Accessing The Call Queue List - AT&T SB67020 User Manual

Accessing the Call Queue List

This feature applies to Call Appearance mode only.
The system administrator can forward Incoming Calls to the Call Queue. The Queued Calls list contains unanswered calls. If the
system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension
becomes idle. You can also view and answer queued calls by accessing the Queued Calls list.
 To access an entry from the Queued Calls list:
Queued Calls: 2
Graham Bell 3:32
Charlie Johnson 1:04
Retrieve Details
Figure 58. Call Queue
 D )UL 2FW 
*UDKDP %HOO  

Retrieve
Figure 59. Call Queue
Details
3:42
Graham Bell 1
232-555-0176
Transfer Conf Park
Figure 60. Retrieved Call
Accessing Items in Lists
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Press MENU, then 1, and then 1 to display the Queued Calls screen shown in Figure 58.
The oldest queued call is at the top of the list.

Press the or

Press to view the caller's phone number, as shown in Figure 59. Press CANCEL

to return to the Queued Calls screen without answering the call.
Press or SELECT to retrieve (answer) the queued call, as shown in Figure 60.

Press CANCEL to avoid answering the call. You return to the Idle screen without

answering the call.
Navigation key to highlight the desired entry.
59