Accessing The Call Queue - AT&T SB67030 User Manual

Accessing the Call Queue

The system administrator can forward Incoming Calls to the Call Queue. The Queued Calls list contains unanswered calls. If the
system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension
becomes idle. You can also view and answer queued calls by accessing the Queued Calls list.
To access an entry from the Queued Calls list:

Figure 111. Idle Screen with Call
Queue Indicated
Queued Calls 1/10
Graham Bell 232-555-0176 3:01
Charlie Johnson 212-555-0154
Mary Williams 706-555-0162
Linda Miller 317-555-0129
ABC Accountants 305-555-0134
Unknow n Caller 443-555-0625
Milford Taxi 732-555-7318
Use or to scroll, then press
Retriev e to anser the call.
Retrieve
Figure 112. Queued Calls List
Accessing Items in Lists
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Your system administrator may have set up your Deskset screen to show the Call
Queue key in the bottom right corner. The Call Queue key can also show on non-
Agent Desksets. The Call Queue key LED flashes orange slowly when there are calls
waiting in the Call Queue, as shown in Figure 111.
1. Press Call Queue to view the Queued Calls list, as shown in Figure 112.
The oldest queued call is at the top of the list.
2. Use the and
SELECT to answer it.
3. Press CANCEL to exit the Queued Calls list.
2:58
2:47
2:32
1:44
1:24
0:35
Call
Queue
Navigation keys to highlight a call, and press
110
or