AT&T SB67030 User Manual page 272

Symptom
Outside caller cannot find an
extension in the Auto
Attendant Directory.
Calls directed to the
operator do not get there.
Caller fails to get though or
hears "Invalid extension"
when calling a Direct Inward
Dial phone number.
Troubleshooting
Synapse SB67030 and Accessories User's Guide
Probable Cause
The user for that Deskset has
not recorded a Personal
Name.
A first and last name have
not been entered into the
Extension List.
The outside caller may not
be waiting long enough for
the search.
The system administrator
backed up and then deleted
an old Deskset, replaced it
with a new one, and then
restored the settings without
also reassigning the system
operator.
There may be a DID settings
error or the Deskset is not
connected to the system.
Corrective Action
Record a name at the Deskset. Press MENU –> 2 –> 5 to

record a Personal Name to be played to callers.
. To enter a name, see "Extension Basic Settings" in the
Synapse Administrator's Guide at
www.telephones.att.com/synapseguides
Tell callers that after spelling the name, they can press

the pound (#) sign to start the search.
If you remove a Deskset from the system, any system

settings, such as operator assignment to that extension,
will change to the lowest-numbered extension.
. See "Deleting Devices" in the Synapse
Administrator's Guide at
www.telephones.att.com/
synapseguides
Verify that the Deskset status is Synchronized by

pressing MENU –> 4 and looking at the Status.
Verify that the DID has been assigned to the correct

extension.
a. Log into the WebUI as administrator, click
Extension Settings, then Basic Settings.
b. Verify the Select Extension number and select the
DID number from the Select DID drop-down list.
272
Incoming Calls
.
.