre 3210/3220 Multifunction Printer Service Manual