Page 1 Maintenance Guide NEC Express Server Express5800 Series Express5800/R120h-1E, R120h-2E EXP336, EXP337 Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 10.202.02-104.02 January 2018 © NEC Corporation 2018...
Page 2: Manuals
Describes how to use this server, from unpacking to operations. See this guide first and read the outline of this product. Storing the electronic edition in Starter Pack DVD or releasing in the Website (http://jpn.nec.com/) User’s Guide Chapter 1: General Description Overviews, names, and functions of the server’s parts...
Page 3: Table Of Contents
Contents Contents Manuals................................. 2 Contents ................................3 Conventions Used in This Document ........................6 Signs and symbols for safety ........................6 Notations used in the text ..........................7 Optical disk drive ............................7 Hard disk drive .............................. 7 Removal Media ............................. 7 Abbreviations of Operating Systems (Windows) ...................
Page 4 5 ................................. 168 Various functions of the iLO5 ......................168 NMI Function ..........................171 NEC ESMPRO ............................172 NEC ESMPRO ServerAgentService (for Windows) ............... 172 NEC ESMPRO Manager ........................ 173 NEC Product Info Collection Utility ......................174 Usage(for Windows) ........................174 Smart Storage Administrator ........................
Page 5 Contents List of Windows Event Logs ........................219 Accessing Data for Electric Power, Temperature, and Processor Utilization ..........230 Windows ............................230 3.1.1 Power consumption ......................230 3.1.2 Intake air temperature ...................... 231 3.1.3 Processor utilization ......................234 Glossary ..............................235 Revision Record ............................
Page 6: Conventions Used In This Document
Conventions Used in This Document Conventions Used in This Document Signs and symbols for safety WARNING and CAUTION are used in this guide as the following meaning. WARNING Indicates there is a risk of death or serious personal injury CAUTION Indicates there is a risk of burns, other personal injury, or property damage Precautions and notices against hazards are presented with one of the following three symbols.
Page 7: Notations Used In The Text
Conventions Used in This Document Notations used in the text In addition to safety-related symbols urging caution, three other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling hardware or operating software. If the procedures described are not followed, hardware failure, data loss, and other serious malfunctions could occur.
Page 8: Abbreviations Of Operating Systems (Windows)
Conventions Used in This Document Abbreviations of Operating Systems (Windows) Windows Operating Systems are referred to as follows. See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information. Notations in this document Official names of Windows Windows Server 2016 Standard Windows Server 2016 Windows Server 2016 Datacenter...
Page 9: Trademarks
Trademarks Trademarks Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States. Linux is a trademark or registered trademark of Linus Torvalds in Japan and other countries. Red Hat and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat, Inc.
Page 10: License Notification
License Notification License Notification Open source software of following license is included in the part of this product (system ROM).  UEFI EDK2 License  The MIT License Agreement  PNG Graphics File Format Software End User License Agreement  zlib End User License Agreement UEFI EDK2 License UEFI EDK2 Open Source License...
Page 11 License Notification THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 12 License Notification PNG Graphics File Format Software End User License Agreement --------------------------------------------------------------------------- Copyright (c) 1998-2001 Greg Roelofs. All rights reserved. This software is provided "as is," without warranty of any kind, express or implied. In no event shall the author or contributors be held liable for any damages arising in any way from the use of this software.
Page 13: Warnings And Additions To This Document
If you have any concerns, or discover errors or omissions in this document, contact your sales representative. Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your operations. The sample values used in this document are not actual values.
Page 14: Chapter 1 Maintenance
NEC Express5800 Series Express5800/R120h-1E, R120h-2E Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Relocation and Storage Describes how to relocate and store this server. 2. Daily Maintenance Describes what you confirm for daily use, how to manage files, and how to clean the server.
Page 15: Relocation And Storage
Chapter 1 Maintenance 1. Relocation and Storage Relocation and Storage Follow the steps below if you want to relocate or store this server. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, see Safety Precautions and Regulatory Notices.
Page 16: Daily Maintenance
Checking and Applying Updates Express5800 Series posts update information for BIOS, firmware (FW), driver, and others of the server and peripheral devices on our website. We recommend you to apply the latest update always.
Page 17: Checking Status Led
Chapter 1 Maintenance 2. Daily Maintenance Checking STATUS LED After powering on the server or before shutting down the system and powering off the server, check STATUS LED on the front of the server. For the functions and descriptions of the LED, see Chapter 1 (4. Names and Functions of Parts) in User’s Guide.
Page 18: Cleaning The Server
Chapter 1 Maintenance 2. Daily Maintenance 2.5.1 Cleaning the server Wipe the external surfaces of the server with a dry soft cloth. Follow the steps below if stains remain on the surfaces. Important  Do not use thinner and benzene, and other volatile solvents to clean the server.
Page 19: User Support
User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: 1.
Page 20: Collecting Failure Information
Chapter 1 Maintenance 4. Collecting Failure Information Collecting Failure Information If the server does not work normally, you can collect failure information by using the following way. The failure information to be described is to be collected only at the request of your sales representative. Important When the system restarts after a failure has occurred, a message may appear indicating virtual memory shortage.
Page 21 Chapter 1 Maintenance 4. Collecting Failure Information Select the type of log in Windows Logs. Application records events related to running applications. Security records events related to security. System records events that occur in Windows system components. Click Save All Events As from Action menu. Type the file name of the archived log in File name.
Page 22: Windows Server 2012 R2
Chapter 1 Maintenance 4. Collecting Failure Information 4.1.2 Windows Server 2012 R2 Click Settings on Charms Bar. To go to the step 4, you can directly choose Event Viewer by right-clicking on the lower left corner of the screen. Charms Bar Right-click menu Click Control Panel from Settings.
Page 23 Chapter 1 Maintenance 4. Collecting Failure Information Click View event logs of System and Security on Control Panel. Select the type of log in Windows Logs. Application records events related to running applications. Security records events related to security. System records events that occur in Windows system components. Click Save All Events As from Action menu.
Page 24: Collecting Configuration Information
Chapter 1 Maintenance 4. Collecting Failure Information Collecting Configuration Information This section describes how to collect hardware information or configuration. Tips If a STOP error, system error, or system stall occurs, restart Windows and then follow the procedure below. 4.2.1 Windows Server 2016 Right-click the lower left of screen, and click Run from the menu displayed.
Page 25: Windows Server 2012 R2
Chapter 1 Maintenance 4. Collecting Failure Information 4.2.2 Windows Server 2012 R2 1. Click Search on Charms Bar. You can also use Run feature by right-clicking on the lower left corner of the screen. Charms Bar Right-click menu 2. Type msinfo32.exe in the text box, and then press <Enter> key. [Search] [Run] 3.
Page 26: Collecting Memory Dump
Chapter 1 Maintenance 4. Collecting Failure Information Collecting Memory Dump If an error occurs, the dump file will be saved to acquire necessary information. You can specify any location for saving the diagnostic information. For details, see Chapter 1 (5.1 Specifying Memory Dump Settings (Debug Information)) in "Installation Guide (Windows)".
Page 27: Troubleshooting
Chapter 1 Maintenance 5. Troubleshooting Troubleshooting If this system does not operate as intended, check it according to the contents of the following checklist before sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the subsequent check and processing instructions.
Page 28 Chapter 1 Maintenance 5. Troubleshooting Fail to power on the server □ Did you press POWER Switch? Press the power switch and verify that the power lamp has turned green. → □ Does the POWER LED light amber? Press the power switch and wait for 45 seconds. →...
Page 29: Problem Of Booting Expressbuilder
Chapter 1 Maintenance 5. Troubleshooting Problem of booting EXPRESSBUILDER System clock becomes incorrect  Did you reboot EXPRESSBUILDER with using upper right icon?  When you make it reboot from icon,System clock in RBSU may be incorrect with ten munutes base. If System clock becomes incorrect, please set proper time with RBSU and so on.
Page 30 Chapter 1 Maintenance 5. Troubleshooting Unable to install OS  Is the hard disk drive properly installed?  Make sure that the hard disk drive is installed securely and that cables are properly connected.  Is the disk format correct? ...
Page 31: Problem Of Starting Os
Chapter 1 Maintenance 5. Troubleshooting An error message appears after the graphics accelerator is installed  Is the Server Core installation of Windows Server 2012 R2?  An application error is recorded in event log after restarting. Ignore this event log because it does not affect system operation.
Page 32: Problem Of Raid System
Chapter 1 Maintenance 5. Troubleshooting Unable to start OS  Does the configured boot media match the OS installed on the boot media?  Configure bood mode property.  In an OS installed on the intended boot device?  Install an OS on the intended boot device. ...
Page 33 Chapter 1 Maintenance 5. Troubleshooting  Is this message displayed after the battery is connected?  If the battery charging status is low, the battery is not found. If the battery is not found although 24 hours has passed, restart the system once. If the battery is not found although the above action has been taken, the additional battery may be faulty.
Page 34: Problem Of Internal Devices And Other Hardware
Chapter 1 Maintenance 5. Troubleshooting Smart Array S100i SR Gen10 SW RAID drives are not found when RAID mode is disabled  When Smart Array S100i SR Gen10 SW RAID controller is enabled on a server and RAID mode is disabled in the System Utility, then the drives are listed as AHCI drives or H220i drives and the RAID controller is not found in POST or device manager.
Page 35 Unable to access the hard disk drive  Is the hard disk drive supported by the server?  Operation of any device that is not authorized by NEC is not supported.  Is the hard disk drive properly installed? ...
Page 36 Chapter 1 Maintenance 5. Troubleshooting Drives are not recognized  Be sure no power issues exist.  Be sure no loose connections exist.  Update the components, if an update is available for any of the following components: - Smart Array Controller firmware - Dynamic Smart Array driver - Host bus adapter firmware - Expander backplane SEP firmware...
Page 37 Be sure the internal or external devices being installed are a supported option on the server.  Be sure the issue is not caused by a change to the hardware release. For details, see the NEC web site.  Be sure the new internal or external devices are installed properly.
Page 38 Chapter 1 Maintenance 5. Troubleshooting An unknown problem occurs with an internal or external device.  Check the server LEDs to see if any statuses indicate the source of the issue.  Be sure no loose connections exist.  Turn the server's power off, and follow the procedure below. 1.
Page 39 Chapter 1 Maintenance 5. Troubleshooting  In the iLO web interface, navigate to the Information > System Information page and check the following information: 1. Click the Fans tab and verify the fan status and fan speed. 2. Click the Temperatures tab and verify the temperature readings for each location on the Temperatures tab.
Page 40 Chapter 1 Maintenance 5. Troubleshooting  Be sure the memory installs properly.  Update the system ROM to the latest version.  Verify that the DIMM is installed correctly according to the procedure.  Reseat the DIMM.  Replace the DIMM. ...
Page 41 Chapter 1 Maintenance 5. Troubleshooting A STOP error, a blue screen (Windows), or a purple diagnostic screen (VMware) is displayed.  Reseat the DIMM.  Update the system ROM to the latest version.  Replace the DIMM. A Linux kernel panic occurs. ...
Page 42 Chapter 1 Maintenance 5. Troubleshooting POST error message or IML message is displayed indicating an NVDIMM backup error  Sanitize the NVDIMM  If the error persists, replace the NVDIMM. POST error message or IML message is displayed indicating an NVDIMM uncorrectable memory error ...
Page 43 Chapter 1 Maintenance 5. Troubleshooting A POST Error message indicating the sanitization error of the NVDIMM will be registered  Retry sanitizing the NVDIMM  If the error persists, replace the NVDIMM. If one or more new NVDIMMs are installed in the server where the NVDIMM has been already installed, an Error message indicating that all the NVDIMMs are disabled will be registered ...
Page 44 Chapter 1 Maintenance 5. Troubleshooting 6. Restore data to the NVDIMM. 7. Remove the processor and replace it with the previously installed processor type.  Was the NVDIMM moved?  Perform one of the procedures below. - To preserve data, install the NVDIMM in the location indicated by the message. - Sanitize all NVDIMMs indicated by the message.
Page 45 Chapter 1 Maintenance 5. Troubleshooting POST error message or IML message is displayed, and all NVDIMMs on processor X are disabled.  Was the NVDIMM previously inserted in a server on which Channel Interleaving was enabled, while Channel Interleaving is disabled on the current server? ...
Page 46 Chapter 1 Maintenance 5. Troubleshooting POST error message or IML message of the processor is received  Be sure each processor is supported by the server and is installed as directed in User’s Guide. The processor socket requires very specific installation steps and only supported processors should be installed.
Page 47 Chapter 1 Maintenance 5. Troubleshooting System does not boot from the USB drive key  Be sure that USB is enabled in the System Utility.  Make sure that the server is configured to boot from the USB drive in "UEFI Boot Order" or "Legacy BIOS Boot Order"...
Page 48 Chapter 1 Maintenance 5. Troubleshooting  Check the problems of software. ・Check your back-up software. ・Check whether the execution of virus scan software is scheduled when back-up is executed.  Check whether a tape can be formatted.  Check whether the media used has a proper product number. ...
Page 49 Chapter 1 Maintenance 5. Troubleshooting The monitor does not function properly when the power saver feature is used.  Check that the power saver feature is supported by the monitor. If it is not supported, make the feature disabled. The colors of video are not displayed properly on the monitor. ...
Page 50 Chapter 1 Maintenance 5. Troubleshooting Recovery method is required from the system while you change an expansion board on a server encrypted by BitLocker.  In case you change an expansion board on a server encrypted by BitLocker, disable BitLocker before changing the expansion board.
Page 51 Chapter 1 Maintenance 5. Troubleshooting Network controller or LOM Card has stopped operating after the addition of expansion board to the server.  Check that there are no poor connections.  Check that the server and the operating system support the controller. ...
Page 52: Problem Of Os Operation
Chapter 1 Maintenance 5. Troubleshooting A POST Error message or an IML message will be registered on an arbitrary server where the Flash Backup Unit (FBU) is configured for the Smart Array Controller  Check that Flash Backup Unit (FBU) is properly installed. ...
Page 53 Chapter 1 Maintenance 5. Troubleshooting Unable to connect to a network  Is the cable connected properly?  Securely connect the proper cable to the network port on the rear of the server. Additionally, make sure that the cable conforms to the network interface standards. ...
Page 54 Chapter 1 Maintenance 5. Troubleshooting On Windows OS, there is a Virtual Install Disk (a Drive called VID).  By following the steps below, you can disable the Virtual Install Disk. Tips In the Virtual Install Disk, the drivers used during the installation of Windows OS are stored.
Page 55: Problem Of Starter Pack Dvd
For details of NEC ESMPRO ServerAgentService (for Windows), see NEC ESMPRO ServerAgentService Installation Guide (Windows) in Starter Pack. The problem of NEC ESMPRO Manager  For details of NEC ESMPRO Manager, see NEC ESMPRO Manager Installation Guide or online help. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 56: Problem Of Optical Disk Drive
Chapter 1 Maintenance 5. Troubleshooting 5.10 Problem of Optical Disk Drive Unable to access or play CD, DVD and other optical disks  Is the disk properly set in the optical disk drive tray?  There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the holder. Unable to access or play DVD/CD-ROMs ...
Page 57 Chapter 1 Maintenance 5. Troubleshooting Data read out from a CD-ROM or a DVD drive is broken or data cannot be read out.  If contamination or residue is left on the surface of CD or DVD, clean the drive and the disc. In case a label is attached to the surface of disc, remove the label and the residue of adhesive.
Page 58: Windows System Recovery
Chapter 1 Maintenance 6. Windows System Recovery Windows System Recovery Recover the Windows system by using the following instructions if the system does not work normally. Note  After recovering the Windows, be sure to install each driver and Standard Program Package.
Page 59 Chapter 1 Maintenance 6. Windows System Recovery After setting Starter Pack DVD to the drive, run the following command to load the driver: ("D:" means a drive name of DVD and this name depends on your system) For on-board RAID controller: drvload D:\software\002\drivers\sw_raid1_driver\SmartDQ.inf Tips When the server configures an on-board RAID controller and an internal optical...
Page 60: Resetting And Clearing The Server
Chapter 1 Maintenance 7. Resetting and Clearing the Server Resetting and Clearing the Server See this section if the server does not work or if you want to set the system settings back to the default settings. Software Reset In case POST processing stops and does not operate, or the server stops during the start-up of System Utility, press <Delete>...
Page 61: Initialization Of System Configuration Information
Chapter 1 Maintenance 7. Resetting and Clearing the Server Initialization of System Configuration Information 7.3.1 Description on the Features of System Maintenance Switch Here we describe the features of system maintenance switch of the server. Table: Detailed Features of System Maintenance Switch Position Default Configuration...
Page 62: Operation Procedure Of System Maintenance Switch
Chapter 1 Maintenance 7. Resetting and Clearing the Server 7.3.2 Operation Procedure of System Maintenance Switch When you operate the system maintenance switch, follow the procedure below. Check the position of the system maintenance switch: SWx (x stands for the number of the switch). Regarding the positions of system maintenance switch, refer to the following diagram of R120h-2E or R120h-1E.
Page 63 Chapter 1 Maintenance 7. Resetting and Clearing the Server R120h-2E In case all the switches are OFF (default) ＯＮ１２３４５６７８９ 10 11 12 (Ex.) In case you changed only SW6 to ON ＯＮ...
Page 64 Chapter 1 Maintenance 7. Resetting and Clearing the Server R120h-1E (Ex.) In case you changed only In case all the switches SW6 to ON are OFF (default) Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 65: Set The System Configuration Back To Default Values
Chapter 1 Maintenance 7. Resetting and Clearing the Server 7.3.3 Set the System Configuration Back to Default Values In case the device cannot be started due to the change of system configuration etc., you can initialize the system configuration by operating the system maintenance switch SW6 on the motherboard. It has the same function as the Restore Default Manufacturing Settings in the System Default Options menu.
Page 66: Clearing A Password
Chapter 1 Maintenance 7. Resetting and Clearing the Server 7.3.4 Clearing a Password In case you forget a password to log in System Utility or Power On Password, you can clear passwords by operating the system maintenance switch SW5. To operate the system maintenance switch SW5, follow the procedure below. Turn the system maintenance switch: SW5 into ON in accordance with Chapter 1 (7.3.2 Operating Procedure of System Maintenance Switch) in this manual Press POWER Switch to turn on the power.
Page 67: Chapter 2 Useful Features
6. NEC ESMPRO Explains NEC ESMPRO, an application for management and monitoring. 7. NEC Product Info Collection Utility Explains the NEC Product Info Collection Utility for collecting server logs. 8. Smart Storage Administrator Explains Smart Storage Administrator for RAID configuration.
Page 68: System Utilities
Chapter 2 Useful Features 1. System Utilities System Utilities The System Utilities, built in the system ROM, provide the configuration instructions for the launching order, the diagnostic function for detecting system abnormality, and the log collection function for enabling quick analysis after occurrence of a system failure, as well as system information checking and the function of configuring the devices.
Page 69 Chapter 2 Useful Features 1. System Utilities For details about the options, see the table below. Option Parameter Description Displays the System Configuration menu. You can System Configuration use this option to set up the System Utilities, the other system devices, and the option card devices. Displays the One-Time Boot menu.
Page 70: System Configuration
Chapter 2 Useful Features 1. System Utilities 1.2.1 System Configuration When you select System Configuration from the System Utilities, the following menu appears.  BIOS/Platform Configuration (RBSU)  BMC Configuration Utility  Embedded device information For details about the options, see the table below. Option Parameter Description...
Page 71: Bios/Platform Configuration (Rbsu)
Chapter 2 Useful Features 1. System Utilities 1.2.2 BIOS/Platform Configuration (RBSU) When you select System Configuration > BIOS/Platform Configuration (RBSU) from the System Utilities, the BIOS/Platform Configuration (RBSU) menu appears. For details about the options, see the table below. Option Parameter Description Workload Profile...
Page 72 Chapter 2 Useful Features 1. System Utilities Option Parameter Description PCIe Devices Select this option to display the PCI Express Configuration (PCIe) Device options menu. Use this menu to configure options, such as PCIe Device Disable, and other PCIe related power and performance options.
Page 73 Chapter 2 Useful Features 1. System Utilities (a) Boot Time Optimizations Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options> Boot Time Optimizations from the System Utilities, the Boot Time Optimizations menu appears. For details about the options, see the table below. Option Parameter Description...
Page 74 Chapter 2 Useful Features 1. System Utilities (b) Serial Port Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Serial Port Options from the System Utilities, the Serial Port Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 75 Chapter 2 Useful Features 1. System Utilities Option Parameter Description EMS Console [Disabled] Use this option to configure the ACPI serial port Physical Serial Port settings, which include the ability to redirect the Virtual Serial port Windows Server Emergency Management console (EMS) through either the physical or virtual serial port.
Page 76 Chapter 2 Useful Features 1. System Utilities (d) Server Availability Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Server Availability from the System Utilities, the Server Availability menu appears. For details about the options, see the table below. Option Parameter Description...
Page 77 Chapter 2 Useful Features 1. System Utilities (e) Server Asset Information Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Server Asset Information, the Server Availability menu appears. For details about the options, see the table below. Option Parameter Description...
Page 78 Chapter 2 Useful Features 1. System Utilities Service Contact Information Menu ③. When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Server Assert Information > Service Contact Information, Service Contact Information menu appears. For details about the options, see the table below. Option Parameter Description...
Page 79 Chapter 2 Useful Features 1. System Utilities Processor Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Processor Options from the System Utilities, the Processor Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 80 Chapter 2 Useful Features 1. System Utilities Memory Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Memory Options from the System Utilities, the Memory Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 81 Chapter 2 Useful Features 1. System Utilities Option Parameter Description Node Interleaving Enabled Use this option to disable the NUMA architecture [Disabled] properties for the system. All operating system platforms support NUMA architectures. In most cases, optimum performance is obtained by disabling the Node Interleaving option.
Page 82 Chapter 2 Useful Features 1. System Utilities (a) Persistent Memory Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Options > Memory Operations > Persistent Memory Options from the System Utilities, the Persistent Memory Options menu appears. For details about the options, see the table below.
Page 83 Chapter 2 Useful Features 1. System Utilities Virtualization Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Virtualization Options from the System Utilities, the Virtualization Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 84 Chapter 2 Useful Features 1. System Utilities Boot Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options from the System Utilities, the Boot Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 85 Chapter 2 Useful Features 1. System Utilities (a) UEFI Boot Settings Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > UEFI Boot Settings from the System Utilities, the UEFI Boot Settings menu appears. For details about the options, see the table below. Option Parameter Description...
Page 86 Chapter 2 Useful Features 1. System Utilities (b) Legacy BIOS Boot Order Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > Legacy BIOS Boot Order from the System Utilities, the Legacy BIOS Boot Order menu appears. For details about the options, see the table below.
Page 87 Chapter 2 Useful Features 1. System Utilities (a) Network Boot Option Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > Network Boot Options from the System Utilities, the Network Boot Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 88 Chapter 2 Useful Features 1. System Utilities Option Parameter Description HTTP Support [Auto] Use this option to control the UEFI HTTP(s) boot HTTPS only support when in UEFI Mode, and the 'Discover Shell HTTP only Auto-Start Script using DHCP' option under 'Embedded Disabled UEFI Shell' settings.
Page 89 Chapter 2 Useful Features 1. System Utilities PCIe Slot Network Boot ①. When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > Network Boot Options > PCIe Slot Network Boot from the System Utilities, the PCIe Slot Network Boot menu appears.
Page 90 Chapter 2 Useful Features 1. System Utilities Option Parameter Description IPv4 Primary DNS IP Address Use this option to specify the pre-boot network Primary DNS Server IPv4 address. Enter a static IP address using dotted-decimal notation (for example, 127.0.0.1). If DHCP is used (the DHCPv4 option is enabled), this setting is unavailable because the value is supplied automatically.
Page 91 Chapter 2 Useful Features 1. System Utilities Option Parameter Description Boot from URL X HTTP/HTTPS URL Use this option to configure a network URL to a bootable ISO or EFI file. URLs in HTTP/HTTPS are accepted using either an IPv4 or IPv6 server address, or using a host name.
Page 92 Chapter 2 Useful Features 1. System Utilities (c) iSCSI Configuration Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Network Options > iSCSI Boot Configuration from the System Utilities, the iSCSI Boot Configuration menu appears. For details about the options, see the table below. Option Parameter Description...
Page 93 DHCP. Only IQN format is accepted. EUI format is not supported. For example: iqn.2015-02.com.nec:iscsitarget-iscsidisk-target. Target IP Address IP Address The IP Address of the iSCSI target, if not configured via DHCP. The address must be an IPv4 or IPv6 address, depending on the IP address type.
Page 94 Chapter 2 Useful Features 1. System Utilities Option Parameter Description Mutual CHAP Secret String of 12 to 16 The password needed for Mutual (reverse) CHAP alphanumeric characters authentication (from the target to the initiator).The password must be between 12 and 16 characters long.
Page 95 Chapter 2 Useful Features 1. System Utilities Storage Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options from the System Utilities, the Storage Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 96 Chapter 2 Useful Features 1. System Utilities (b) Embedded Storage Boot Policy Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Storage Options > Embedded Storage Boot Policy from the System Utilities, the Embedded Storage Boot Policy menu appears.
Page 97 Chapter 2 Useful Features 1. System Utilities Power and Performance Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options from the System Utilities, the Power and Performance Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 98 Chapter 2 Useful Features 1. System Utilities Option Parameter Description Energy/Performance Maximum Performance You can only configure this option if the Workload Bias [Balanced Performance] Profile is set to Custom. Use this option to Balanced Power configure several processor subsystems to Power Savings Mode optimize the performance and power usage of the processor.
Page 99 Chapter 2 Useful Features 1. System Utilities Option Parameter Description Energy Efficient Turbo [Enabled] This option controls whether the processor uses an Disabled energy efficiency based policy when engaging turbo range frequencies. This option is only applicable when Turbo Mode is enabled. Local/Remote Threshold [Auto] Local/Remote Threshold setting.
Page 100 Chapter 2 Useful Features 1. System Utilities (a) Processor Prefetcher Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options > Processor Prefetcher Options from the System Utilities, the Processor Prefetcher Options menu appears. For details about the options, see the table below.
Page 101 Chapter 2 Useful Features 1. System Utilities (b) I/O Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options > I/O Options from the System Utilities, the I/O Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 102 Chapter 2 Useful Features 1. System Utilities (c) Intel UPI Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options > Intel UPI Options from the System Utilities, the Intel UPI Options menu appears. For details about the options, see the table below.
Page 103 Chapter 2 Useful Features 1. System Utilities (d) Advanced Performance Tuning Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Power and Performance Options > Advanced Performance Tuning Options from the System Utilities, the Advanced Performance Tuning Options menu appears. For details about the options, see the table below.
Page 104 Chapter 2 Useful Features 1. System Utilities Embedded UEFI Shell Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Embedded UEFI Shell from the System Utilities, the Embedded UEFI Shell menu appears. For details about the options, see the table below. Option Parameter Description...
Page 105 Chapter 2 Useful Features 1. System Utilities Option Parameter Description Discover Shell Auto-Start Enabled Use this option to let the Shell discover its startup Script using DHCP [Disabled] script URL using DHCP. This option is available only if the 'HTTP Support' policy is not set to 'Disabled' and Auto-Start Script Location is set to 'Network Location', or 'Auto'.
Page 106 Chapter 2 Useful Features 1. System Utilities (10) Server Security Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security from the System Utilities, the Server Security menu appears. For details about the options, see the table below. Option Parameter Description...
Page 107 Chapter 2 Useful Features 1. System Utilities (a) Secure Boot Settings Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings from the System Utilities, the Secure Boot Settings menu appears. For details about the options, see the table below. Option Parameter Description...
Page 108 Chapter 2 Useful Features 1. System Utilities i. PK - Platform Key Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > PK - Platform Key from the System Utilities, the SPK - Platform Key menu appears.
Page 109 Chapter 2 Useful Features 1. System Utilities ii-1. Enroll KEK Entry Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > KEK - Key Exchange Key > Enroll KEK Entry from the System Utilities, the Enroll KEK Entry menu appears.
Page 110 Chapter 2 Useful Features 1. System Utilities iii-1. Enroll Signatures When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > DB - Allowed Signatures Database > Enroll Signature from the System Utilities, the Enroll Signature menu appears.
Page 111 Chapter 2 Useful Features 1. System Utilities iv-1. Enroll Signatures When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > DBX - Forbidden Signature Database > Enroll Signature from the System Utilities, the Enroll Signature menu appears.
Page 112 Chapter 2 Useful Features 1. System Utilities v-1. Enroll Signatures When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Secure Boot Settings > Advance Secure Boot Options > DBT - Timestamp Signatures Database > Enroll Signature from the System Utilities, the Enroll Signature menu appears.
Page 113 Chapter 2 Useful Features 1. System Utilities Advanced Secure Settings Menu ①. When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > TLS (HTTPS) Options > Advanced Security Settings from the System Utilities, the TLS (HTTPS) Options menu appears.
Page 114 Chapter 2 Useful Features 1. System Utilities (c) Trusted Platform Module options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Trusted Platform Module Options from the System Utilities, the Trusted Platform Module Options menu appears. For details about the options, see the table below.
Page 115 Chapter 2 Useful Features 1. System Utilities (a) Advanced PCIe Configuration Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > PCIe Device Configuration > Advanced PCIe Configuration from the System Utilities, the Advanced PCIe Configuration menu appears. For details about the options, see the table below. Option Parameter Description...
Page 116 Chapter 2 Useful Features 1. System Utilities Embedded SATA Controller ②. When you select System Configuration > BIOS/Platform Configuration (RBSU) > PCIe Device Configuration > Embedded SATA Controller from the System Utilities, the Embedded SATA Controller menu appears. For details about the options, see the table below. Option Parameter Description...
Page 117 Chapter 2 Useful Features 1. System Utilities (12) Advanced Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options from the System Utilities, the Advanced Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 118 "Fan Failure Policy" is factory set to "Allow Operation with Critical Fan Failures."  If NEC ESMPRO ServerAgentService is installed, set "Thermal Shutdown" to "Disabled" because shutdown at high temperature is executed by NEC ESMPRO ServerAgentService. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 119 Chapter 2 Useful Features 1. System Utilities (b) Advanced Service Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Advanced Service Options from the System Utilities, the Advanced Service Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 120 Chapter 2 Useful Features 1. System Utilities (13) Date and Time Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > Date and Time from the System Utilities, the Date and Time menu appears. For details about the options, see the table below. Option Parameter Description...
Page 121 Chapter 2 Useful Features 1. System Utilities (14) System Default Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > System Default Options from the System Utilities, the System Default Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 122: Bmc Configuration Utility
Chapter 2 Useful Features 1. System Utilities (15) User Default Options Menu When you select System Configuration > BIOS/Platform Configuration (RBSU) > User Default Options from the System Utilities, the User Default Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 123 Chapter 2 Useful Features 1. System Utilities Network Options Menu When you select System Configuration > BMC Configuration Utility > Network Options from the System Utilities, the Network Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 124 Chapter 2 Useful Features 1. System Utilities User Management Menu When you select System Configuration > BMC Configuration Utility > User Management from the System Utilities, the User Management menu appears. For details about the options, see the table below. Option Parameter Description...
Page 125 Chapter 2 Useful Features 1. System Utilities (b) Edit/Remove User Menu When you select System Configuration > BMC Configuration Utility > Edit/Remove User from the System Utilities, the Edit/Remove User menu appears. For details about the options, see the table below. When you select "Edit"...
Page 126 Chapter 2 Useful Features 1. System Utilities Setting Options Menu When you select System Configuration > BMC Configuration Utility > Setting Options from the System Utilities, the Setting Options menu appears. For details about the options, see the table below. Option Parameter Description...
Page 127: Embedded Device Information
Chapter 2 Useful Features 1. System Utilities 1.2.4 Embedded Device Information (Embedded RAID) Menu When you select System Configuration > (Embedded RAID) from the System Utilities , the (Embedded RAID) menu appears. For details about the options, see the table below. Option Parameter Description...
Page 128: One-Time Boot
Chapter 2 Useful Features 1. System Utilities (a) NIC Configuration Menu When you select System Configuration > (Embedded LOM) > NIC Configuration from the System Utilities, the (Embedded LOM) menu appears. For details about the options, see the table below. Option Parameter Description...
Page 129: Embedded Applications
Chapter 2 Useful Features 1. System Utilities 1.2.6 Embedded Applications When you select Embedded Applications from the System Utilities, the Embedded Applications menu appears. For details about the options, see the table below. Option Parameter Description Embedded UEFI Shell Exits the System Utilities and launches the built-in UEFI shell.
Page 130: System Information
Chapter 2 Useful Features 1. System Utilities 1.2.7 System Information When you select System Information from the System Utilities, the System Information menu appears. For details about the options, see the table below. Option Parameter Description Summary Displays a summary of System Information. Displays detailed information about the CPU(s) on the Processor Information system.
Page 131 Chapter 2 Useful Features 1. System Utilities Processor Information Menu When you select System Information > Processor Information from the System Utilities, the Processor Information menu appears. For details about the options, see the table below. Option Parameter Description The CPU number as enumerated by BIOS. (Display only) The CPU socket as enumerated by BIOS.
Page 132 Chapter 2 Useful Features 1. System Utilities Option Parameter Description (Display only) The type of SRAM technology that this cache Current SRAM Type device is configured to use. (Display only) The type of data that is being cached by this cache Type device.
Page 133 Chapter 2 Useful Features 1. System Utilities Memory Information Menu When you select System Information > Memory Information from the System Utilities, the Memory Information menu appears. For details about the options, see the table below. Option Parameter Description (Display only) Shows the total amount of the detected system Total System Memory memory.
Page 134 Chapter 2 Useful Features 1. System Utilities PCIe Device Information Menu When you select System Information > System Information > PCIe Device Information from the System Utilities, the PCIe Device Information menu appears. For details about the options, see the table below. Option Parameter Description...
Page 135 Chapter 2 Useful Features 1. System Utilities Firmware Information Menu When you select System Information > System Information > Firmware Information from the System Utilities, the Firmware Information menu appears. The number of options displayed increases or decreases, depending on whether or not a PCIe device is installed. For details about the options, see the table below.
Page 136: System Health
Chapter 2 Useful Features 1. System Utilities 1.2.8 System Health When you select System Health from the System Utilities, the System Health menu appears. For details about the options, see the table below. Option Parameter Description Displays the View System Health menu. Use this View System Health option to display the health status of all the devices within the system.
Page 137: Raid System Configuration
Smart Storage Administrator. Refer to a document for detail that Smart Storage Administrator User’s Guide which is uploaded on the following ftp site. http://www.nec.com/express/ Start HPE Smart Array S100i Utility Use the System Utilities to start the HPE Smart Array S100i Utility.
Page 138: Step2
Chapter 2 Useful Features 2. RAID System Configuration Step2 The System Utilities menu appears If you select System Configuration, the following submenu appears. Select Embedded Storage: HPE Smart Array S100i SR Gen10 and press the <Enter> key. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 139 Chapter 2 Useful Features 2. RAID System Configuration The following HPE Smart Array S100i SR Gen10 submenu appears. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 140: Exit Hpe Smart Array S100I Utility
Chapter 2 Useful Features 2. RAID System Configuration Exit HPE Smart Array S100i Utility To quit the utility, press the <Esc> key a few times or click the top of selection as below figure red square indicated When the following screen appears, the HPE Smart Array S100i Utilities is exited. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 141: Menu Tree Of Hpe Smart Array S100I Utility
Chapter 2 Useful Features 2. RAID System Configuration Menu Tree of HPE Smart Array S100i Utility Menu Default Value Descriptions Controller Information UEFI Driver version UEFI Driver version UEFI Driver release date UEFI Driver release date Firmware version Firmware version Firmware release date Firmware release date PCIe device ID...
Page 142 Chapter 2 Useful Features 2. RAID System Configuration Deletes all the array present in the controller Delete all array configurations and the data present in the arrays will be lost. Deletes RAID metadata on the drives which are not Delete RIS on all physical drives part of array.
Page 143: Procedures For Using Configuration Utility
Chapter 2 Useful Features 2. RAID System Configuration Procedures for Using Configuration Utility 2.4.1 Create configuration Run HPE Smart Array S100i Utility. From the TOP menu screen of HPE Smart Array S100i Utility, select Array Configuration. Select Create Array Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 144 Chapter 2 Useful Features 2. RAID System Configuration Select drives that you needed and proceed to next form. Set RAID Level on the following screen, select the RAID level (RAID0 or RAID1) then proceed to next form. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 145: Rebuild
Chapter 2 Useful Features 2. RAID System Configuration Set the parameter of settings as shown below .Click the Submit Changes once finished the settings. 2.4.2 Rebuild Replace a physical device, and then rebuild operation will automatically start. The rebuilding is under running as below figures. The progress of rebuilding should be checked in SSA (Smart Storage Administrator) under Tips Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 146: Configure Hotspare
Chapter 2 Useful Features 2. RAID System Configuration 2.4.3 Configure HotSpare Assign Dedicated Spare Connect a physical device for hot sparing, and then turn on the server. Run HPE Smart Array S100i Utility. On the TOP menu screen of HPE Smart Array S100i utility, select Array Configuration The following screen appears.
Page 147 Chapter 2 Useful Features 2. RAID System Configuration Select Manage Arrays. Select Array A (The Array that created already). Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 148 Chapter 2 Useful Features 2. RAID System Configuration Select Manage Spare Drives. Select Assign Dedicated Spare. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 149 Chapter 2 Useful Features 2. RAID System Configuration Select the available drive then press Assigned Dedicated Spare. The successful message appeared as below figure Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 150 Chapter 2 Useful Features 2. RAID System Configuration Check the logical drive has a spare member that added before From the TOP menu of HPE Smart Array S100i Utility , select Array Configuration ① Select Manage Arrays ② Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 151 Chapter 2 Useful Features 2. RAID System Configuration Select Array A (The array that created already) ③ Select List Logical Drives ④ Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 152 Chapter 2 Useful Features 2. RAID System Configuration Select Logical Drive 1 ⑤ Select Logical Drive Details ⑥ Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 153 Chapter 2 Useful Features 2. RAID System Configuration The spare drive information will list in the logical drive members ⑦ Exit HPE Smart Array S100i Utility. Assign Auto Replace Spare 1. Refer to steps from 1 to 5 procedure in the section in 2.4.3 Configure HotSpare (1) Assign Dedicated Spare and select Assign Auto Replace Spare.
Page 154 Chapter 2 Useful Features 2. RAID System Configuration 2. Select the available drive and press Assign Auto Replace Spare. 3. Then check the spare drive is one of the logical drive members , refer to Step 9 ○ ~○ procedure in the section 2.4.3 Configure HotSpare (1) Assign Dedicated Spare section.
Page 155: Others
Chapter 2 Useful Features 2. RAID System Configuration 2.4.4 Others Clear Configuration Use this feature to clear configuration information. Please make sure all the data that already backup before do it. From the TOP menu of HPE Smart Array S100i Utility. Select Configure Controller Settings. Select Clear Configuration.
Page 156 Chapter 2 Useful Features 2. RAID System Configuration Select Delete All Array Configurations. Important The operation clears whole array information from controller and all data in the array will be lost. Note To delete the array data in physical drives, please select Delete RIS on All physical Drives. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 157 Chapter 2 Useful Features 2. RAID System Configuration All array data will be cleared and lost once click the Submit Changes. Successful message appeared after clear configuration then click Back to Main Menu Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 158 Chapter 2 Useful Features 2. RAID System Configuration Physical device information Use this feature to display physical device information. From the TOP menu of HPE Smart Array S100i Utility, select Disk Utilities Select a drive to see more details Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 159 Chapter 2 Useful Features 2. RAID System Configuration Select Device Information Then the drive information shows as below figure Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 160: Details Of Expressbuilder
Chapter 2 Useful Features 3. Details of EXPRESSBUILDER Details of EXPRESSBUILDER Starting EXPRESSBUILDER Turn on the server, or press <Ctrl> + <Alt> + <Delete> keys to restart the server. Press <F10> key on the POST screen. The following menu will appear. Choose Provisioning on the menu.
Page 161 Chapter 2 Useful Features 3. Details of EXPRESSBUILDER Set the following operating environment when using EXPRESSBUILDER for the first time. (1) Click FIRST TIME SET UP WIZARD on the screen below. (2) On the screen below, change Interface Language and Keyboard Language to your language, and Time Zone to UTC-00:00, Greenwich, and then proceed to the next.
Page 162 Chapter 2 Useful Features 3. Details of EXPRESSBUILDER (3) On the screen below, read the End User License Agreement (EULA), check the box, and then click Next. (4) On the screen below, click Next without changing any settings. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 163 Chapter 2 Useful Features 3. Details of EXPRESSBUILDER (5) On the screen below, change iLO Network Settings to your iLO network environment and then click Next. The default settings are the current iLO network settings. Do not change other than iLO Network Settings.
Page 164: Menus Of Expressbuilder
Chapter 2 Useful Features 3. Details of EXPRESSBUILDER Menus of EXPRESSBUILDER You can operate EXPRESSBUILDER using on screen menus. EXPRESS OS INSTALL Installs the OS. For details, see Installation Guide (Windows). PERFORM MAINTENANCE Starts the following maintenance tools individually. (1) EXPRESSBUILDER Preferences Configures the preferences explained at step 4 in Chapter 2 (3.1 Starting EXPRESSBUILDER).
Page 165 Chapter 2 Useful Features 3. Details of EXPRESSBUILDER Important If you erase the HDD using this function, the data recorded in the HDD cannot be recovered. In addition, for running Wipe Hard Drive, it may take several days to be completed depending on the capacity of the HDD connected.
Page 166: Details Of Starter Pack
Starting the Menu Prepare Starter Pack DVD (optional product) or download it from the following web site. http://www.nec.com/express/ Start Windows on the server or any other computer. Insert the DVD prepared in Step 1 into the computer on which Windows operates in Step 2.
Page 167: Functions Of Starter Pack
Chapter 2 Useful Features 4. Details of Starter Pack Functions of Starter Pack You can run the following functions of Starter Pack from the menu. Instruction Manuals Shows instruction manuals. Versions Shows the versions of the included software, and drivers. Integrated Installation Installs Standard Program Package (SPP) and the application for server management easily.
Page 168: Ilo 5
. Active health system log (AHS Log) Downloads the Active Health System log. If necessary, the AHS log file may need to be sent to NEC, or the maintenance staff may collect it from you. iLO linkage management The iLO linkage function enables detection and management of multiple servers simultaneously without using management software.
Page 169 Chapter 2 Useful Features 5. iLO 5 Main functions of iLO Description Deployment and provisioning By using a GUI or CLI of the multiple tasks including automation of deployment or provisioning, you can use the power supply control and the virtual media. Power consumption and settings This function monitors the power consumption, sets the upper limit of the power consumption of the supported server.
Page 170 Chapter 2 Useful Features 5. iLO 5 Item On-board Extended license Extended license Extended license function of remote of remote of remote management management management (Advanced) (Scale-out) (Essentials) N8115-33 N8115-34 N8115-36 Text-base remote × ○ ○ × console through SSH ×...
Page 171: Nmi Function
Chapter 2 Useful Features 5. iLO 5 NMI Function When the system hangs, the administrator may execute a memory dump by NMI. Memory dump analysis is important for eliminating reliability issues such as hangs or crashes in OS, device drivers and applications. If crashes occur frequently, the system may hang.
Page 172: Nec Esmpro
Chapter 2 Useful Features 6. NEC ESMPRO NEC ESMPRO NEC ESMPRO ServerAgentService (for Windows) For details of NEC ESMPRO ServerAgentService (for Windows), see “NEC ESMPRO ServerAgentService Installation Guide (Windows)“ in Starter Pack. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 173: Nec Esmpro Manager
6. NEC ESMPRO NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server. To use these features, install the bundle software for the server such as NEC ESMPRO ServerAgentService. For details, see "NEC ESMPRO Manager Installation Guide" or online help.
Page 174: Nec Product Info Collection Utility
7. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various data and logs related to the server all at once. You can collect the server information (Product Info) for maintenance by using this utility.
Page 175: Smart Storage Administrator
See "Installation Guide (Windows)" for the installation of Smart Storage Administrator. For more details on Smart Storage Administrator's operation method and function, see “Smart Storage Administrator User's Guide” on the following website. NEC corporate site: http://www.nec.com/ [Products & Solutions]-[Servers]-[NEC Express5800 Server Series]-[Download] Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 176: Express Report Service / Express Report Service (Https)
Chapter 2 Useful Features 9. Express Report Service / Express Report Service (HTTPS) Express Report Service / Express Report Service (HTTPS) For details about Express Report Service / Express Report Service (HTTPS), see “Express Report Service / Express Report Service (HTTPS) Installation Guide (Windows)“ in Starter Pack. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 177: Express Report Service (Mg)
10. Express Report Service (MG) Express Report Service (MG) Express Report Service (MG) installer and manual can be downloaded from the website below. http://www.58support.nec.co.jp/global/download/index.html For details about Express Report Service (MG), see “Express Report Service (MG) Installation Guide (Windows)”. Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 178: Chapter 3 Appendix
NEC Express5800 Series Express5800/R120h-1E, R120h-2E Appendix 1. IML Error Message A list on all error messages and error codes recorded in the Integrated Management Log (IML). 2. List of Windows Event Logs Shows a list of Windows event logs 3. Accessing Data for Electrical Power, Temperature, and Processor Utilization Describes how to check power consumption in watts, intake temperature, and logical processor utilizations.
Page 179: Iml Error Message
Chapter 3 Appendix 1. IML Error Message IML Error Message A list on all error messages recorded in the Integrated Management Log (IML) and the error handling procedure. Depending on the system configuration and options, the recorded message varies. Therefore, error messages that are not displayed on the unit are also included in the list.
Page 180 Chapter 3 Appendix 1. IML Error Message Power Regulator Mode: Dynamic Power Savings Advanced Memory Protection Mode: Advanced ECC Support Boot Mode: UEFI 269 - IMPORTANT: Default configuration settings have been restored per user request. If Secure Boot was enabled, related security settings may have been lost. Action: Restore any desired configuration settings.
Page 181 Chapter 3 Appendix 1. IML Error Message (1) List on Error messages related to the operating environment of the server Error Class Error message Action code Check the ambient temperature where the unit System Overheating (Temperature Sensor %1, is being operated. Environment Location %2, Temperature %3) If the problem persists, contact your sales...
Page 182 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code External Chassis Fans Not Redundant Environment Contact your sales representative. (Chassis %1, Location %2) %1 Storage System Fans Not Redundant Environment Contact your sales representative. (%2Slot %3, Location %4) Environment %1 Fans Not Redundant (Location %2, %3) Contact your sales representative.
Page 183 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Check the FAN connected to the server. Environment Insufficient Fan Solution If the problem persists, contact your sales representative. From the LED indicator of PSU or the connection of AC cord, confirm whether electricity is supplied to the PSU of device.
Page 184 Chapter 3 Appendix 1. IML Error Message (2) The list on the messages related to processor, UPI bus, and PCIe bus Error Class Error message Action code Uncorrectable Machine Check Exception (Processor %2, APIC ID 0x%3, Bank 0x%4, Contact your sales representative. Status 0x%5'%6, Address 0x%7'%8, Misc 0x%9'%10).
Page 185 Chapter 3 Appendix 1. IML Error Message (3) The list on the messages related to POST Error Class Error message Action code Option ROM Error. An option ROM for a UEFI Contact your sales representative. PCIe device is invalid. UEFI ASR Timer Failure Contact your sales representative.
Page 186 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Server Platform Services Firmware Update the server platform service firmware. If the UEFI requires update. problem persists, contact your sales representative. Non-Volatile Memory Corruption Detected. The system configuration has been initialized to default. Configuration settings restored to defaults.
Page 187 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Invalid Server Serial Number and Product The serial number and product ID for identifying the unit UEFI ID - The Serial Number and/or Product ID are not correctly set. Contact your maintenance service have been corrupted or lost.
Page 188 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Enclosure Power Event detected. Boot UEFI Action is not necessary. delayed until condition is resolved. %1 Dual microSD Device Unsupported Make sure whether the corresponding microSD card is UEFI Configuration - A microSD card is not correctly mounted.
Page 189 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Please take actions in the following order. 1. Turn off the unit, disconnect the power cord, wait 30 seconds, and then restart it. 2. If the problem persists, reset the iLO following the %1 RESTful API Error - RESTful API GET procedure in Chapter 1 (7.
Page 190 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code IMPORTANT: NVDIMM backup power has been lost and a future backup is not Check the backup power supply of the NVDIMM. Back possible. Data from the last successful up the contents recorded in the NVDIMM to other media UEFI backup is intact, but data modified after the...
Page 191 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code IMPORTANT: Processor %1, DIMM %2 - This NVDIMM-N was selected for UEFI Action is not necessary. Sanitizing/Erasing. All data saved in the NVDIMM has been erased. NVDIMM Error - Sanitization Error - Processor %1, DIMM %2 Please take actions in the following order.
Page 192 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code IMPORTANT: Processor %1, DIMM %2. Sanitize the NVDIMM connected to the corresponding UEFI New NVDIMM detected and has been processor. If the problem persists, contact your sales disabled.
Page 193 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code NVDIMM Error - Proc %1, DIMM %2 is NOT configured for Sub-NUMA Clustering Set Sub-Numa Clustering to Disabled, or sanitize the UEFI but system is configured for Sub-NUMA NVDIMM.
Page 194 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code NVDIMM Error - Processor %1, DIMM %2 Updating the system ROM and the innovation engine (SN:%3-%4-%5-%6). Unable to set event firmware may solve the error. Please update the system UEFI notification for this NVDIMM to generate ROM and the innovation engine firmware.
Page 195 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Set the maintenance switch SW12 to OFF unless the setting is specified in the operating procedure etc. When operating the maintenance switch, follow the Innovation Engine Error - The Innovation UEFI procedure in Chapter 1 (7.
Page 196 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Please take actions in following order. Scalable Persistent Memory backup device 1. Back up the contents recorded in the persistent UEFI failure on Box %1 Bay %2. Persistent data memory to other media to protect the data.
Page 197 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code IMPORTANT: The Scalable Persistent Memory backup power requirements have UEFI exceeded the available backup battery Contact your sales representative. power. Logical NVDIMM persistency has been lost. IMPORTANT: %1 is not charged sufficiently to support the energy-backed persistent Depending on the situation, reboot the device.
Page 198 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Uncorrectable Error was detected on UEFI Contact your sales representative. Processor %1. SATA device on Controller %1 Port %2 is UEFI Contact your sales representative. unresponsive. IMPORTANT: Processor %1, DIMM %2 - UEFI NVDIMM-N firmware updated.
Page 199 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Backplane Configuration Error: A storage controller is installed in the incorrect drive UEFI Contact your sales representative. backplane. The controller will not be usable. Backplane Configuration Error: UEFI Unsupported drive backplane configuration Contact your sales representative.
Page 200 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Slot %1 Encryption Failure - Imported encrypted logical drives are offline. Enter the local master key using the Smart Storage UEFI 1822 Matching Local Master Key required. Administrator.
Page 201 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Although the power has been turned off with the data still in the write-back cache, the data was automatically Slot %1 Smart Array - Valid data found in written to the logical drive.
Page 202 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Reconnect the hard disk drives to the controllers to Slot %1 Smart Array - Foreign which they was originally connected. UEFI 1943 configuration found on drive. Not able to If the problem persists, contact your sales import configuration to the controller.
Page 203 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Secure Boot - The dbx Secure Boot Action is not necessary unless an unintended UEFI 2217 variable has been deleted. consequence occurs. Secure Boot - The dbt Secure Boot Action is not necessary unless an unintended UEFI 2218...
Page 204 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Slot %1 SAN Error - Adapter restart failed. Reconnect SAN ports or restart the server. If the UEFI 2404 Firmware not ready. Boot from SAN not problem persists, contact your sales representative. possible.
Page 205 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Unbound Trusted Platform Module (TPM) Action is not necessary. The TPM is integrated into the UEFI 3101 detected. unit after being cleared. Unused Scalable Persistent Memory Confirm and set the Scalable Persistent Memory backup device detected in Box %1 Bay %2.
Page 206 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code DIMM Initialization Error. A fatal error was UEFI detected while initializing memory. %1 Contact your sales representative. (Major Code:%2, Minor Code:%3). DIMM Initialization Error - Processor %1 DIMM %2.
Page 207 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code DIMM Initialization Error - A memory UEFI initialization error was detected. %1 (Major Contact your sales representative. Code:%2, Minor Code:%3). DIMM Initialization Error - Processor %1 Channel %2. The identified memory UEFI channel could not be properly trained and Contact your sales representative.
Page 208 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Unsupported Processor Configuration Make sure the processor is properly installed. If the UEFI Detected. All installed processors do not problem persists, contact your sales representative. have the same model number. Set the maintenance switch SW12 to OFF unless the setting is specified in the operating procedure etc.
Page 209 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Unsupported DIMM Configuration Remove the DIMM which was pointed out. For the Detected - Processor %1 DIMM %2. details of the DIMM configuration, refer to the User's UEFI Registered DIMMs are only supported Guide.
Page 210 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Update the system ROM and Server Platform Services Server Platform Services Firmware Error - Firmware. UEFI The Server Platform Services firmware is If the problem persists, contact your sales operating in factory mode.
Page 211 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code MemBIST MEMTEST: UnCorrectable UEFI 3011 Memory Error found at CPU %1 DIMM %2 Contact your sales representative. Rank %3 - UC Count %4 MemBIST MEMTEST: Correctable Memory UEFI 3012 Error found at CPU %1 DIMM %2 Rank %3...
Page 212 Chapter 3 Appendix 1. IML Error Message (4) The list of messages about the power supply Error Class Error message Action code Confirm the PSU mounted on the unit. Power Mismatched Power Supply Installed If the problem persists, contact your sales representative.
Page 213 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Power System Power Supplies Not Redundant Contact your sales representative. External Chassis Power Supplies Not Power Contact your sales representative. Redundant (Chassis %1) %1 Storage System Power Supplies Not Power Contact your sales representative.
Page 214 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Power Battery Backup Unit: %1 (Power Supply %2) Contact your sales representative. Power Smart Storage Battery pre-failure (Battery %1) Contact your sales representative. The Battery Backup Unit in Power Supply Power Contact your sales representative.
Page 215 Chapter 3 Appendix 1. IML Error Message (5) The list of messages about the rack infrastructure Error Class Error message Action code %1 Inadequate Power To Power On: %2 Rack Infrastructure Contact your sales representative. (Enclosure Serial Number %3, Bay %4) %1 Inadequate Power To Power On: %2 Rack Infrastructure Action is not necessary.
Page 216 Chapter 3 Appendix 1. IML Error Message (6) The list of the other messages Error Class Error message Action code ASR Detected by System ROM Contact your sales representative. ASR Reset Limit Detected by System ROM Contact your sales representative. Automatic Operating System Shutdown %1 Contact your sales representative.
Page 217 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code Solid state disk wear status is now %d for Drive Array drive at location %s connected to controller Contact your sales representative. in %s. Drive Array ATA disk drive status is now %d for drive %d Contact your sales representative.
Page 218 Chapter 3 Appendix 1. IML Error Message Error Class Error message Action code If the record continues, contact your System Revision #ILO detected invalid %1 firmware. maintenance service company. Update the server platform service firmware. If #ILO was unable to automatically repair System Revision the problem persists, contact your sales the %1 firmware.
Page 219: List Of Windows Event Logs
Chapter 3 Appendix 2. List of Windows Event Logs List of Windows Event Logs Event Log Source Type Message (Description) Timing when an event is logged Action All Windows OS System Event Log Error detected on the device \Device\CdRom0 during the paging Warning Cdrom operation.
Page 220 Chapter 3 Appendix 2. List of Windows Event Logs Disk Warning Disk x is suddenly removed. If you create new RAID on Windows, this event can be registered, but When creating a RAID this does not affect the system operation. Windows Server 2016 System Log HPE Ethernet 10Gb 2-port 530SFP+ Adapter #xx: The network link is...
Page 221 Chapter 3 Appendix 2. List of Windows Event Logs Broadcom NetXtreme Gigabit Ethernet #xx: The network link is down. b57nd60a Warning Check to make sure the network cable is properly connected. When installing an OS This event does not affect system operation. HP Ethernet 1Gb 2-port 361T Adapter #xx Warning e1rexpress...
Page 222 Chapter 3 Appendix 2. List of Windows Event Logs The description for Event ID 27 from source "i40ei" cannot be found. Either the component that raises this event is not installed on your local i40ei Warning computer or the installation is corrupted. You can install or repair the component on the local computer.
Page 223 Chapter 3 Appendix 2. List of Windows Event Logs The Printer Extensions and Notifications service is marked as an Service Control Error interactive service. However, the system is configured to not allow Manager interactive services. This service may not function properly. 7030 This event does not affect system operation if it is recorded only on the When running an OS for the first time...
Page 224 Chapter 3 Appendix 2. List of Windows Event Logs Applications and Services Logs Failed with 0x490 modifying AppModel Runtime status for package Microsoft-Windows- ************************* for user ********* (current status = 0x0, desired Error AppModel-Runtime status = 0x20). This event does not affect system operation if it is recorded only on the first startup and not recorded repeatedly.
Page 225 Chapter 3 Appendix 2. List of Windows Event Logs Windows Server 2012 R2 System Log HPE Ethernet 10Gb 2-port 530SFP+ Adapter #xx: The network link is Warning l2nd down. Check to make sure the network cable is properly connected. When installing an OS, starting system, This event does not affect system operation.
Page 226 Chapter 3 Appendix 2. List of Windows Event Logs HPE Ethernet 10Gb 2-port 562SFP+ Adapter #xx i40ea Warning Network link is disconnected. When installing an OS, starting system, This event does not affect system operation. or applying Standard Program Package HPE Ethernet 10Gb 562SFP+ Adapter #xx i40ea Warning...
Page 227 Chapter 3 Appendix 2. List of Windows Event Logs The SNMP Service encountered an error while accessing the registry SNMP Error SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfigur ation. 1500 If this event is logged only when SNMP is enabled and does not occur repeatedly, there is no problem with system operation. When installing an OS Go to the following Microsoft website for details.
Page 228 Chapter 3 Appendix 2. List of Windows Event Logs Application Event Log Event provider MLNXProvider attempted to register query "select * from MLNX_NetAdapterStatusEvent" whose target class "MLNX_NetAdapterStatusEvent" in //./root/standardcimv2/mlnx Microsoft-Windows-WMI Error namespace does not exist. The query will be ignored. * There may be cases that the above message is somewhat different.
Page 229 Chapter 3 Appendix 2. List of Windows Event Logs Microsoft-Windows- Warning A connection to the Windows Update Services could not be established. DeviceSetupManager If this event is not registered after the Internet connection is established, When running the system there is no problem in system operation. Microsoft-Windows- A connection to the Windows Metadata and Internet Services (WMIS) Warning...
Page 230: Accessing Data For Electric Power, Temperature, And Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Accessing Data for Electric Power, Temperature, and Processor Utilization This section describes how to access data related to input power consumption in watts, intake temperature, and all logical processor utilizations in the Express Server during usual operation in accordance with ENERGY ®...
Page 231: Intake Air Temperature
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization  Execution result Completion Code = 0x0 Power Consumption = 306 watts The power consumption is 306 watts. Tips Power consumption readings may not be acquired depending on the power supply configuration of the server.
Page 232 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization If outparams.Completioncode = 0 Then If outparams.ResponseData(6) = 1 Then ' Full Sensor Record call GetSensorType(Reserve_LS, Reserve_MS, Record_LS, Record_MS, sensorType) If sensorType = 1 Then ' Temperature WScript.Echo "==========================================="...
Page 233 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Sub get2complement(raw, rv, bit) Select Case bit case 4: If raw And &h8 Then rv = 0 - ((&h10 - raw) and &h0f) Else rv = raw End If case 8: If raw And &h80 Then...
Page 234: Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization 3.1.3 Processor utilization The utilization rate of all logical processors is given by executing the Win32_PerfFormattedData_PerfOS_Processor class that Windows OS provides. Below is the sample file created by using Visual Basic Script (named as Proc.vbs). This script outputs the processor utilization rate every 30 seconds.
Page 235: Glossary
A built-in controller that supports the IPMI version 2.0 protocol. The controller is called as iLO5 because this server adopts a generation 5 version controller. NEC ESMPRO Software for monitoring the server. This works with NEC ESMPRO Manager. You can ServerAgentService choose Service Mode or Non-Service Mode when installing this software. Service Mode resides as the OS service and Non-Service Mode does not use the OS service to reduce memory, CPU power, and other OS resources.
Page 236: Revision Record
Chapter 3 Appendix 5. Revision Record Revision Record Revision (Document Number) Date Issued Description 10.202.02-104.01 November 2017 Newly created 10.202.02-104.02 January 2018 Thoroughly revised Express5800/R120h-1E, R120h-2E Maintenance Guide...
Page 237 [MEMO]...
Page 238 NEC Express Server Express5800/R120h-1E, R120h-2E Maintenance Guide January 2018 NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-8001, Japan © NEC Corporation 2018 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation.

This manual is also suitable for:

Express5800/r120h-1e Express5800/r120h-2e Exp336 Exp337

NEC Express5800 Series Maintenance Manual

Chapter 1 Maintenance

Chapter 2 Useful Features

Chapter 3 Appendix

Quick Links

Related Manuals for NEC Express5800 Series

Summary of Contents for NEC Express5800 Series

This manual is also suitable for:

Table of Contents