Page 1 NEC Express Server Express5800 Series Express5800/E120e-M Maintenance Guide Model Number: N8100-2103F/2104F Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 10.103.01-104.02 January 2014, 2nd Edition © NEC Corporation 2014...
Page 2: Documents Provided With This Product
Chapter 2: Useful Features Useful features and the detail of system BIOS settings, SAS Configuration Utility, and EXPRESSBUILDER Chapter 3: Appendix Error messages and Windows Event Logs Other documents Provides the detail of NEC ESMPRO, Universal RAID Utility, and the other features. Express5800/E120e-M Maintenance Guide...
Page 3: Table Of Contents
Contents Contents Documents Provided with This Product ......................... 2 Contents ................................3 Notations Used in This Document ......................... 6 Notations used in the text ..........................6 Hard disk drives ............................6 Removable media ............................6 Abbreviations of Operating Systems (Windows) ................... 7 Trademarks ................................
Page 4 Contents Troubleshooting ............................27 Upon Power On to the End of POST ....................27 Upon Starting EXPRESSBUILDER ....................28 Upon Installing OS ........................... 29 When OS is Started ......................... 31 When STOP Error Occurs ....................... 33 When Operating a RAID System ..................... 33 When Using Internal Devices and Other Hardware .................
Page 5 8.3 NEC ESMPRO Agent Extension ......................107 8.4 BMC Configuration..........................107 8.5 NEC ExpressUpdate Agent........................ 107 9. NEC Product Info Collection Utility ....................... 108 9.1 Usage ..............................108 10. Universal RAID Utility ..........................109 10.1 Creating Logical Drive of RAID 6..................... 109 11.
Page 6: Notations Used In This Document
Notations Used in This Document Notations Used in This Document Notations used in the text In addition to safety-related symbols urging caution, 3 other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling the hardware or operating software.
Page 7: Abbreviations Of Operating Systems (Windows)
Notations Used in This Document Abbreviations of Operating Systems (Windows) Windows Operating Systems are referred to as follows. Refer to Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information. Notations in this document Official names of Windows Windows Server 2012 Standard Windows Server 2012 Windows Server 2012 Datacenter...
Page 8: Trademarks
Trademarks Trademarks EXPRESSSCOPE is a registered trademark of NEC Corporation. Microsoft, Windows, Windows Server, Windows Vista, and MS-DOS are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States.
Page 9: Regulatory Notices
Regulatory Notices Regulatory Notices FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 10 Regulatory Notices WEEE Directive Chinese RoHS Vietnam RoHS Express5800/E120e-M Maintenance Guide...
Page 11 Regulatory Notices Ukraine RoHS Express5800/E120e-M Maintenance Guide...
Page 12: License Notification
License Notification License Notification The System BIOS and Offline Tools of this product contain open source software for the following license. EDK FROM TIANOCORE.ORG BSD License from Intel Copyright (c) 2004, Intel Corporation All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: ・...
Page 13: Warnings And Additions To This Document
2. The contents of this document may change without prior notice. 3. Do not make copies or alter the document content without permission from NEC Corporation. 4. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer.
Page 14: Chapter 1 Maintenance
NEC Express5800 Series Express5800/E120e-M Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Transfer, Movement, and Disposal Describes how to transfer this server to a third party. Also describes how to dispose, move and store this server.
Page 15: Transfer, Movement, And Disposal
Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data. Data seems to be erased when you empty "Recycle Bin" of Windows or execute the "format" command of the operating system.
Page 16: Disposal Of The Server And Consumables
Some components including fans, batteries, and the optical disk drive work for a limited period of time and require replacement. For stable operation of the server, NEC recommends you regularly replace these components. Contact your sales representative for information on replacement or the lifetime of components.
Page 17 Chapter 1 Maintenance 1. Transfer, Movement, and Disposal CAUTION Be sure to observe the following precautions to use the server safely. Failure to observe the precautions may cause burns, injury, and property damage. For details, refer to Safety precautions in Precautions for Use in "User’s Guide". •...
Page 18: Daily Maintenance
Checking and Applying Updates Express5800 Series posts update information for BIOS, FW (firmware), driver, and others of the server and peripheral devices on our website. We recommend that the latest update always be applied for stable system operation.
Page 19: Checking Status Led
Chapter 1 Maintenance 2. Daily Maintenance Checking STATUS LED After powering on the server or before shutting down the system and powering off the server, check STATUS LED on the front of the server. For the functions and descriptions of the LED, refer to Chapter 1 (5. Names and Functions of Parts) in "User’s Guide".
Page 20: Cleaning The Server
Chapter 1 Maintenance 2. Daily Maintenance 2.5.1 Cleaning the server Wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on the surfaces. • Do not use volatile solvents such as thinner and benzene to clean the Important server.
Page 21: User Support
User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: 1.
Page 22: Collecting Failure Information
Chapter 1 Maintenance 4. Collecting Failure Information Collecting Failure Information If the server is broken, you can collect failure information by using the following method. The failure information to be described is to be collected only at the request of your sales representative. Important When the system restarts after a failure has occurred, a message may appear indicating virtual memory shortage.
Page 23 Chapter 1 Maintenance 4. Collecting Failure Information Click [Control Panel] in Settings. 3. Click [System and Security] in Control Panel. 4. Click [Administrative Tools] → [View event logs] from System and Security. Express5800/E120e-M Maintenance Guide...
Page 24: Windows Server 2008 R2 / Windows Server 2008
Chapter 1 Maintenance 4. Collecting Failure Information 5. Select a type of log in Windows Logs. Application records events related to applications. Security records events related to security. System records events that occur in Windows system components. 6. Select Save All Events As... from Action menu. 7.
Page 25: Collecting Configuration Information
Chapter 1 Maintenance 4. Collecting Failure Information Collecting Configuration Information This section describes how to collect information on hardware configuration and internal specifications. Tips If a STOP error, system error, or stall occurs, restart the system and then follow the procedure below.
Page 26: Windows Server 2008 R2 / Windows Server 2008
Chapter 1 Maintenance 4. Collecting Failure Information Windows Server 2008 R2 / Windows Server 2008 4.2.2 1. Select Run from Start menu. 2. Enter msinfo32.exe in Open, and then click [OK]. 3. System Information starts. 4. From Files menu, click Export. 5.
Page 27: Troubleshooting
Chapter 1 Maintenance 5. Troubleshooting Troubleshooting If this system does not operate as intended, check it according to the contents of the following checklist before sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the subsequent check and processing instructions.
Page 28: Upon Starting Expressbuilder
Chapter 1 Maintenance 5. Troubleshooting Did you perform any keyboard or mouse operation immediately after you started the server?  → If you perform any keyboard or mouse operation immediately after start-up, POST may accidentally detect a keyboard controller error and stops processing. In such a case, reboot the server.
Page 29: Upon Installing Os
Chapter 1 Maintenance 5. Troubleshooting Upon Installing OS Unable to install OS Is the Hard Disk Drive properly installed?  → Make sure that the Hard Disk Drive is installed securely and that cables are properly connected. Did you configure the RAID Controller? ...
Page 30 Chapter 1 Maintenance 5. Troubleshooting When Starter Pack is installed on Windows Server 2008 R2, the below message is sometimes displayed for a moment upon shutdown 1 program still needs to close: (Waiting for) Task Host Window → No problems for system operation. For details, refer to the Microsoft website below: http://support.microsoft.com/kb/975777/en-us The system was installed as Workgroup although it is set to join the domain.
Page 31: When Os Is Started
Chapter 1 Maintenance 5. Troubleshooting When OS is Started Unable to start OS Has the BIOS configuration of the RAID Controller changed?  → Set the correct BIOS configuration with a RAID Configuration Utility (WebBIOS). Is the RAID Controller recognized by POST? ...
Page 32 Chapter 1 Maintenance 5. Troubleshooting The following message appears when logging in the system on Windows Server 2008 R2 or Windows Server 2008: Have you finished license authentication for Windows product?  → The above message will appear if you use Windows Server 2008 R2 or Windows Server 2008 with the unauthenticated license.
Page 33: When Stop Error Occurs
Chapter 1 Maintenance 5. Troubleshooting When STOP Error Occurs Cannot turn the power OFF at the blue screen (STOP error screen) → If you want to turn off the power at the blue screen, execute forced shutdown (continue to press the power switch for 4 seconds).
Page 34 Chapter 1 Maintenance 5. Troubleshooting Cannot set Write-Back for Cache Mode → The current cache mode of RAID Controller is displayed on Virtual Disks → Properties → Policies → Write. If an extra battery is faulty, is not connected, or insufficiently charged, the Cache Mode is changed to WThru (Write Through) even if you specify WBack (Write Back).
Page 35 Chapter 1 Maintenance 5. Troubleshooting Event ID505: If the N8103-153 or N8103-162 extra battery is mounted, the following message may be registered in the RAID log of Universal RAID Utility and OS logs (Windows event log, Linux syslog) Event source raidsrv Event ID Type...
Page 36 Chapter 1 Maintenance 5. Troubleshooting When N8190-153/154 is used, the names of the Fibre Channel controllers may appear with different names on Device Manager When N8190-153/154 is used in Windows Server 2012 or Windows Server 2008 R2 or Windows  Server 2008, a different controller name may be displayed per controller in Device Manager.
Page 37: When Using Internal Devices And Other Hardware
Unable to access the Hard Disk Drive Is the Hard Disk Drive supported by the server?  → Operation of any device that is not authorized by NEC is not guaranteed. Is the Hard Disk Drive properly installed?  → Check the Hard Disk Drive installation status and the cable connections.
Page 38: When Os Is In Operation
Communication performance of an optional LAN board is degraded → NEC recommends that the value of Jumbo Packet be 4,000 bytes or less for optional LAN card N8104-128 if the settings of Flow Control are specified as anything other than Disabled.
Page 39: When Expressbuilder Is Started On Windows
5.10 For Bundled Software NEC ESMPRO Agent (for Windows) → For details of NEC ESMPRO Agent (for Windows), see "NEC ESMPRO Agent Installation Guide (Windows)" in EXPRESSBUILDER or its help. NEC ESMPRO Manager → For details of NEC ESMPRO Manager, see "NEC ESMPRO Manager Installation Guide" in EXPRESSBUILDER or its help.
Page 40: For Optical Disk Drive
Chapter 1 Maintenance 5. Troubleshooting 5.11 For Optical Disk Drive Unable to access or play optical disks such as CD-ROMs Is the CD-ROM properly set in the optical disk drive tray?  → There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the holder.
Page 41: Windows System Recovery
Chapter 1 Maintenance 6. Windows System Recovery Windows System Recovery Recover the Windows system by following the instructions below if the files necessary to operate Windows are corrupt. Note • After recovering the system, be sure to install each driver and Starter Pack, referring to (6.5 Setting Up Device Drivers) and (5.3 Installing Starter Pack, 6.3 Installing Starter Pack) in "Installation Guide (Windows)".
Page 42: Resetting And Clearing The Server
Chapter 1 Maintenance 7. Resetting and Clearing the Server Resetting and Clearing the Server Refer to this section if the server does not work or if you want to set BIOS settings back to the factory settings. Software Reset If the server halts before starting the OS, press <Ctrl> + <Delete> + <Alt> keys. This clears all the data in progress in memory, and restarts the server.
Page 43: Forced Shutdown
Chapter 1 Maintenance 7. Resetting and Clearing the Server Forced Shutdown Use this function when an OS command does not shutdown the server, POWER Switch does not turn off the server, or software reset does not work. Continue to hold POWER Switch of the server for at least 4 seconds. The power is forcibly turned off. (To turn on the power back again, wait at least 30 seconds after turning off the power).
Page 44: Clearing Bios Settings (Cmos Memory)
Chapter 1 Maintenance 7. Resetting and Clearing the Server Clearing BIOS Settings (CMOS Memory) To set the BIOS settings back to the factory default settings (clearing CMOS memory), use the internal jumper switch. You can also clear the password set in the BIOS Setup utility (SETUP) by using the similar way. When the server works, use the BIOS setup utility (SETUP) to return the settings to the Tips factory defaults.
Page 45 Chapter 1 Maintenance 7. Resetting and Clearing the Server The following instructions show how to clear the CMOS memory and the password. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, refer to Safety precautions in Precautions for Use in "User’s Guide".
Page 46 Chapter 1 Maintenance 7. Resetting and Clearing the Server Clearing a password 1. Refer to "Getting Started" provided with this server or Chapter 2 (1. Installing Internal Optional Devices) in "User’s Guide" to remove server module. 2. Confirm the position of Clear Password Jumper. 3.
Page 47: System Diagnostics
Chapter 1 Maintenance 8. System Diagnostics System Diagnostics System Diagnostics runs several tests on the server. Test Items The following items are tested in System Diagnostics. • Memory • CPU cache memory • Hard disk drive Important When executing the system diagnostics, be sure to disconnect the LAN cable. Executing the system diagnostics with the LAN cable connected may affect the network.
Page 48 Chapter 1 Maintenance 8. System Diagnostics 3. Select End-User Mode to start System Diagnostics. This process takes about three minutes. When the diagnostics is completed, the screen display changes as shown below. For details of [End-User Mode (Professional)], refer to the file "eupro_ug_en.pdf" in \isolinux\diag folder stored in EXPRESSBUILDER.
Page 49 Chapter 1 Maintenance 8. System Diagnostics 4. Follow the guideline shown at the bottom of the screen, and press <Esc> key. The Enduser Menu below is displayed. <Test Result> Shows the diagnostics completion screen of the above diagnostics. <Device List> Shows a list of connected devices.
Page 50: Offline Tools
Chapter 1 Maintenance 9. Offline Tools Offline Tools Offline tools are used for preventive maintenance, failure analysis, and their settings for the server. Starting Offline Tools Start up the offline tools at the following steps. 1. Turn on the peripheral devices and then the server. 2.
Page 51: Functions Of Offline Tools
Off-line Maintenance Utility is started when Maintenance Utility is selected. Off-line Maintenance Utility is used for preventive maintenance and failure analysis for the server. If you are unable to start NEC ESMPRO due to a failure, Off-line Maintenance Utility can be used to check the cause of the failure.
Page 52: Remote Control Feature
The Console Redirection feature of BIOS enables remote control feature. 9.3.2 Preparation Set the remote management feature of EXPRESSSCOPE Engine 3 in advance to check hardware error information during console-less operation. For settings information, see "EXPRESSSCOPE Engine 3 User's Guide" or NEC ESMPRO Manager online help. Express5800/E120e-M Maintenance Guide...
Page 53: Chapter 2 Useful Features
Describes the EXPRESSBUILDER attached to the server. 7. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 8. NEC ESMPRO Describe NEC ESMPRO Agent and NEC ESMPRO Manager, applications to manage and monitor the server. 9. NEC Product Info Collection Utility Describes the device information collection utility 10.
Page 54: System Bios
Chapter 2 Useful Features 1. System BIOS System BIOS You can check and change the parameters using the BIOS Setup utility (SETUP). Starting SETUP Turn on the server and proceed with POST. After a while, the following message appears at the bottom left of the screen. Press <F2>...
Page 55: Main
Chapter 2 Useful Features 1. System BIOS 1.2.1 Main If you start up the SETUP utility, the Main menu is displayed first. For details about the options, see the table below. Option Parameter Descriptions BIOS Information – – BIOS Version Information Only The BIOS version is displayed (display only).
Page 56: Advanced
Chapter 2 Useful Features 1. System BIOS 1.2.2 Advanced If you move the cursor to Advanced, the Advanced menu appears. For the menus that show a “ ” to their left, select a menu and press the <Enter> key to display its submenu. (1) Processor Configuration submenu From the Advanced menu, select Processor Configuration and then press the <Enter>...
Page 57 Chapter 2 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Processor Information – – Processor Power Management – – DCU IP Prefetcher Disabled Enable or disable DCU (Data Cache Unit) IP Prefetcher of processor.
Page 58 Chapter 2 Useful Features 1. System BIOS (a) Processor Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions Processor 1 CPUID Information Only ID of Processor 1 is displayed by a numerical value. Processor Type Information Only Type of Processor 1 is displayed.
Page 59 Chapter 2 Useful Features 1. System BIOS (b) Processor Power Management submenu For details about the options, see the table below. Option Parameter Descriptions Enable or disable the feature to report Processor C3 Processor C3 Report [Disabled] State to OS. Enabled Processor C6 Report Disabled...
Page 60 Chapter 2 Useful Features 1. System BIOS (2) Memory Configuration submenu From the Advanced menu, select Memory Configuration and then press the <Enter> key to display the menu screen shown below. For the menu that has on the left, move the cursor to it and then press the <Enter> key to show its submenus.
Page 61 Chapter 2 Useful Features 1. System BIOS (a) Memory Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions Total Memory Information Only The physical capacity of installed memory is displayed. Available under 4GB Information Only Memory capacity available in an area under 4 GB is displayed.
Page 62 Chapter 2 Useful Features 1. System BIOS (3) PCI Configuration submenu From the Advanced menu, select PCI Configuration and then press the <Enter> key to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
Page 63 Chapter 2 Useful Features 1. System BIOS (a) PCI Device Controller and Option ROM Settings submenu For details about the options, see the table below. Option Parameter Descriptions VGA Controller Disabled Enable or disable the on-board VGA controller. [Enabled] VGA Priority [Offboard] Specify priority to expand ROM of VGA controller.
Page 64 Chapter 2 Useful Features 1. System BIOS (b) PCI Link Speed Settings submenu For details about the options, see the table below. Option Parameter Descriptions Specify the upper limit of link speed of onboard PCI Target Link Speed Limit [Auto] device and PCI devices connected to each PCI slot.
Page 65 Chapter 2 Useful Features 1. System BIOS (4) Advanced Chipset Configuration submenu From the Advanced menu, select Advanced Chipset Configuration and then press the <Enter> key to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
Page 66 Hard Disk Pre-Delay [Disabled] Specify delay time before HDD is accessed during 3 Seconds POST. 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds ]: Factory settings Note NEC has not verified AHCI driver support. Express5800/E120e-M Maintenance Guide...
Page 67 Chapter 2 Useful Features 1. System BIOS (a) SATA Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions SATA Port0 Information Only A device connected to each port is displayed. Not Present is displayed if the slot has no device SATA Port1 connected.
Page 68 Chapter 2 Useful Features 1. System BIOS (6) USB Configuration submenu From the Advanced menu, select USB Configuration and then press the <Enter> key to display the menu screen shown below. For details about the options, see the table below. Option Parameter Descriptions...
Page 69 Chapter 2 Useful Features 1. System BIOS (7) Serial Port Configuration submenu From the Advanced menu, select Serial Port Configuration and then press the <Enter> key to display the menu screen shown below. From BIOS Redirection Port, select Serial Port A or Serial Port B and then press the <Enter> key to display the menu screen shown below.
Page 70 Chapter 2 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Serial Port A Settings – – Serial Port A Disabled Enable or disable serial Port A. [Enabled] Serial A Base I/O [3F8h] Specify the base I/O address for serial port A.
Page 71: Security
Chapter 2 Useful Features 1. System BIOS 1.2.3 Security If you move the cursor to Security, the Security menu appears. For the menu that has on the left, move the cursor to it and then press the <Enter> key to show its submenus. Then configure the settings. Select Administrator Password or User Password, and then press the <Enter>...
Page 72 Chapter 2 Useful Features 1. System BIOS Option Parameter Descriptions Password On Boot [Disabled] Enable or disable the feature that requires a password entry on boot. This option can be selected when Enabled Administrator Password is set. Disable USB Ports [Disabled] Select a port to be disabled.
Page 73: Server
Enable or disable the boot monitoring feature and specify the timeout period. 5-60 minutes To use this feature, NEC ESMPRO Agent must be installed on OS. If starting up an OS on which it is not installed, disable this feature...
Page 74 Chapter 2 Useful Features 1. System BIOS Option Parameter Descriptions Check previous System [Disabled] Enable or disable the feature to detect system Config configuration change. Enabled If this option is set to Enabled and the system configuration differs from the previous boot, the system stops before OS booting and displays confirmation message whether to continue booting.
Page 75 Chapter 2 Useful Features 1. System BIOS (1) System Management submenu From the Server menu, move the cursor to System Management and then press the <Enter> key to show its submenus. For details about the options, see the table below (display only). Option Parameter Descriptions...
Page 76 Chapter 2 Useful Features 1. System BIOS (2) Power Control Configuration submenu From the Server menu, move the cursor to Power Control Configuration and then press the <Enter> key to show its submenus. For details about the options, see the table below. Option Parameter Descriptions...
Page 77 Chapter 2 Useful Features 1. System BIOS The table below shows the operation of DC power when the AC power is turned off once and then back on, in accordance with the AC LINK setting. System status before AC power AC LINK setting was turned off Stay Off...
Page 78: Boot
Chapter 2 Useful Features 1. System BIOS 1.2.5 Boot If you move the cursor to Boot, the Boot menu where you can configure the boot order appears. For details about the options, see the table below. Option Parameter Descriptions Boot Configuration –...
Page 79 Chapter 2 Useful Features 1. System BIOS 1. When BIOS detects a bootable device, information on the device is displayed in the designated area. 2. The boot priority (from first to forth) of the registered boot devices can be changed using the <↑>/<↓> and <+>/<−>...
Page 80: Save & Exit
Chapter 2 Useful Features 1. System BIOS 1.2.6 Save & Exit If you move the cursor to Save & Exit, the Save & Exit menu appears. The options of this menu are described below. (a) Save Changes and Exit The SETUP utility closes with all the changes saved in NVRAM (Non-volatile memory). After the SETUP utility closes, the system automatically reboots.
Page 81: Bmc Configuration
Chapter 2 Useful Features 2. BMC Configuration BMC Configuration The server provides the following off-line tools: • Off-line Maintenance Utility This utility is for maintenance personnel and is used when maintaining the server. • BMC Configuration This tool is used to set configuration information to BMC. This section describes the features of BMC Configuration.
Page 82: Main Menu
Chapter 2 Useful Features 2. BMC Configuration Main Menu The Main Menu appears when you select BMC Configuration on Offline Tool menu. Main Menu (a) BMC Configuration You can set configuration information to BMC. After you change parameter value for each item, select OK to apply the new value to BMC. Refer to (2.3 Setting BMC Configuration) for details.
Page 83: Setting Bmc Configuration
Chapter 2 Useful Features 2. BMC Configuration Setting BMC Configuration The Main Menu appears when you select BMC Configuration on Offline Tool menu. BMC Configuration menu (a) Network You can view network environment and services of BMC LAN and change parameter setting. Refer to (2.3.1 Network) for details.
Page 84: Network
Chapter 2 Useful Features 2. BMC Configuration 2.3.1 Network The Network menu appears when you select Network on BMC Configuration menu. Network menu Item Description Default Value Property *1 *2 Management LAN Specify and display LAN port to communicate with BMC. Management LAN Management LAN : LAN port for BMC exclusive use.
Page 85 Chapter 2 Useful Features 2. BMC Configuration Item Description Default Value Access Limitation Limitation Type Select the Access Limitation Type. Allow All Allow All : Access to BMC is not limited. Allow Address : Specify the IP Address that is allowed to access BMC. Deny Address : Specify the IP Address that deny to access BMC.
Page 86: User Management
Chapter 2 Useful Features 2. BMC Configuration 2.3.2 User Management The User Management menu appears when you select User Management on BMC Configuration menu. User Management menu Item Description Default Value User Account User Enable or disable the user. Enable User Name Specify user name.
Page 87 Chapter 2 Useful Features 2. BMC Configuration Item Description Default Value LDAP LDAP Authentication Enable or disable LDAP authentication. Disable IP Address Specify the IP address. 0.0.0.0 Port Number Specify the LDAP port number. *9 *10 Search Base Specify the search base used in LDAP authentication. Blank *9 *10 Bind Domain Name...
Page 88: Mail Alert
Chapter 2 Useful Features 2. BMC Configuration 2.3.3 Mail Alert The Mail Alert menu appears when you select Mail Alert on BMC Configuration menu. Mail Alert menu Item Description Default Value Mail Alert Mail Alert Enable or disable Mail Alert. Disable Response of SMTP Specify the timeout period until when the connection to...
Page 89 Chapter 2 Useful Features 2. BMC Configuration Item Description Default Value Alert Level Alert Level Specify the kind of event to alert. Error, Warning Error : When "Error" is detected in each sensor type, the alert is sent to the checked address. Error, Warning : When "Error"...
Page 90: Snmp Alert
Chapter 2 Useful Features 2. BMC Configuration 2.3.4 SNMP Alert The SNMP Alert menu appears when you select SNMP Alert on BMC Configuration menu. SNMP Alert menu Item Description Default Value SNMP Alert SNMP Alert Enable or disable SNMP Alert. Disable Computer Name Specify the Computer Name.
Page 91: System Operation
Chapter 2 Useful Features 2. BMC Configuration 2.3.5 System Operation The System Operation menu appears when you select System Operation on BMC Configuration menu. System Operation menu Item Description Default Value Remote KVM Console Encryption Enable or disable encryption. Enable Port Number Specify the port number when encryption is disabled.
Page 92: Eco
Chapter 2 Useful Features 2. BMC Configuration 2.3.6 ECO The ECO menu appears when you select ECO on BMC Configuration menu. ECO menu Item Description Default Value Reference Values Displays reference values of power consumption. － Maximum Power Shows the maximum power consumption. *1 Consumption －...
Page 93 Chapter 2 Useful Features 2. BMC Configuration Item Description Default Value Non- Aggressive Mode Enable or disable Non-Aggressive Mode. Disable Power Threshold(Pn) Specify power threshold in Non-Aggressive Mode. The larger value Allowable range is between BBB and Standby power comparing with Power *6 *7 at minimum configuration (Watt).
Page 94: Miscellaneous
*2: Disabling Platform Event Filter also disables SNMP alert. *3: When BMC can be managed directly from NEC ESMPRO Manager (Ver.5.4 or later), this item must be set to "Enable". If it is set to "Enable", Authentication Key is required.
Page 95: Clear Bmc Configuration
Chapter 2 Useful Features 2. BMC Configuration Clear BMC Configuration If you select Clear BMC SEL on Main menu, the confirmation message as show below appears. Confirmation message (Clear BMC SEL) <ESC> key: Aborts processing and returns to Main menu. <Enter>...
Page 96: Initializing Bmc Configuration
Chapter 2 Useful Features 2. BMC Configuration Initializing BMC Configuration If you select BMC Configuration Initialization on Off-line Tool menu, the confirmation message as show below appears. Confirmation message (Initialization) <ESC> key: Aborts processing and returns to Main menu. <Enter> key: Initializes BMC configuration settings and restores the default value except for some settings.
Page 97: Flash Fdd
Flash FDD is only intended as a temporary means of recording a driver, so do not use it to back up data. 3.1.1 Compensation for recorded data NEC will not pay compensation for data recorded on Flash FDD if the data is lost. 3.1.2 Handling Flash FDD •...
Page 98: Use In Expressbuilder
Chapter 2 Useful Features 3. Flash FDD 3.1.3 Use in EXPRESSBUILDER (1) Connect Flash FDD after Home Menu appears. (2) When you exit EXPRESSBUILDER, remove Flash FDD from the server first. Express5800/E120e-M Maintenance Guide...
Page 99: Power Control Feature
Power consumption of the server can be controlled through the Web console of EXPRESSSCOPE Engine 3 (BMC) or by using NEC ESMPRO Manager. This feature curves the upper limit of the power consumption, which allows more servers to be installed in the environment where the power consumption is limited.
Page 100: Raid System Configuration
Chapter 2 Useful Features 5. RAID System Configuration RAID System Configuration WebBIOS and Universal RAID Utility The Universal RAID Utility is used to configure, manage, and monitor the RAID System. Terms Some terms are different between WebBIOS and Universal RAID Utility. When using Universal RAID Utility together with WebBIOS, replace the terms as shown in the table below: Terms of Universal RAID Utility Terms of WebBIOS...
Page 101 Chapter 2 Useful Features 5. RAID System Configuration Priority settings For setting and displaying the priority of the background tasks (Rebuild, Patrol Read, and Consistency Check) for the RAID Controller, WebBIOS uses numerical values while Universal RAID Utility uses three levels of High, Middle, and Low.
Page 102: Details Of Expressbuilder
Chapter 2 Useful Features 6. Details of EXPRESSBUILDER Details of EXPRESSBUILDER EXPRESSBUILDER helps you to install an OS or check connection state of the server. Bundled software and documents (electronic manual) are also provided in EXPRESSBUILDER. Starting EXPRESSBUILDER Use a DVD (labeled as EXPRESSBUILDER) that comes with your server to start EXPRESSBUILDER. Remove other removable media before rebooting the server.
Page 103 Chapter 2 Useful Features 6. Details of EXPRESSBUILDER Home Menu Operate Home Menu using the mouse or keyboard. The following menus are included. Setup Configures RAID array or install Windows easily. For details about how to install Windows, see "Installation Guide (Windows)". If you want to configure RAID arrays without installing the OS, choose Manual Selection in Step 1 of Setup.
Page 104 Documents are provided in PDF format, therefore, you need to have Adobe Reader installed in your system. Using Integrated Installation allows you to easily install Starter Pack and NEC ESMPRO. To use this feature, log on to the system with an account having Administrator privilege.
Page 105: Utilities Provided By Expressbuilder
Saves or loads the configuration data on the RAID Controller. File Execution Use this menu to start external utility stored in removal media. Use this feature only for utilities provided by NEC. Note The operation of external utilities provided by companies other than NEC is not guaranteed.
Page 106: Expressscope Engine 3
Chapter 2 Useful Features 7. EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 enables various functions by using a system management LSI called BMC (Baseboard Management Controller). EXPRESSSCOPE Engine 3 monitors statuses inside the server such as that of power supplies, fans, temperature, and voltage.
Page 107: Nec Esmpro
8. NEC ESMPRO NEC ESMPRO NEC ESMPRO Agent (for Windows) For details of NEC ESMPRO Agent (for Windows), see "NEC ESMPRO Agent Installation Guide (Windows)" in EXPRESSBUILDER or its help. NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware and RAID System.
Page 108: Nec Product Info Collection Utility
9. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various information related to the server all at once. You can collect the server information (Product Info) for maintenance by using this utility.
Page 109: Universal Raid Utility
Chapter 2 Useful Features 10. Universal RAID Utility Universal RAID Utility Universal RAID Utility is an application to manage or monitor the following RAID Controllers. • N8103-172 RAID Controller (512 MB, RAID 0/1) • N8103-173 RAID Controller (512 MB, RAID 0/1/5/6) •...
Page 110: Express Report Service / Express Report Service(Https)
Chapter 2 Useful Features 11. Express Report Service / Express Report Service(HTTPS) Express Report Service / Express Report Service(HTTPS) For details about Express Report Service / Express Report Service(HTTPS), see "Express Report Service / Express Report Service(HTTPS) Installation Guide" in EXPRESSBUILDER. Express5800/E120e-M Maintenance Guide...
Page 111: Express Report Service(Mg)
Chapter 2 Useful Features 12. Express Report Service(MG) Express Report Service(MG) For details about Express Report Service(MG), see "Express Report Service(MG) Installation Guide" in EXPRESSBUILDER. Express5800/E120e-M Maintenance Guide...
Page 112: Chapter 3 Appendix
NEC Express5800 Series Express5800/E120e-M Appendix 1. POST Error Message Shows a list of error messages for errors detected by a self diagnostic test called POST. 2. List of Windows Event Logs Shows a list of Windows event logs 3. Accessing Data for Electrical Power, Temperature, and Processor Utilization Describes how to check power consumption in watts, intake temperature, and logical processor utilizations.
Page 113: Post Error Message
1. POST Error Message Chapter 3 Appendix POST Error Message When an error is detected by POST, the display shows an error message. In addition, depending on the error contents, your server might beep to report that an error occurred. System Monitoring Check ...
Page 114 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution The system configuration data was Follow the steps described in Chapter 1 (7. 8006 System configuration cleared by the jumper. Resetting and Clearing the Server). data cleared by Jumper. Start SETUP, and then setup each item again.
Page 115 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution An error was detected on CPU #1. 9041 Detected CPU Error on CPU An error was detected on CPU #2. 9042 Detected CPU Error on CPU CPU #1 and #2 are not the same 9060 PEI_CPU_MISMATCH type.
Page 116 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution A memory error was detected. AE04 CPU1_DIMM4 has been CPU1_DIMM4 has been disabled. disabled. A memory error was detected. AE05 CPU1_DIMM5 has been CPU1_DIMM5 has been disabled. disabled. A memory error was detected. AE06 CPU1_DIMM6 has been CPU1_DIMM6 has been disabled.
Page 117 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution An error in CPU2_DIMM4 was Contact your sales representative. AE8A CPU2_DIMM4 with error is detected, but because all memory is enabled. currently disabled, this DIMM was forcibly enabled. An error in CPU2_DIMM5 was AE8B CPU2_DIMM5 with error is detected, but because all memory is...
Page 118 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution PCIe bus speed error was detected Contact your sales representative. B272 PCI Slot 2 - PCIe Link on PCI slot 2. Speed Error An error was detected while reading C000 The error occurred fan sensor.
Page 119 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution Failed to start BMC firmware. Unplug the power cord, wait for at least 30 C10B BMC operational code seconds, then restart the server. If the same corrupted. error is detected repeatedly, contact your sales representative.
Page 120 1. POST Error Message Chapter 3 Appendix Error Message Cause Solution When Check previous system Config is The CPU configuration has changed C203 CPU Configuration enabled in Server of the setup, this message since the previous startup. change is detected. appears if the configuration was changed since the previous startup.
Page 121 1. POST Error Message Chapter 3 Appendix (2) Error reporting via beep Even if an error is detected by POST, the error message may be unable to be displayed in the display. In this case, the server beeps to report that an error has occurred. For example, the beep code 1-3-3-1 indicates 1 beep, a pause, 3 beeps, a pause, 3 beeps, a pause, and 1 beep, which means that an error occurred while checking the memory capacity.
Page 122 1. POST Error Message Chapter 3 Appendix (3) Error messages on a virtual LCD In EXPRESSSCOPE Engine 3 web browser window, you can confirm virtual LCD error messages (for details on the virtual LCD, refer to "EXPRESSSCOPE Engine 3 User’s Guide"). The table below shows the error messages displayed on upper and lower lines, cause, and solution.
Page 123 1. POST Error Message Chapter 3 Appendix Message on Upper LCD Cause Solution Line System Configuration The CPU or memory configuration has If this message appears even when no change is detected changed since the previous startup. configuration change has been made, contact your sales representative PCI Bus System Error A system error was detected in PCI bus.
Page 124 1. POST Error Message Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution Ambient Temperature Lower A temperature abnormality was It is possible that a fan has failed or is clogged. Non-Critical detected. Contact your sales representative and request repairs.
Page 125 1. POST Error Message Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution CPU1_DIMM3 Uncorrectable An unrecoverable error occurred Contact your sales representative. Error for CPU1-DIMM3. CPU1_DIMM4 Uncorrectable An uncorrectable error occurred Error for CPU1-DIMM4. CPU1_DIMM5 Uncorrectable An unrecoverable error occurred Error for CPU1-DIMM5.
Page 126 1. POST Error Message Chapter 3 Appendix BMC Message on Lower LCD Line Cause Solution System Rear FAN1 Lower A fan alarm was detected. It is possible that a fan has failed or is clogged. Non-Critical Contact your sales representative and request repairs.
Page 127: List Of Windows Event Logs
Chapter 3 Appendix 2. List of Windows Event Logs List of Windows Event Logs Event Log Source Type Message (Description) Timing Action All Windows OS System Event Log Error detected on the device \Device\CdRom0 during the paging Warning Cdrom operation. This event may be registered in the event viewer, but this does not Upon OS installation affect system operation.
Page 128 Chapter 3 Appendix 2. List of Windows Event Logs Reset command is issued to device \Device\RaidPort(x). megasas2 Warning (omitted hereafter) This event does not affect system operation If this message is logged While the system is running because OS has succeeded retry process. NtpClient was unable to set a manual peer to use as a time source Microsoft-Windows-Time- because of DNS resolution error on 'time.windows.com,0x9'.
Page 129 Chapter 3 Appendix 2. List of Windows Event Logs Windows detected your registry file is still in use by other applications or Microsoft-Windows-User Warning services. The file will be unloaded now. The applications or services that Profiles Service hold your registry file may not function properly afterwards. 1530 This event does not affect system operation unless sign-in to Windows When applying Starter Pack...
Page 130 Chapter 3 Appendix 2. List of Windows Event Logs Microsoft-Windows-Hyper Error Virtual Infrastructure Drive (VID) is not running. -V-VMMS 15350 This event is logged at shutdown for activation of Windows Server 2012 While the system is running Hyper-V, however, it does not affect system operation. Windows Server 2008 R2 System Event Log Initiator failed to connect to the target.
Page 131 Chapter 3 Appendix 2. List of Windows Event Logs The driver detected a controller error on Device\HarddiskX\DRX. Note: A different number replaces X depending on the connection Disk Error status of the disk. When the below values are 00 in Details in the event logs → Display, this event does not affect system operation.
Page 132 Chapter 3 Appendix 2. List of Windows Event Logs The IPMI device driver attempted to communicate with the IPMI BMC device during normal operation. IPMIDRV Warning However the communication failed due to a timeout. You can increase the timeouts associated with the IPMI device driver. 1004 The above event log may be recorded.
Page 133 Chapter 3 Appendix 2. List of Windows Event Logs Applications and Services Logs Microsoft-Windows-Kernel-EventTracing/Admin Microsoft-Windows- Error Session "" failed to start with the following error: 0xC000000D Kernel-EventTracing When running an OS for the first time This event does not affect system operation. Microsoft-Windows- Session "Microsoft-Windows-Setup"...
Page 134 Chapter 3 Appendix 2. List of Windows Event Logs The provider failed while storing notifications from the driver. VDS Dynamic Provider Error The Virtual Disk Service should be restarted. hr=80042505 Go to the following Microsoft website for details: Upon OS Installation http://support.microsoft.com/kb/948275/en-us lm_sp.c 2450 (ECORE_SUCCESS != ecore_status): An assertion ebdrv...
Page 135 Chapter 3 Appendix 2. List of Windows Event Logs Profile notification of event Create for component Microsoft-Windows-User Warning {56EA1054-1959-467f-BE3B-A2A787C4B6EA} failed. Profiles Service Error code is -2147023591 1534 The event may be registered at logon. This event does not affect system Upon OS Installation operation.
Page 136 Chapter 3 Appendix 2. List of Windows Event Logs The SNMP Service encountered an error while accessing the registry SNMP Error SYSTEM\CurrentControlSet\Services\SNMP\Parameters\PermittedMan 1500 agers. Upon OS Installation This event does not affect system operation. EvntAgnt Error SNMP Event Log Extension Agent did not initialize correctly. 2019 Upon OS Installation This event does not affect system operation.
Page 137: Accessing Data For Electric Power, Temperature, And Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Accessing Data for Electric Power, Temperature, and Processor Utilization This section describes how to access data related to input power consumption in watts, intake temperature, and all logical processor utilizations in the Express Server during usual operation in accordance with ENERGY ®...
Page 138: Intake Air Temperature
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Execution result Completion Code = 0x0 Power Consumption = 76 watts The power consumption is 76 watts. Power consumption readings may not be acquired depending on the power supply Tips configuration of the server.
Page 139 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization oinparams.responderaddress = &h20 oinparams.command = &h23 oinparams.requestdata = array(Reserve_LS, Reserve_MS, Record_LS, Record_MS, Offset, Length) oinparams.requestdatasize = 6 set outparams = oipmi.execmethod_("requestresponse",oinparams) If outparams.Completioncode = 0 Then If outparams.ResponseData(6) = 1 Then ' Full Sensor Record call GetSensorType(Reserve_LS, Reserve_MS, Record_LS, Record_MS, sensorType) If sensorType = 1 Then...
Page 140 Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization call get2complement((outtmp.ResponseData(12) And &hf0)/16, k2, 4) currentValue = CDbl (((M * rawData) + (B * (10 ^ k1))) * (10 ^ k2)) WScript.Echo " Current Value = " & currentValue & " " & units2 End If End Sub Sub get2complement(raw, rv, bit)
Page 141: Processor Utilization
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization In the case of the sample above, the data is obtained from a sensor that contains Fnt Pnl Temp in its ID, with a resulting intake air temperature of 27°C. 3.1.3 Processor utilization The utilization rate of all logical processors is given by executing the Win32_PerfFormattedData_PerfOS_Processor class that Windows OS provides.
Page 142: Linux
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization Linux The sample program below is verified to be run on Red Hat Enterprise Linux 5. 3.2.1 Power consumption Power consumption is given by executing the following commands via IPMI to BMC. Network Function Code：2Ch (Group Extension ) Command Code：02h (Get Power Reading) Request Data：000001DCh...
Page 143: Intake Air Temperature
Chapter 3 Appendix 3. Accessing Data for Electric Power, Temperature, and Processor Utilization 3.2.2 Intake air temperature Intake air temperature is given by executing IPMI commands to BMC. The example below uses Open IPMI driver and IPMITool that are open source software. For Red Hat Enterprise Linux 5, OpenIPMI driver is contained in Inbox driver.

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NEC Express5800 Series Maintenance Manual

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