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3. Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the
problem.
Menu key combinations.
There are different test menus that can be accessed during POR to identify problems with the printer.
Configuration Menu
Diagnostics Mode
These menus do not require a POR to access them:.
Network SE Menu
FAX SE Menu
SE Menu
Invalid Engine Code
Mode
Additional error
message
information
Firmware update
from USB
Y112730-2
1. Turn off printer.
2. press and hold
.
3. Turn on the printer.
4. Release the buttons when
128mb 500MHZ, 256mb
500 MHZ, or 640mb 500
MHZ displays.
1. Turn off printer.
2. press and hold
and
3. Turn on the printer.
4. Release the buttons when
128mb 500MHZ, 256mb
500 MHZ, or 640mb 500
MHZ displays.
1. Enter Customer Network/Ports
menu.
2. press and hold Left (
Right ( ).
3. Release the buttons when the
menu appears.
1. Enter **411 while in the Home
Prime screen
1. From a web browser on a host
PC, add /se to the printer IP
address.
1. Turn off the MFP.
2. press and hold Back (
and Left
.
While error displays on panel,
press Back (
) and Right (
For use on machines with
operator panel USB.
The Configuration Menu group contains a set of
menus, settings, and operations which are
and
infrequently required by a user. Generally, the
options made available in this menu group are
used to configure a printer for operation.
Go to
"Configuration Menu" on page 3-31
more information.
The Diagnostics Mode group contains the settings
and operations used while manufacturing and
.
servicing the printer.
Go to
"Diagnostics Menu (Diag Menu)" on
page 3-2
for more information.
This menu contains settings for fine tuning the
communication settings for the network interfaces
and protocols.
) and
This should be used only under the guidance of
second-level support. See
service check" on page 2-72 and"Fax reception
service check" on page
This mode is used if the machine has invalid code
and needs the correct code loaded. After entering
)
this mode, the firmware code can be updated.
Access secondary debug information.
).
See
"Updating printer firmware" on page
for
"Fax transmission
2-74.
3-46.
3-1
Diagnostic aids
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