Toshiba strata CT Installation & Maintenance Manual page 238

Peripheral Installation
Built-in Auto Attendant ACD Applications
The CT built-in Auto Attendant can function with Automatic Call Distribution (ACD) groups
in two ways (see
N
N
Note
H
C
Flowchart 6-1
Digital Announcer Auto Disconnect
The CT built-in AA automatically disconnects digital announcers immediately after the
caller(s) dials a digit and are routed to a selected destination. Thus, the announcement device
does not have to play to the end before it is released. This feature requires a digital announcer
that can recognise a 100 milliseconds open circuit on the (PSTU/RSTU) loop and hang-up
when it detects the open on the loop.
6-50
Flowchart 6-1
The CT built-in Auto Attendant can function to answer calls and send them to selected
ACD groups when the caller dials the digit assigned to an ACD group.
A call that is waiting in an ACD queue can overflow to the built-in Auto Attendant to
enable the caller to choose another destination.
Both options can be used simultaneously or independently. See
Installation for ACD/Auto Attendant programming options.
Station ACD Group X
ACD Queue
Auto Attendant/ACD Application Flowchart
and text below):
Incoming Call
Auto Attendant
Built-in
ACD Group Y
ACD Queue
Agent
Chapter 7 – ACD
Overflow
Agent
1543
Strata CT I&M Manual October 2000