Configuring Call Home If Fsm Is Included - IBM V7000 Introduction And Implementation Manual

3. Follow the instruction to complete the configuration, as shown in Figure 13-45.
Figure 13-45 Define company contact information

13.12.2 Configuring Call Home if FSM is included

Tip: All the topics mentioned in the following procedure are available for reference on the
IBM Flex System Information Center at this link:
http://publib.boulder.ibm.com/infocenter/flexsys/information/index.jsp
You configure Call Home on FSM. FSM automatically takes control of Call Home. See
Enabling a system for monitoring by the Service and Support Manager for information about
enabling system monitoring (including performing a system discovery, requesting access to a
secured system, and collecting inventory). See
event actions, and Configure e-mail notification for Service and Support Manager using
automation plans for instructions on configuring e-mail notification for Service and Support
Manager using automation plans.
If you launch the IBM Flex System V7000 Storage Node installation sequence from FSM, you
will not see Call Home configuration prompts in the Setup wizard. You do not perform Call
Home configuration tasks on IBM Flex System V7000 Storage Node.
FSM performs Call Home for problems that IBM Flex System V7000 Storage Node and CMM
identify. They appear in Service and Support Manager. See Setting up IBM Electronic Service
Agent™ (ESA) for additional information.
IBM Service and Support Manager monitors, tracks, and captures system hardware errors
and service information and reports serviceable problems directly to IBM Support using the
IBM Electronic Service Agent, which is integrated with the IBM Flex System Manager to
securely transmit serviceable hardware problems and associated support files to IBM
Support.
When Electronic Service Agent is enabled and the IBM Flex System Manager receives a
serviceable hardware problem from a managed device, the IBM Flex System Manager
collects hardware problem data from the managed endpoint and stores this data in the form
of a support file. The actual contents of the support file is predetermined based on the type of
managed endpoint for which the data is collected.
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IBM Flex System V7000 Storage Node Introduction and Implementation Guide
Event actions
for general information about