AT&T SB67030 User Manual page 268

Symptom
A call is forwarded or
transferred to an outside
telephone number and the
call is disconnected.
I am unable to transfer a call
to an extension.
My Deskset does not
automatically forward a call
to another extension.
Troubleshooting
Synapse SB67030 and Accessories User's Guide
Probable Cause
Telephone line to telephone
line call times have been
restricted. Calls that are
forwarded or transferred to
an outside phone number
use two PSTN lines or voice
channels for the duration of
the call. To avoid tying up
two outside lines, these calls
are on a timer.
The extension is unavailable.
The Call Forward All settings
are incorrect.
Corrective Action
Reset the timer.

a. Log into the WebUI as administrator and click
System Settings, then Basic Settings, then
General Settings.
b. Under the Timer for Forwarded and Transferred
Outside Calls feature, select the maximum call from
the Maximum Call Duration drop-down list (15 to
120 minutes).
Check if the destination extension is disconnected from

the network.
Ensure that the extension exists.

All the destination extension's lines may be busy.

If the party you have on hold hangs up, call back and start

the transfer process again.
Check that Call Forward All is on (

in the top right corner of the screen while in Idle mode).
Ensure that a valid extension number has been entered as

a destination extension.
Confirm that the Call Forward All Target is set to

268
Calls Generally
should appear
.