Troubleshooting - NEC express5800 A2010b User Manual

Chapter 3 Setup

5.5.7 Troubleshooting

(1)
Fail to open web page, or login prompt of command line interface does not appear
→ Check if LAN cable is properly connected.
→ Check if connection is restricted by setting of firewall or gateway.
→ Check if LAN Connection Type (link speed and duplex mode) of management LAN is same as those on
switch (hub) of destination.
→ Confirm settings in "Network" – "Property".
→ Clear cache of the Web browser. Then restart the Web browser and login to it.
(2)
Remote KVM does not start
→ Check if Java Runtime Environment (JRE) is installed on remote terminal.
→ Check if logged in user has an administrator privilege.
→ If an error message "Error: JAR resources in JNLP file are not signed by the same certificate" is
displayed, open Java Control Panel on remote terminal and remove temporary Internet files.
→ If the network address including IP address of destination BMC is specified for exception of setting of
browser, Java may fail to interpret this exception of setting depending on syntax of setting. In this case,
open [Network proxy settings] in Java Control Panel and select any other setting than "Use browser
settings".
If Remote KVM does not start yet though you tried them above, it might be caused by security functions of OS or
Web browser. When you face the symptom, Remote Console (SOL) can be used instead of Remote KVM
console. However, Remote console has some limitations as following;
•
The way to start BIOS setup menu
F2 key might be not available depending on sort of terminal software for Remote Console. In that case,
boot the server in maintenance mode. The Remote Console stops at menu for boot device selection,
and you can enter the BIOS setup menu.
•
The way to start Off-line TOOL (ROM Utility)
F4 key might be not available on Remote Console. In that case, push the F4 key on local VGA.
•
The way to start WebBIOS
WebBIOS is not available on Remote Console. Use the WebBIOS on local VGA.
(3)
Console screen of server does not appear on remote KVM console
→ Check if resolution specified for the server is correct.
→ Refresh the screen of remote KVM console.
Express5800/A1040b, A2040b, A2020b, A2010b User's Guide
5. EXPRESSSCOPE Engine SP3
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