Lorex LHA4100 series Instruction Manual page 151

20 Troubleshooting
Error
Mouse not detected by system.
There is no picture on selected
channels / camera picture is not
being displayed.
The edges of the DVR's on-
screen display are cut off.
The image on the DVR appears,
but does not have sound.
The image on one or more of my
cameras is distorted or
discolored.
The system beeps during motion
detection.
I am not receiving email
notifications.
#LX400086; r. 1.0/39246/39246; en-US
Possible Causes
Mouse cable is not firmly con-
nected to the system, or the
mouse is not connected to the
system.
System needs to be reset.
Camera cables are loose or
have become disconnected.
If using an older Cathode Ray
Tube (CRT) monitor, you may
need to enable overscan support.
Cameras do not feature a micro-
phone for audio recording.
The region is set incorrectly.
Motion detection is enabled and
the buzzer is activated.
Email notification is disabled.
Solutions
Firmly connect the mouse cable
to one of the USB ports.
Power off the system (discon-
nect power cable). Firmly con-
nect a USB mouse to one of the
USB ports. Reconnect the power
cable to the 12V DC port on the
rear panel.
• Check the camera video ca-
ble and connections.
• Disconnect and reconnect
the cable at the system and
at the camera.
• Try moving the camera to an-
other channel or use another
cable.
See 12.2.5 Changing the DVR's
Output Resolution, page 53 for
full instructions on enabling over-
scan support.
The LHA4100 / LHA4200 Series
recorders support audio record-
ing, but require audio-enabled
cameras with a built-in
microphone.
• The system uses the region
entered in the setup wizard to
intelligently determine the
video format for your region.
• To change the region, enter
the main menu. Under Sys-
tem, click General, then
click the NTP tab. Use the
dropdown next to Time Zone
to select the correct region,
then click Save. The system
takes some time to refresh
and reboot.
Enter the main menu. Under
Settings, click Alarm to open
the Motion tab. Use the drop-
down next toBuzzer to select
Disable for any channels you
want to disable the buzzer for,
then click Save. For more details
on motion detection configura-
tion, see 12.2.20 Configuring
Motion Detection Settings, page
71.
Ensure you have configured
email notification. For full instruc-
tions, see 12.2.16 Setting up
Email Notifications, page 65.
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