AT&T SB67030 User Manual page 287

Symptom
Handset does not receive
incoming calls.
Troubleshooting
Synapse SB67030 and Accessories User's Guide
Probable Cause
The Deskset cannot receive
outside calls.
The incoming call
notifications have been
suppressed.
Incoming call notifications do
not reach the Handset.
Corrective Action
Ensure that the Deskset can make outside calls.

. If it cannot, see "Other Deskset Features" in the
Synapse Administrator's Guide at
www.telephones.att.com/
synapseguides
Verify that Do Not Disturb is off. Make sure that

is not in the top right corner of the Handset display. Turn
this feature off by using the Deskset Idle screen soft keys.
Verify that Call Forward All is off. Make sure that

is not in the top right corner of the Handset display. Turn
this feature off by using the Deskset Idle screen soft keys.
If the Handset does not ring for an incoming call, press

Volume on the side of the Handset to increase
ringer volume.
Confirm that your Handset is registered to the Deskset. At

the Deskset, press MENU –> 2 –> 6. If the Handset is
registered, the screen displays 1. Handset
(Registered).
At the Handset, verify that the Handset is registered. Press

OPTIONS –> 5 –> 5 and check that the screen displays
Registered: YES.
Verify that the extension numbers are the same on both

the Deskset and Handset Idle appears. If they do not
match, the Handset is registered to another Deskset.
You might be out of range of the Deskset; move closer.

287
Cordless Handset
.