Using Goldmine '95 With Stratalink - Toshiba strata CT Installation & Maintenance Manual

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Figure 9-21
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Using Goldmine '95 with StrataLink

Strata CT I&M Manual October 2000
Show Events
The Show Events menu opens a Debug Events screen which shows real-time events as they
occur. The Display option on this window allows you to choose which event you will
monitor. This window can be kept open while other activities and functions are performed.
Debug Events Screen
Goldmine '95 for Microsoft "Windows" is a powerful contact management PC application
that adds important functions to your telephone system. It works well with a Strata CT
system when used with StrataLink as a TAPI compatible middleware to provide database
lookup and "screen-pop" features.
When using Goldmine '95, understanding its capabilities and limitations are important for
proper use. The purpose of this bulletin is to assist you in understanding how to install, set
options, and use Goldmine '95 as a TAPI application with the Strata CT system.
This application's bulletin provides ideas for linking Goldmine '95 to the Strata CT system,
but always consult your Goldmine manuals when customising Goldmine for your
application. This bulletin only supplies ideas and set-up parameters to create an interface for
linking the telephone network information with the Goldmine database. For more in-depth
information on the features, capabilities and settings for Goldmine you should consult the
supplier or manufacturer of the software.
Linking Goldmine '95 to the Toshiba StrataLink
The Goldmine '95 contact management software package, used with the StrataLink utility,
can efficiently integrate with the Toshiba TAPI Service Provider. For outgoing calls,
Goldmine '95 receives the dial string sent by Goldmine '95 and relays the number to the
StrataLink/ TAPI Service Provider. For incoming calls, TAPI messages are sent to StrataLink
from the Toshiba TAPI Service Provider. StrataLink applies the conditions and filters to this
event and creates an action with Goldmine '95 which causes Goldmine '95 to locate the phone
database number and display any matching entries, commonly referred to as a "screen-pop".
Computer Telephony Integration
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