Configuring Call Home; Configuring Call Home If Fsm Is Not Included - IBM V7000 Introduction And Implementation Manual

Syslog messages:
The syslog protocol is a standard protocol for forwarding log messages from a sender to a
receiver on an IP network. The IP network can be either IPv4 or IPv6. IBM Flex System
V7000 Storage Node can send syslog messages that notify personnel about an event.
IBM Flex System V7000 Storage Node can transmit syslog messages in either expanded
or concise format. You can use a syslog manager to view the syslog messages that IBM
Flex System V7000 Storage Node sends. IBM Flex System V7000 Storage Node uses the
User Datagram Protocol (UDP) to transmit the syslog message. You can use the
management GUI or the IBM Flex System V7000 Storage Node command-line interface to
configure and modify your syslog settings.
Email:
An event notification can be sent to one or more email addresses. This mechanism notifies
individuals of problems. Individuals can receive notifications wherever they have email
access which includes mobile devices.

13.12 Configuring Call Home

The Call Home feature transmits operational and error-related data to you and IBM through a
Simple Mail Transfer Protocol (SMTP) server connection in the form of an event notification
email. When configured, this function alerts IBM service personnel about hardware failures
and potentially serious configuration or environmental issues. You can use the Call Home
function if you have a maintenance contract with IBM or if IBM Flex System V7000 Storage
Node is within the warranty period.
To send email, you must configure at least one SMTP server. You can specify as many as five
additional SMTP servers for backup purposes. The SMTP server must accept the relaying of
email from the IBM Flex System V7000 Storage Node clustered system IP address. You can
then use the management GUI or the IBM Flex System V7000 Storage Node command-line
interface to configure the email settings, including contact information and email recipients.
Set the reply address to a valid email address. Send a test email to check that all connections
and infrastructure are set up correctly.
Call Home: Use of the "Enable the Call Home event notification" mechanism is highly
recommended. However, you can disable the Call Home function at any time by using the
management GUI or the IBM Flex System V7000 Storage Node command-line interface.
If you set up Call Home to IBM, ensure that the contact details that you configure are
correct and kept up to date as personnel change.
You can configure Call Home differently, depending on whether IBM Flex System V7000
Storage Node includes FSM or not.

13.12.1 Configuring Call Home if FSM is not included

You configure Call Home on IBM Flex System V7000 Storage Node by enabling Email Event
Notification by the management GUI.
You also configure Call Home on CMM to cover chassis related problems, which are relevant
to IBM Flex System V7000 Storage Node operation. CMM performs Call Home for problems
with IBM Flex System V7000 Storage Node canisters, including if they are dead and cannot
boot, or if they have a bad DIMM.
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IBM Flex System V7000 Storage Node Introduction and Implementation Guide