Call Home Feature; Setting Up Call Home - IBM TotalStorage SAN256N Director 2045-N16 Installation And Maintenance Manual

Call Home feature

The purpose of the call home feature is to notify the IBM field support staff that a serious
condition may exist at one of their customer sites. A IBM field support person then dials
into the reporting Enterprise Manager using pcAnywhere and determines what
problem(s) exist. Hexidecimal and decimal event codes are used to represent the
triggering events. Currently, call home pages are received for the following events:
Table 2. Call Home feature event descriptions
Event
FI REPLACE FRU FAN
FI REPLACE FRU POWER
SUPPLY
FI FAN MAINTENANCE
FI CABINET OVERHEAT
FI REPLACE FRU BOARD
OVER HEAT CONDITION
FI RPLACE FRU SFP

Setting up Call Home

Use the following procedure to set up the call home feature.
1. At the Enterprise Manager Client screen, select the Notification Preferences
2. From this screen you can enter the following information:
3. After entering all the information, check the system by clicking the Test button.
4. If the test is successful, click the Apply button and then click the OK button.
5. If the test is not successful, recheck the information that was entered.
You can now select and configure the Alphanumeric, Numeric, and E-mail paging
options.
Severity Description
Error Individual fan failure
Critical Power supply failure
Critical Fan assembly failure
Critical Cabinet overheat
Critical TCM reports TFIO/TSW
board failure
Error TCM/TFIO/TSW board
overheat condition
Critical SFP failure
feature from the File menu. The Notification Preferences screen is displayed.
– Enterprise Manager ID
– Enterprise Manager ID code
– Customer ID
– Customer ID code
– Site ID
– Site contact name
– Site contact phone
– Wait Before Next Notification (in minutes)
– RSM (pcAnywhere) Callback Number
Message
(Hexidecimal)
0x6
0x7
0x8
0x9
0xBBC
0xBBE
0xFAA
Chapter 4. Feature installation and configuration
Message
(Decimal)
6
7
8
9
3004
3006
4010
71