Page 1 NEC Express Server Express5800 Series Express5800/R120e-1M, R120e-2M EXP291, 292 Maintenance Guide Model Number: R120e-1M N8100-2073F R120e-2M N8100-2072F Chapter 1 Maintenance Chapter 2 Convenient Features Chapter 3 Appendix 10.102.01-104.01 August 2013, First Edition © NEC Corporation 2013...
Page 2: Documents Provided With This Product
Chapter 2: Convenient Features Useful features and the detail of system BIOS settings, RAID Configuration Utility, and EXPRESSBUILDER Chapter 3: Appendix Error messages and Windows Event Logs Other documents Provides the detail of NEC ESMPRO, Universal RAID Utility, and the other features. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 3: Table Of Contents
Collecting Memory Dump......................... 27 Troubleshooting ............................28 Upon Power On to the End of POST ....................28 Upon Starting EXPRESSBUILDER....................30 Upon Installing OS ........................... 31 When OS is Started ......................... 34 When STOP Error Occurs ....................... 35 Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 4 Flash FDD..............................105 Notes on Using Flash FDD ......................105 3.1.1 Compensation for recorded data ..................105 3.1.2 Handling Flash FDD ......................105 3.1.3 Use in EXPRESSBUILDER ..................... 105 Power Control Feature ..........................106 Supported OS ..........................106 Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 5 Menus of EXPRESSBUILDER....................... 110 Utilities Provided by EXPRESSBUILDER ..................113 EXPRESSSCOPE Engine 3 ........................114 NEC ESMPRO ............................115 NEC ESMPRO Agent (for Windows) ..................... 115 NEC ESMPRO Manager........................ 116 NEC ESMPRO Agent Extension....................117 BMC Configuration ........................117 NEC ExpressUpdate Agent......................117 NEC Product Info Collection Utility......................
Page 6: Notations Used In This Document
Unless otherwise stated, hard disk drives (HDD) described in this document refer to both of the following. • Hard disk drives (HDD) • Solid state drive (SSD) Removable media Unless otherwise stated, removable media described in this document refer to both of the following. • USB memory • Flash FDD Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 7: Abbreviations Of Operating Systems (Windows)
Windows Server 2008 Enterprise Includes 64-bit and 32-bit Editions unless otherwise stated. The following appears on EXPRESSBUILDER. • Windows Server 2008 64-bit Edition: Windows Server 2008 x64 • Windows Server 2008 32-bit Edition: Windows Server 2008 x86 Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 8: Trademarks
Trademarks Trademarks EXPRESSSCOPE is a registered trademark of NEC Corporation. Microsoft, Windows, Windows Server, Windows Vista, and MS-DOS are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States.
Page 9: License Agreement Notice
BSD License which accompanies this distribution. The full text of the license may be found at http://opensource.org/licenses/bsd-license.php THE PROGRAM IS DISTRIBUTED UNDER THE BSD LICENSE ON AN "AS IS" BASIS, WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 10: Regulatory Notices
European Union Member States. Outside the European Union If you wish to dispose of used electrical and electronic products outside the European Union, please contact your local authority and ask for the correct method of disposal. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 11 Mercury (Hg) – not over 0,1wt % or 1000wt ppm; Hexavalent chromium (Cr6+) – not over 0,1wt % or 1000wt ppm; Polybrominated biphenyls (PBBs) – not over 0,1wt % or 1000wt ppm; Polybrominated diphenyl ethers (PBDEs) – not over 0,1wt % or 1000wt ppm. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 12 концентрации до 1000 миллионных частей; полибромбифенолы (PBB) – не превышает 0,1 % веса вещества или в концентрации до 1000 миллионных частей; полибромдифеноловые эфиры (PBDE) – не превышает 0,1 % веса вещества или в концентрации до 1000 миллионных частей. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 13: Warnings And Additions To This Document
The contents of this document may change without prior notice. Do not make copies or alter the document content without permission from NEC Corporation. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer.
Page 14: Chapter 1 Maintenance
Describes how to reset or clear the server. See this section when the server is not working or when you want to restore BIOS settings to the factory settings. 8. System Diagnostics Describes the system diagnostics of this server. 9. Offline Tools Describes tools for preventive maintenance of this product. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 15: Transfer, Movement, And Disposal
Important NEC assumes no liability for data leakage. Data seems to be erased when you empty "Recycle Bin" of Windows or run the "format" command of the operating system. However, the actual data remains on the hard disk drive. Data not erased completely might be restored by special software and used for unexpected purposes.
Page 16: Disposal Of The Server And Consumables
Some components including fans, batteries, and the optical disk drive work for a limited period of time and require replacement. For stable operation of the server, NEC recommends you regularly replace these components. Contact your sales representative for information on replacement or the lifetime of components.
Page 17 • Check and adjust the system clock before operating after relocating or storing Note the server. • If the system clock time is significantly delayed or advanced over time in spite of adjustment, contact your sales representative. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 18: Daily Maintenance
NEC corporate site: http://www.nec.com/ [Support & Downloads] NEC also provides ExpressUpdate that helps you to download and install the updates that must be applied to BIOS and FW of the server. ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Page 19: Checking Status Led
For details, refer to Safety precautions in Precautions for Use in "User’s Guide". • Do not disassemble, repair, or alter the server. • Disconnect the power plug before cleaning the server. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 20: Cleaning The Server
POWER LED is off. An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to remove any dirt or dust. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 21: User Support
User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: 1.
Page 22: Collecting Failure Information
Click Settings on the charm bar. To go to the step 5, you can directly choose Event Viewer on the menu that appears when you right click on the lower left corner of the screen. [Settings] [Event Viewer] Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 23 Chapter 1 Maintenance 4. Collecting Failure Information Click Control Panel from Settings. Click System and Security of Control Panel. Click Administrative Tools and then click View event logs of System and Security. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 24 Click Save All Events As... from Action menu. Type the file name of the archived log in File name. Select the type of the log file you want to save in Save as type, and then click Save. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 25: Windows Server 2008 R2 / Windows Server 2008
3. Click Save All Event As... from Action menu. 4. Type the file name of the archived log in File name. 5. Select the type of the log file you want to save in Save as type, and then click Save. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 26: Collecting Configuration Information
[Search] [Run] 2. Type msinfo32.exe, and then press <Enter> key. [Search] [Run] 3. System Information starts. 4. Click Export from File menu. 5. Type a file name to save in File Name, and then Click Save. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 27: Windows Server 2008 R2/ Windows Server 2008
Important A message indicating insufficient virtual memory may appear when restarting the system due to an error. Ignore this message and proceed. Restarting the system may result in an inability to properly dump the data. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 28: Troubleshooting
Power Save is enabled, you need to press the power switch twice to start up the server. The screen is not displayed. Wait until the NEC logo appears. The screen display is replaced by no indication (black screen) during a POST several times.
Page 29 → Check if the value specified for “Power Threshold (Pa)” is appropriate for normal startup.To operate the server with “Shutdown System” being enabled, the value of “Power Threshold (Pa)” must be fully considered. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 30: Upon Starting Expressbuilder
<F12> Network", appears on screen after starting up, press <F3> to start EXPRESSBUILDER from Internal Flash Memory. Is there the message, "<F3> Internal Flash Memory", displayed on POST screen? → If not, make sure that Internal Flash Memory is connected correctly, see Chapter 2 (5. Details of EXPRESSBUILDER). Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 31: Upon Installing Os
When the keyboard or mouse is connected to the port that supports USB3.0, this error occurs. It is not a failure. Connect them to the USB 2.0 port. Refer to Chapter 1 (4. Names and Features of Component) in User’s Guide. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 32 The system was installed as Workgroup although it is set to join the domain Is the LAN cable properly connected? → If the LAN cable is not connected, the system is installed in workgroup setting, not in domain join setting. After the OS is started, join the domain. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 33 "Create a parameter file for Windows OS" must be run using Microsoft HTML Application host. If it ® does not start, associate the file type with Microsoft HTML Application host via the following process. (1) Select Run in Windows Start menu. (2) Enter %windir%\system32\mshta.exe/register. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 34: When Os Is Started
In Windows Server 2003 x86 system often fails to start the OS with the /3GB switch. In this case, please adjust the capacity of the user mode area using the /userva switch in reference to the following URL. http://support.microsoft.com/kb/316739/en-us Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 35: When Stop Error Occurs
If you want to turn off the power at the blue screen, execute forced shutdown (continue to press the power switch for 4 seconds). If you press the switch briefly instead of holding it, the server will not power off. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 36: When Operating A Raid System
→ The battery may not be detected if it is insufficiently charged. If the battery is not detected even after 24 hours have elapsed, restart the server. BBU is failed Displayed when battery is failed. Contact your sales representative. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 37 Use Universal RAID Utility to perform battery refresh manually. Refer to Universal RAID Utility User's Guide stored in EXPRESSBUILDER for more information. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 38 RAID controller is different between on the Device Manager of Windows and on WebBIOS/ Universal RAID Utility. However it is not a problem. Device Manager LSI MegaRAID SAS 9265CV-8i WebBIOS/Universal RAID Utility LSI MegaRAID SAS 9270CV-8i Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 39: When Using Internal Devices And Other Hardware
Unable to access the Hard Disk Drive Is the Hard Disk Drive supported by the server? → Operation of any device that is not authorized by NEC is not guaranteed. Is the Hard Disk Drive properly installed? → Check the Hard Disk Drive installation status and the cable connections.
Page 40 Unable to access the (internal or external) SCSI devices Is the SCSI device supported for use with the server? → Operation of any SCSI device that is not authorized by NEC is not guaranteed. Are the optional SCSI controllers properly configured? →...
Page 41: When Os Is In Operation
Verity that the network driver for the server network controller has been installed. Also verify that protocol such as TCP/IP or various services have been properly specified. Are transfer rate settings correct? → Verify that the transfer rate and duplex mode are the same as those of the connecting hubs. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 42 Communication performance of an optional LAN board is degraded → NEC recommends that the value of Jumbo Packet be 4,000 bytes or less for N8104-128 if the settings of Flow Control are specified as anything other than Disabled. If the value of Jumbo Packet is set larger than the recommended value, communication performance may be degraded.
Page 43: When Expressbuilder Is Started On Windows
Confirm the settings of [Regional and Language Options]. Set the language settings of each tab to English (US). NEC ESMPRO Agent (for Windows) → For details of NEC ESMPRO Agent (for Windows), see "NEC ESMPRO Agent Installation Guide (Windows)" in EXPRESSBUILDER or its help. NEC ESMPRO Manager →...
Page 44: For Optical Disk Drives
The power is not turned off Is the suppression feature of the power switch enabled? → Restart the system once and start the BIOS setup utility. The menu to be confirmed: Server → Power Switch Inhibit Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 45: Windows System Recovery
To install the OEM drivers, copy the files under the following folder in EXPRESSBUILDER to removable media. • Windows Server 2008 R2: \002\win\winnt\oemfd\ws2008r2 • Windows Server 2008 64-bit Edition: \002\win\winnt\oemfd\ws2008x64 • Windows Server 2008 32-bit Edition: \002\win\winnt\oemfd\ws2008 Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 46: Resetting And Clearing The Server
2 minutes after BMC is reset. Note Do not shutdown the system, reboot the system, or perform any switch operation after pressing the BMC Reset switch for approximately 2 minutes. Tips BMC RESET Switch cannot reboot the server. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 47 Chapter 1 Maintenance 7. Resetting and Clearing the Server R120e-1M BMC RESET Switch R120e-2M BMC RESET Switch Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 48: Forced Shutdown
OS. POWER Switch R120e-1M (Keep pressing for at least 4 seconds) R120e-2M POWER Switch (Keep pressing for at least 4 seconds) Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 49: Clearing Bios Settings (Cmos Memory)
To clear the password or the CMOS memory, use the corresponding jumper switch illustrated in the figure below. Important Do not change any other jumper switch settings. Any change may cause the server to fail or malfunction. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 50 Press<F1> to resume, <F2> to Setup 8. Press <F2> key to start BIOS Setup Utility, and then run Load Setup Defaults from Save & Exit menu. Tips When the CMOS data is cleared, the server may reboot before the OS starts. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 51 6. Press <F2> key to start BIOS Setup Utility and then change the password. Run [Save Changes and Exit] after setting. 7. Turn off the power and return the jumper switch to the Protect position by following steps 1 and 2. 8. Close Top Cover. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 52: System Diagnostics
System Diagnostics. This process takes about three minutes. When the diagnostics is completed, the screen display changes as shown below. See eupro_ug_en.pdf in the ¥isolinux¥diag folder of EXPRESSBUILDER for the End-User Mode (Professional) feature. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 53 Shows the diagnostics completion screen of the above diagnostics. <Device List> Shows a list of connected devices. <Log Info> Shows the log information of the diagnostics. Log information can be saved. To save it, connect a FAT formatted removable media, and then select [Save(F)]. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 54 8. System Diagnostics <Option> Optional features can be used from this menu. <Reboot> Reboots the hardware. 4. Select Reboot in Enduser Menu. The server restarts. Remove EXPRESSBUILDER DVD from the drive. System Diagnostics is now completed. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 55: Offline Tools
The following menu is displayed after choosing a keyboard type. Off-line TOOL MENU Maintenance Utility BMC Configuration BMC Configuration Initialization Exit 4. Choose a feature from the menu. See (9.2 Features of Offline Tools) for more information. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 56: Features Of Offline Tools
The Off-line Maintenance Utility is started when Maintenance Utility is selected. The Off-line Maintenance Utility is used for preventive maintenance and failure analysis for this product. When you are unable to start NEC ESMPRO due to a failure, the Off-line Maintenance Utility can be used to check the cause of the failure.
Page 57: Console-Less Feature
9.3.2 Preparation Set the remote management feature of EXPRESSSCOPE Engine 3 in advance to check hardware error information during console-less operation. For settings information, see "EXPRESSSCOPE Engine 3 User's Guide" or NEC ESMPRO Manager online help. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 58: Chapter 2 Convenient Features
Describes the EXPRESSBUILDER attached to the server. 7. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 8. NEC ESMPRO Describes NEC ESMPRO Agent and NEC ESMPRO Manager, applications to manage and monitor the server. 9. NEC Product Info Collection Utility Describes the NEC Product Info Collection Utility 10.
Page 59: System Bios
• Main menu • Advanced menu • Security menu • Server menu • Boot menu • Save & Exit menu These menu has submenus for relevant items. Selecting submenus allows you to configure further detailed parameters. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 60: Main
SETUP, and you can change the language setting. System Date WWW MM/DD/YYYY Set the system date. System Time HH:MM:SS Set the system time ]: Factory settings Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 61: Advanced
1.2.2 Advanced If you move the cursor to Advanced, the Advanced menu appears. For the menus that show a “ ” to their left, select a menu and press the <Enter> key to display its submenu. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 62 PPIN Support [Disabled] Enable or disable Protected Processor Enabled Inventry Number (PPIN), This option is displayed only when the installed processor supports this feature. ]: Factory settings Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 63 Chapter 2 Convenient Features 1. System BIOS Processor Information submenu Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 64 EMT64 Whether the Intel 64 architecture is supported Information Only on Processor 2 or not is displayed. Hyper-Threading Whether the Hyper-Threading Technology is Information Only supported or not on Processor 2 is displayed. ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 65 Technology feature. This option is displayed only when the installed processor supports this feature. P-STATE Coordination [HW_ALL] Specify the type for P-STATE SW_ALL coordination. This option is displayed only SW_ANY when EIST is set to Enabled. ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 66 Specify the memory RAS mode. Memory RAS Mode [Independent] Mirroring Lock Step Sparing Enable only memory RAS feature (Patrol Patrol Scrub [Enabled] Scrubbing). Enable or disable memory RAS feature Demand Scrub Disabled (Demand Scrubbing). [Enabled] ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 67 Disabled: Indicates DIMM is degraded due to memory error. Not Present: Indicates no DIMM is installed. Number (Mirrored / Lock Step / Spared): Indicates memory capacity and specified mode (Mirrored / Lock Step / Spared) in memory RAS mode. ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 68 4GB PCI Hole Granularity 3 GB Specify the size of address space for PCI device. [2 GB] 1.5 GB 1 GB PCI Bus Static Allocation Disabled Enable or disable static allocation of PCI bus number. [Enabled] ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 69 For a RAID Controller, LAN card (network boot), or Fibre Channel controller or SAS controller, if no Hard Disk Drive on which an OS is installed is connected, set the option ROM for that slot to Disabled. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 70 PCI device. 5.0 GT/s PCIXX Slot Link Speed Limit 2.5 GT/s Specify the upper limit of link speed of PCI 5.0 GT/s device in each PCI slot. [8.0 GT/ｓ] R120e-1M XX:1A/1B/1C/1D R120e-2M XX:1A/1B/2B/1C/2C/3C/1D ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 71 Enabled ]: Factory setting Note If the AC power is turned off, the Wake on Ring feature is not available on the next system boot after AC power-on. Press the Power switch to boot the system. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 72 Hard Disk Drive Pre-Delay [Disabled] Specify delay time before HDD is accessed 3 Seconds during POST. 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds ]: Factory setting Note NEC has not verified AHCI driver support. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 73 For details about the options, see the table below (display only). Option Parameter Descriptions SATA Port0 Information Only A device connected to each port is displayed. SATA Port1 SATA Port2 SATA Port3 SATA Port4 ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 74 USB Mass Storage 30 sec Device. 40 sec 1 sec Specify the timeout period when Control, Bulk, Controller Timeout 5 sec and Interrupt Transfer commands are issued 10 sec to USB Controller. [20 sec] ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 75 From the Advanced menu, select Serial Port Configuration and then press the <Enter> key to display the menu screen shown below. From BIOS Redirection Port, select Serial Port A or Serial Port B and then press the <Enter> key to display the menu screen shown below. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 76 Serial Port A feature for the specified serial port. Specifying Serial Port B [Serial Port A] or [Serial Port B] allows direct connection via terminal unit such as NEC ESMPRO Manager, and options for connection shown below are displayed. Terminal Type [VT100+] Select the terminal type.
Page 77: Security
• User Password cannot be set without setting Administrator Password Tips • Do not set any password before installing OS. • If you have forgotten any password, contact the store where you purchased the product or your maintenance service company. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 78 Internal Disabled Enable or disable the remote keyboard and Remote Keyboard and Mouse [Enabled] mouse supported by BMC. Trusted Computing This submenu is available for configuration only when Administrator Password has been set. ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 79 1. System BIOS (1) Trusted Computing submenu From the Security menu, select Trusted Computing and then press the <Enter> key to display the menu screen shown below. If you enable TPM Support, the following menu screen appears. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 80 Chapter 2 Convenient Features 1. System BIOS If TXT Support is enabled, the following screen is displayed. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 81 Technology (feature to virtualize processor). Disabled Enable or disable Intel(R) Virtualization VT-d [Enabled] Technology for Directed I/O feature (Virtualization of I/O feature). This option is displayed only when the installed processor supports this feature. ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 82: Server
Enable or disable the boot monitoring feature 5-60 minutes and specify the timeout period. To use this feature, NEC ESMPRO Agent must be installed on OS. If starting up an OS on which it is not installed, disable this feature...
Page 83 Interface SETUP feature. When this option is set to Enabled, the operation of SETUP is changed to use Command Line Interface. To switch back to the menu operation, set this option to Disabled. ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 84 NM Firmware Version Information Only The firmware version of Intel(R) Management Engine is displayed. Descriptor Revision Information Only The revision of descriptor is displayed. Chipset Revision Information Only The revision of chipset is displayed. ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 85 Cold Redundant Mode [Disabled] Enable or disable Cold Redundancy feature. Enabled For details, refer to user's guide. R120e-1M:Chapter 2 (1.19.1 Cold Redundant Feature) R120e-2M:Chapter 2 (1.27.1 Cold Redundant Feature) ]: Factory setting Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 86 Forced shutdown* * Continue pressing the POWER switch for at least 4 seconds to forcibly turn off the power. Tips If an uninterruptible power supply (UPS) is used for automatic operation, set the AC-LINK to Power On. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 87: Boot
Enable or disable the feature to display logo during [Enabled] POST. When this option is set to Disabled, the results of POST execution are displayed instead of the NEC logo. If BIOS Redirection Port is enabled, this option is shown as Unavailable and inaccessible (run with...
Page 88 When executing Load Setup Defaults in Save & Exit menu, the highest priority within "CD/DVD ROM Drive BBS Priorities" is assigned to AMI Remote CD/DVD device. (*1) Refer to EXPRESSSCOPE Engine 3 User's Guide for details of Remote Management Extended License. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 89: Save & Exit
The changes are discarded and the settings are reset to the one at startup of SETUP utility. Load Setup Defaults This option resets all values in the SETUP utility to the default settings. Note Reconfigure each item according to your environment by referring to the list of settings in this section. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 90: Bmc Configuration
1. "Keyboard type selection" is displayed when I push down [F4] key at the time of device start. Keboard type selection menu 2. "Off-line TOOL MENU" is displayed when I choose the keyboard type of the errand. Off-line TOOL menu 3. It starts by choosing "BMC Configuration" of "Off-line TOOL MENU". Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 91: Main Menu Of Bmc Configuration
You can reset BMC without changing any settings. Refer to (2.5 Resetting BMC) for details. (4) Help You can open BMC Configuration help. (5) Return to the previous menu You can exit BMC Configuration, and return to Off-line Tool menu. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 92: Setting Bmc Configuration
Refer to (2.3.5 System Operation) for details. (6) ECO You can view power consumption and system load and change parameter setting. Refer to (2.3.6 ECO) for details. (7) Miscellaneous You can set various features of BMC. Refer to (2.3.7 Miscellaneous) for details. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 93: Network
Dynamic DNS Determine whether to enable/disable of Dynamic DNS. *5 Disable DNS Server Specify the DNS Server. 0.0.0.0 Host Name Specify the Host Name. *6 Blank Domain Name Specify the Domain Name. *7 Blank Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 94 *10: If HTTP is set to "Enable", HTTPS is changed to "Enable" automatically. You are not allowed to set "Enable" to HTTP only. *11: Port number can be specified only when the relevant port is set to "Enable". The port number must be unique. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 95: User Management
Specify IP address of Domain Controller 3. *5 *8 Blank Active Directory (Group) Group Name Specify group name. *8 Blank Group Domain Specify group domain. *6 Blank Privilege Specify privilege of group. *4 Administrator Administrator Operator User Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 96 *10: Characters in the range between 4 and 62 including alphanumeric, hyphen, underscore, period, comma, and equal sign can be used. *11: characters in the range between 4 and 31 excluding ", #, and ¥ can be used. Alphanumeric Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 97: Mail Alert
Select Enable/Disable of LOGIN authentication. *6 *7 Enable PLAIN Select Enable/Disable of PLAIN authentication. *6 *7 Enable User Name Specify the SMTP User Name. *6 *8 Blank Password Specify the SMTP User Password. *6 *9 Blank Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 98 *9: Up to 19 alphanumeric characters excluding " " blank, ",?, =, <, >, #, and ¥, can be used. *10: Be sure to perform Alert Test after all the parameters are configured appropriately. Alert feature may fail depending on configuration made for network or alert receiver. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 99: Snmp Alert
*5: Can be specified only when each Alert Receiver is set to "Enable". *6: Be sure to perform Alert Test after all the parameters are configured appropriately. Alert feature may fail depending on configuration made for network or alert receiver. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 100: System Operation
(Remote CD/DVD port number + 2) (Encryption) － Remote FD Display the port number of remote FD when encryption is enabled. (Remote (Encryption) CD/DVD port number + 3) *1: Port numbers must be the unique one. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 101: Eco
Allowable value (in seconds) depends on system. *4 system value Shutdown System Enable or disable the feature to shutdown the system when power consumption Disable exceeds the time specified in Correction time limit. *4 Non- Aggressive Enable or disable Non-Aggressive Mode. Disable Mode Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 102 "Shutdown System" is enabled, the server might not start normally after shutdown. When validating this setup, it is recommended to fully consider the value of "Power Threshold (Pa)" to be specified. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 103: Miscellaneous
*2: Disabling Platform Event Filter also disables SNMP alert. *3: When BMC can be managed directly from NEC ESMPRO Manager (Ver.5.4 or later), this item must be set to "Enable". If it is set to "Enable", Authentication Key is required.
Page 104: Resetting Bmc
: Initializes BMC configuration settings and restores the default value except. After initialization, it takes about 2 minutes to restart BMC. Note Do not shutdown the system, reboot the system, or perform any switch operation while BMC is being reset (for approximately 2 minutes). Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 105: Flash Fdd
Do not use Flash FDD to back up data. Flash FDD can be used for a temporary data only. 3.1.1 Compensation for recorded data NEC will not pay compensation for data recorded on Flash FDD even if the data is lost. 3.1.2 Handling Flash FDD •...
Page 106: Power Control Feature
For a device that has a Xeon Processor, power consumption of the server can be controlled through the command line interface of EXPRESSSCOPE Engine 3 (BMC) or by using NEC ESMPRO Manager. This feature curves the upper limit of the power consumption, which allows more servers to be installed in the environment where the power consumption is limited.
Page 107: Raid System Configuration
Starts from 0 Starts from 1 Drive group (Disk Array) Starts from 0 Starts from 1 To be assigned based on an enclosure that Drive (Physical Device) Starts from 0 contains the physical device and its slot number. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 108 Consistency Check priority Middle • WebBIOS can specify the background initialization priority, but Universal RAID Tips Utility cannot. • Although Universal RAID Utility can specify the priority of initialization (Slow Initialize), this server does not support this function. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 109: Details Of Expressbuilder
Memory is connected correctly see a) Check the status in Chapter 2 (6.3 Utilities Provided by EXPRESSBUILDER) - (4) Internal Flash Memory. When EXPRESSBUILDER is started from Internal Flash Memory, Boot Selection Menu shown in Chapter 2 (6.2 Menus of EXPRESSBUILDER) - (1) Boot Selection Menu appears. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 110: Menus Of Expressbuilder
You can operate EXPRESSBUILDER remotely by using BIOS Console Redirection when choosing Tool menu (Redirection mode). The menu items and the tools are the same as the normal mode. Tips Choose the normal mode when using the remote KVM feature. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 111 Return to the previous menu The system diagnostics, which is used to analyze and diagnose the server and check the cable connection, can be started from Tool Menu. For details about system diagnostics, see Chapter 1 (8. System Diagnostics). Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 112 You can read instruction manuals or install bundled software using Autorun Menu. Adobe Reader is required to view or print manuals. Integrated Installation You can easily install Starter Pack or applications using this feature. If you want to uninstall the applications or install individually, choose Applications. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 113: Utilities Provided By Expressbuilder
You can save the data to Internal Flash Memory when Internal Flash Memory is installed. (3) File Execution Directly runs a external utility on removable media. Use this feature only for utilities provided by NEC. Note Do not run the file provided by the third party.
Page 114: Expressscope Engine 3
Chapter 2 Convenient Features 7. EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 enables various features by using a system management LSI called Baseboard Management Controller (BMC). EXPRESSSCOPE Engine 3 monitors statuses inside the server such as that of power supplies, fans, temperature, and voltage.
Page 115: Nec Esmpro
Chapter 2 Convenient Features 8. NEC ESMPRO NEC ESMPRO NEC ESMPRO Agent (for Windows) For details of NEC ESMPRO Agent (for Windows), see "NEC ESMPRO Agent Installation Guide (Windows)" in EXPRESSBUILDER or its help. Express5800/R120d-1M, R120d-2M Maintenance Guide...
Page 116: Nec Esmpro Manager
8. ESMPRO NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server. To use these features, install the bundle software for the server such as NEC ESMPRO Agent. For details, see "NEC ESMPRO Manager Installation Guide" or online help.
Page 117: Nec Esmpro Agent Extension
Chapter 2 Convenient Features 8. ESMPRO NEC ESMPRO Agent Extension NEC ESMPRO Agent Extension enables you to manage the server remotely by this server’s BMC connecting with NEC ESMPRO Manager. For details, see "NEC ESMPRO Agent Extension Installation Guide" in EXPRESSBUILDER.
Page 118: Nec Product Info Collection Utility
9. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various information related to the server all at once. You can collect the server information(Product Info) for maintenance by using this utility.
Page 119: Universal Raid Utility
Chapter 2 Convenient Features 10. Universal RAID Utility Universal RAID Utility Universal RAID Utility is an application to manage or monitor the following RAID controllers. • N8103-161 RAID Controller (1GB, RAID 0/1/5/6) • N8103-168 RAID Controller (1GB, RAID 0/1/5/6) • N8103-172 RAID Controller (512MB, RAID 0/1) •...
Page 120: Express Report Service / Express Report Service (Https)
11. Express Report Service / Express Report Service (HTTPS) Express Report Service / Express Report Service (HTTPS) For details about Express Report Service / Express Report Service(HTTPS), see “Express Report Service / Express Report Service(HTTPS) Installation Guide” in EXPRESSBUILDER. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 121: Express Report Service(Mg)
Chapter 2 Convenient Features 12. Express Report Service(MG) Express Report Service(MG) For details about Express Report Service(MG), see “Express Report Service(MG) Installation Guide” in EXPRESSBUILDER. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 122: Chapter 3 Appendix
2. List of Windows Event Logs Shows a list of Windows event logs Accessing Data for Electrical Power, Temperature, and Processor Utilization Describes how to check power consumption in watts, intake temperature, and logical processor utilizations. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 123: Post Error Message
Alarm messages are useful information for maintenance. • The list only contains messages for the server. For details about error messages of optional devices, and the actions to take, refer to the instructions that come with each product. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 124 Unsupported CPU detected on CPU #1 9002 Unsupported CPU detected on CPU #2 A CPU of which clock speed is 9021 Unsupported CPU Speed unsupported was detected. detected on CPU #1 9022 Unsupported CPU Speed detected on CPU #2 Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 125 An error was detected in A012 Memory Error detected in CPU2_DIMM6. CPU2_DIMM6 An error was detected in A013 Memory Error detected in CPU2_DIMM7. CPU2_DIMM7 An error was detected in A014 Memory Error detected in CPU2_DIMM8. CPU2_DIMM8 Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 126 CPU2_DIMM1 has been CPU2_DIMM1 has been disabled. disabled. A memory error was detected. AE0E CPU2_DIMM2 has been CPU2_DIMM2 has been disabled. disabled. A memory error was detected. AE0F CPU2_DIMM3 has been CPU2_DIMM3 has been disabled. disabled. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 127 DIMM was forcibly enabled. An error in CPU1_DIMM11 was AE8B CPU1_DIMM11 with error is detected, but because all enabled. memory is currently disabled, this DIMM was forcibly enabled. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 128 Slot 1C Option ROM expansion in PCI B004 Expansion ROM not slot 2C failed. initialized - PCI Slot 2C Option ROM expansion in PCI B005 Expansion ROM not slot 3C failed. initialized - PCI Slot 3C Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 129 Speed Error Link Speed error was detected B262 Onboard LAN 2 - PCIe Link on onboard LAN2. Speed Error Link Speed error was detected B271 PCI Slot 1A - PCIe Link Speed on PCI Slot 1A. Error Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 130 An illegality was detected in C10D Internal Use Area of BMC FRU representative. FRU containing the device corrupted. information. An error was detected on BMC C10E BMC SDR Repository empty. SDR. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 131 System power consumption C321 System power consumption is exceeds the power output out-of-range in PSUs. capacity limit. No information is acquired in C322 No information for system checking system power power consumption check. consumption. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 132 Failed to reset the system. An error was detected when allocating PCI Remove PCI board from PCI slot, then reboot resources. the system. If the same error is detected repeatedly, contact your service representative to replace motherboard. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 133 Error (x: DIMM number) detected. Memory Sparing feature failed Memory DIMM Sparing over to standby memory. Fail-over on CPUx (x: CPU socket number) Memory Mirroring feature failed Memory Mirroring over to standby memory. Fail-over on CPUx (x: socket number) Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 134 Baseboard Temperature1 Lower detected. clogged. Contact your sales Non-Critical representative and request repairs. Baseboard Temperature1 Upper Non-Critical Baseboard Temperature1 Lower Critical Baseboard Temperature1 Upper Critical Baseboard Temperature2 Lower Non-Critical Baseboard Temperature2 Upper Non-Critical Baseboard Temperature2 Lower Critical Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 135 If this does not resolve the Power Supply2 Failure detected problem, contact your sales representative and request repairs. No CPU is installed. Contact your sales representative and Processor Missing request CPU or motherboard replacement. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 136 An unrecoverable error occurred CPU2-DIMM6 Uncorrectable Error for CPU2-DIMM6. CPU2-DIMM7 Uncorrectable Error An unrecoverable error occurred for CPU2-DIMM7. CPU2-DIMM8 Uncorrectable Error An unrecoverable error occurred for CPU2-DIMM8. An unrecoverable error occurred CPU2-DIMM9 Uncorrectable Error for CPU2-DIMM9. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 137 Drive 1 Fault hard disk drive failure seconds, and restart the server. If this Drive 2 Fault does not resolve the problem, contact your sales representative. Drive 3 Fault Drive 4 Fault Drive 5 Fault Drive 6 Fault Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 138 Non-Critical System Front FAN2 Lower Non-Critical System Front FAN3 Lower Non-Critical System Front FAN4 Lower Non-Critical System Front FAN5 Lower Non-Critical System Front FAN6 Lower Non-Critical System Front FAN7 Lower Non-Critical System Front FAN8 Lower Non-Critical Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 139: List Of Windows Event Logs
The error was: No such host is known. (0x80072AF9) When installing an OS, running an OS If it is not registered after connecting to the Internet, there is no problem for the first time, or applying Starter Pack with system operation. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 140 Applications and Services Logs Microsoft-Windows- Error The DSM service failed to start. Result=0x800706B5 DeviceSetupManager The event may be registered at logon. This event does not affect system Upon OS Installation operation. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 141 Warning l2nd sure the network cable is properly connected. Upon system startup or upon applying If the message appears upon system startup or upon applying Starter Starter Pack Pack, there is no problem in system operation. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 142 You can increase the timeouts associated with the IPMI device 1004 driver. The above event log may be recorded. Usually, however, IPMI When you operate command retry processing is performed, so there is no operation Windows Server 2008 R2 problem. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 143 = 0x80070013, This media is write-protected. When you import a transportable shadow-copy to another server that has a Go to the following Microsoft website for details: read-only volume while operating http://support.microsoft.com/kb/2003016/en-us Windows Server 2008 R2: Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 144 Microsoft-Windows- Shut down physical computer. Stopping/saving all virtual machines... Warning Hyper-V-VMMS 14100 This event is logged when activating Windows Server 2008 R2 When the system is used. Hyper-V, but this event does not affect system operation. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 145 Profile notification of event Create for component Microsoft-Windows- Warning {56EA1054-1959-467f-BE3B-A2A787C4B6EA} failed, error code is User Profiles -2147023591 Service 1534 The event may be registered at logon. This event does not affect Upon OS Installation system operation. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 146 Management Instrumentation namespace root\cimv2 to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests. Upon OS Installation This event does not affect system operation. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 147 Winlogon 6000 This event does not affect system operation. Upon OS Installation The winlogon notification subscriber <GPClient> failed a notification Microsoft-Windows- Warning event. Winlogon 6001 This event does not affect system operation. Upon OS Installation Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 148: Accessing Data For Electric Power, Temperature, And Processor Utilization
= 0x" & hex(outparams.ResponseData(1)) 'WScript.Echo " Data MS Byte = 0x" & hex(outparams.ResponseData(2)) WScript.Echo " Power Consumption = " & outparams.ResponseData(2)*256 + _ outparams.ResponseData(1) & " watts" End If ' End Script • Execution example C:¥VBS> cscript //nologo Power.vbs Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 149: Intake Air Temperature
For cnt = 0 to RecordCount-1 Offset = 0 Length = 9 oinparams.networkfunction = &ha oinparams.lun = 0 oinparams.responderaddress = &h20 oinparams.command = &h23 oinparams.requestdata = array(Reserve_LS, Reserve_MS, Record_LS, Record_MS, Offset, Length) oinparams.requestdatasize = 6 set outparams = oipmi.execmethod_("requestresponse",oinparams) Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 150 And &hf0)/16, k2, 4) currentValue = CDbl (((M * rawData) + (B * (10 ^ k1))) * (10 ^ k2)) WScript.Echo " Current Value = " & currentValue & " " & units2 End If End Sub Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 151 Intake air temperature data is obtained from the sensor with an ID string that contains any of the following: Amb, Ambient, or Front Panel. In the case of the sample above, the data is obtained from a sensor that contains Fnt Pnl Temp in its ID, with a resulting intake air temperature of 27°C. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 152: Processor Utilization
Proc3 : PercentProcessorTime=0 Proc4 : PercentProcessorTime=76 Proc5 : PercentProcessorTime=0 Proc6 : PercentProcessorTime=0 Proc7 : PercentProcessorTime=0 Proc_Total : PercentProcessorTime=9 Proc 0 to Proc 7 show the utilization rate of each processor while Proc_Total shows the total processor utilization rate. Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 153: Linux
CPU1_DIMM4 Temp | 43h | ns | No Reading CPU1_DIMM5 Temp | 44h | ns | No Reading CPU1_DIMM6 Temp | 45h | ns | No Reading P1 Therm Ctrl % | A0h | ok | 0 unspecified Express5800/R120e-1M, R120e-2M Maintenance Guide...
Page 154: Processor Utilization
0.00 0.00 95.83 6.63 17:59:30 0.30 0.01 0.17 1.39 0.00 0.00 0.00 98.13 0.02 17:59:30 1.36 0.20 0.74 5.72 0.12 0.20 0.00 91.66 33.54 You can acquire the processor utilization rate by subtracting %idle from 100%. Express5800/R120e-1M, R120e-2M Maintenance Guide...

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NEC Express5800/R120e-1M Instruction Manual

Chapter 1 Maintenance

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Chapter 3 Appendix

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